DROEGE TREE CARE INC

The friendly staff and excellent service made our experience very good.

Horrible! Colleen is very rude and unprofessional. Her company removed my neighbors tree and they didn’t clean up my roof after as our homes at so close and the tree towered over my roof and they broke pavers in my yard. Colleen was rude from the start and lied about not breaking the pavers and tried to scolded me about my front gutter not being cleaned which had nothing to do with the problem her company caused. She was very mean and unprofessional. Don’t use this company. Trust me look around.

We love our trees, which means we love Droege. Colleen is hugely knowledgeable and we appreciate that she pays her crews a decent wage. Droege will probably not be a low bidder on a job, but they won't be the highest either. We consider them great value as they're professional and qualified. St. Louis can be really rough on trees, so if you value yours we highly recommend Droege.

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I had a large tree in my back yard that was extending over and essentially onto the top of my house. I called Droege Tree care and they told me they would have their "Arborist" come out to my home. They told me that they would do so on a Monday. I never heard from them on Monday and there was nothing to indicate they had come. So I gave it until Tuesday late afternoon. I called them. It took them a while to figure out if someone had been there, but then they started to tell me what they were going to do to the tree. What they recommended didn't really make sense to me so I let them know what I had in mind (I wanted to make sure we weren't going to do this all again next summer. I wanted to make sure it got done correctly this time). They sent someone back and to their credit, they called me this time. I was mailed a contract which I promptly mailed back to them. I waited approximately two weeks expecting that the work would get done any day now. I finally called and left a message. I was frustrated with the lack of communication, and I needed to know when the work would be done. I received a call back the next morning. The woman told me that they had either not recieved or had misplaced my contract. I again voiced my frustration and I asked if they could just do the work. She said she would see to it. Fifteen minutes later, I received a phone call from a gruff, rude woman who later identified herself as the owner when asked. She stated "I'm not doing any work without a contract". I made sure she knew that I had sent in the signed contract and I had been told it may have been misplaced. She again stated "Well I'm just telling you I'm not doing any work without a contract". I asked her why she sounded mad at me. I had done nothing wrong. In fact, I had done everything that had been asked of me. I asked if there was anything I could do to speed things up. Could she e-mail it to me and I could respond? She said yes. She began to take my e-mail address. I asked her politely to read it back to me. She had gotten it wrong. I corrected it and very politely asked her to read it back to me. She had gotten it wrong again. When we got the correct e-mail sorted out, she told me they were running 2-3 weeks out. I reminded her that I had sent in a signed contract a couple of weeks ago. That is when she hung up. Yes. She hung up. I called back to make sure I was not mistaken. She thanked me for the phone call but informed me that they would not be able to help me. It was at that time that I verified that I was speaking with the owner, Colleen I believe. I promptly called another tree service. They came out today and will do the work tomorrow. I will add their review tomorrow when the work is done. Very unprofessional on so many levels. This post is as accurate as possible. There have been no exaggerations or embelishments.

Because the power drop (three old lines) to the house were under the tree, Droege arranged with Ameren UE to take down the lines in the morning of the work day. This happened about an hour later than anticipated but not too late. The Ameren lineman then prepared the replacement new triplex power drop which he would connect to the power lines running at the rear of the yard later in the day. While the Droege crew waited for Ameren, they did the other trees in our yard and removed interfering limbs from our neighbor's oak tree also (with their OK of course). Because of our narrow driveway and a fence, they could not use a bucket to reach the high areas so the job was done with one man climbing the tree and using ropes to lower each cut limb to the ground where they were cut into smaller segments before being hauled to the chipper parked in the street in front of the house. This was a very tall tree and the man in the tree was always in a safety harness and they took care in lowering the large limbs to not hit the roof, the porch deck or the fence. Getting the tree to just a tall bare trunk took about 3-4 hours. It wasn't something that could be done by just anyone without experience. The cutting of the remaining trunk took about 30-45 minutes with the man using a larger chainsaw cutting and dropping one 2 foot slice at a time, working down the tree towards the base. The stump was about 24 inches in diameter. It couldn't be ground down because it was too close to our deck and not accessible by the equipment. Droege sent two experienced men and two rookies. All four were utilized. Ameren was called by Droege when they finished and about an hour later the linesman returned and connected the new power drop to the pole and we had power back for the house. We were without power for about six hours. The job had originally been planned for a couple weeks prior but rain caused a postponement, and a new date had to be scheduled with Ameren before the job could be done. We have used Droege for pruning our trees before, including the tall Honey Locust and have always been satisfied with their work. The prices are not the lowest but I have confidence in the work being done correctly.

Droege is a very large company. They are very timely when you need a quote, but they got to be so expensive! One time they took down a tree, and to keep the price lower, we said we would remove the debris. About 3 weeks later we still had not removed the debris, so I called, and asked them to do it. What they charged to remove the debris was off the charts! It was more than the original cost of taking down the tree! It really made me angry, and I called to complain. I just wanted them to take something off the price, even just a $100! I just wanted to feel like I wasn't being taken advantage of, and they didn't budge. I had a relationship with Droege, and through the years paid them thousands, and thousands of dollars! Even though they do an overall excellent job, after that, I broke off the relationship. They got to be so expensive, I will not be using Droege in the future.

Colleen Baum of Droege Tree Care spent a considerable time assessing and sharing with me the needs of all of the trees on our property. Her suggestions focused on preserving the health of the trees. Her ideas were thoughtful and knowledgeable. The work itself went well. The only mishap was some minimal, unintentional damage to a shrub and our fence. Droege righted this concern quickly and satisfactoriiy.

They were very flexible and easy to work with. I was having an outdoor wedding around the time they were working on this job and they worked to complete it before the date.

Droege had given me a quote in the summer of 2009 for deadwooding all the trees in my yard. At that time I had them work on 12 of the trees and was very satisfied with their work. This summer I requested an estimate on 8 of the remaining trees and expected a modest increase over the 2009 quote. I was astonished when the quote came back almost 70% higher than the previous year. When I called to complain, the arborist who had prepared the quote reduced the price on 4 of the trees but even with those adjustments the total was still about 52% higher than 2009. I requested quotes from three other companies, all certified arborists with excellent ratings on Angie's List, and the average of the three was in line with Droege's 2009 quote. I probably won't be calling Droege again. Even though their arborists are very professional and knowledgeable, they are now out of my price range.

Droege has done work for us before and the last time was about seven years ago. They sent a person out to survey the situation and write up the work to be done. Within a few days we got the estimate back and we accepted their bid. Within less than a week, they sent out a crew and completed the work. I inspected several of the cuts and they did very good work. All three trees were completed in one visit. Since this work was done in winter, when Spring came we noticed that some of the dead branches hadn't been pruned; Droge came back out and removed these limbs also as part of the original work.

I have used their service on many occasions. The crew who come in is nice and friendly. They are professional, responsive, punctual, and come on time. The quality of their service is good and I have been satisfied with their service.

The 3 arborists arrived on time, looking smart in their green company shirts. Friendly and courteous. No noisy music, no goofing off time. Close to the end, they showed me a crack in one of the patio stones and a gutter that was dented. I'm sure some companies would try to get by with it. They told me it was a company policy to report any damage immediately to the home owner. They paid for the repair of the gutter and replacement of the patio slab with no hesitation. I trust them for fine work, their expertise about trees and just for being good people.

I have used them on a number of occasions following storms. They are very timely on their response and getting the job done. They offer reasonable pricing. Unfortunately, I do not recall the cost.

They did a very good job. They have been around for a long time. The tree was taller than a house and we have a two story house. They also paid for the chimney repair and did not ask me to pay for the tree trimming until the chimney was fixed.

I was glad that they were able to come out the next day after I called them. The person that answered the phone was polite and when I told her the tree was in the driveway, she set everything up real fast. I really liked that they cleaned everything up too.

The injection was for a Dutch elm disease. They did a fantastic job with the work and I would recommend them to other people. They were accurate with the diagnosis of the tree and were reasonably priced as well. I was very satisfied.

I need two tall trees trimmed in my backyard, and someone looked at them in in October to give me an estimate. I received a proposal in the mail and signed it and returned in back in Oct. At the time of the estimate I was told the work would be done in Jan 2007. In January I was told it would be done in March. I then told them that I would be out of town all of March, so they wouldn't be able to do the work then. They were extremely rude on the phone and told me that there were storms, so they wouldn't be able to tell me when they could do the work. I called in April to find out when they could come out and got absolutely no information. They have no idea what their schedule was and no idea when they could come out. They were extremely unfriendly. I used them several years ago.

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The Arborist that came out seems to know his business.

Exceedingly poor customer service. Litany of excuses why work was not performed. Avoid this company at all cost!

THEY WERE VERY INFORMATIVE. THEY POINTED OUT A TREE THAT I THOUGHT WAS DEAD, BUT IT WAS NOT. THEY CUT A LOT OF DEAD WOOD OUT THE WAY THEY SHAPED IT AND IT JUST CAME BACK.

VERY PROFESSIONAL, GOOD, KNOWLEDGE, BUT EXPENSIVE.

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