CURTAIN EXCHANGE OF ST LOUIS

"I am awaiting a remedy from this service, so I will amend my review if they provide an appropriate response. For high ceiling condo where we lived in Clayton, we had the Curtain Exchange provide very large and very expensive custom blackout curtains and a special rod, etc. Our unit got a lot of bright light from early sunlight and even from nearby parking lights--so we really needed great curtains. The quality of the CE is high and the location is great--right in the center of Clayton. Our curtains were high quality and the look was great. They arrived a few weeks late, which was very annoying, but we tried to overlook that. Unfortunately, the curtains were assembled in such a way that they did not "blackout" light. The actual curtain material was thick and dark, but the sides and top were assembled such that a lot of light came in. How much light? Well, I could read the newspaper with not lights on and that light coming through the "blackout" curtains. Their initial remedy was to spend a lot more money on a curtain top and sidewalls to block all of this light. The price was very very high for a remedy. They sent someone out to measure and figure out a remedy, but again--price was unreasonable. I have since reached out to the owner and expressed my frustration. When hiring service, we expect the purchase to deliver what was asked... and in this case it did not. This is a very expensive designer curtain company, so we expect the best. While the quality and look were good, the overall experience was poor. I will update my review based on the remedy they can provide.