CULLIVOUR LANDSCAPES

He wanted 10000 upfront, and never produced the stones and never did the work, and paid 15000 in total already but work was not done, not a thing done on the project. Pavers were supposedly ordered in October for finish of job in December. Cullivour told us the pavers were on back order and job was put off until April 20, 2020. We have now had 4 re-start dates and no work has been done. We no longer want Cullivour to do our patio and would like our money returned, but Cullivour states that they will not return our money nor deliver pavers, if they actually exist.

Signed contract in Oct 2019. Paid $15,000. for pavers and start of project. Three workers showed up in late October to grade, install concrete beam and put down rock and sand. We have now discovered that the concrete beam was not even placed in correct location. Pavers were supposedly ordered in October for finish of job in December. Cullivour told us the pavers were on back order and job was put off until April 20, 2020. We have now had 4 re-start dates and no work has been done. At our final meeting, we were told there is now no timeline to re-start the patio. Through our own investigation, Saint Louis Belgard paver rep states that he could not find any paver order for Cullivour in October, November or December 2109. All Belgard pavers are ordered through him. He also stated that they always deliver the pavers to the job site and not to the contractor We have never seen the pavers. Cullivour states that they cannot find any day laborers and they apparently don't have any employees. This is a small 3 person job, but they still have no one with experience to do the job. We no longer want Cullivour to do our patio and would like our money returned, but Cullivour states that they will not return our money nor deliver pavers, if they actually exist. Communication has been terrible. We always had to initiate the inquiries and were rarely kept in the loop, except to tell us they would not be starting on any of the dates they were supposed to re-start. Cullivour will not be doing the job.

They came when they were scheduled. They did the work with a crew of three. They cleaned up all of the mess. I am very pleased with their work. I have used their services over multiple years for various yard improvements I wanted or needed.

Cullivour Landscapes & Construction solicited me at a home show about a program that offered a non-profit grant/credit for doing a specific type of landscape work within yards in St. Louis, Missouri. This credit was for $2,500. Cullivour Landscapes & Construction designed a plan that fit the requirements of the program and our lawn was picked as one of the few to receive the grant/credit. I was very excited about the whole thing. After we won, Cullivour Landscapes & Construction came to my house quickly to discuss what we were going to do to get started. They told me they needed 1/3 down on the total project which was quoted at $2,900 ($400 more then the credit - which I would pay out of pocket). The way the program worked is that you pay the contractor for the the job, then the program coordinators come by to visit the job site after it is completed and if it meets their standards then they will send me a check for $2,500, BUT the catch is the contractor is paid the $2,500 (in my case $2,900) beforehand and then I wait for a check as a credit back a few weeks later. So, Cullivour Landscapes & Construction quickly accepted my $975 deposit check and then told me that I also owed them $275 for the project plans. I was surprised by the additional $275 as I thought and was led to believe that the whole project was $2,900, not $2,900 + $275. I decided that I would move forward and give them the additional $275 and not fight them on it as I did feel they did some work on getting me accepted in the program and helping me win it. Now, after they had my money around the middle of April they informed me that they could not start until around April 30 they had other projects and it had been raining a lot putting them behind on other projects. I understood and agreed to the time frame. What happened next was I also asked them for some additional quotes on other landscaping projects around the home and we spent an hour or two walking through them all while they took copious notes about everything. I was hoping that there quote would come back pretty reasonable so I could use them for everything. After about 2 weeks I reached out to them about the other jobs on when I was going to receive quotes and also to check in and see how their schedule was going for start date day. What I got back were questions about the projects that I could not answer. For instance I needed a lot of mulch to be purchased and spread around flower beds and edging in the yard and for a children's playground area. I asked for a quote on some plants to replace some dying or dead ones. The answer I got from them when I asked about the quotes was how much mulch did you need again, what kinds of plants did you want, etc. It was as if they had never had been at the house, took notes and wasted my time walking them through the potential projects. At that point I told them to not worry about the other projects as I do not know how much mulch I need and I do not know what plants would be good replacements and that I would just handle it myself. So, June 10 of this year rolls around without any updates as to when they will come and do my project, yet they have had my money for almost 2 months. I decided this was taking way too long and they never got back to me to when they planned on showing up, so I emailed asking for a refund and that I just wanted to cancel the project and forfeit the grant/credit I won. There answer was that I could not have a full refund because they had spent so much time on the plans and they bought plants already. I told them I did not want their plants that had been sitting in containers for over 2 months now and their plans were not that complex. From there it has been nothing but nasty between us and I would just like a full refund from them and have us both walk away. To-date they have not sent any money back or provided any plants or scheduled a date for work.

The work took a much longer time than expected. What was to be about a 5 week project turned into a 6 month project. They started in October and were "finished" the end of April. Weather was an issue but I think it could have been done more quickly. The project was paid in full (all but $ 200) by the end of November even though the project wasn't complete until April. I asked why all had to be paid up front. Most contractors I have used were paid the last 4th or 3rd at the completion of the project. They said that too many customers did not pay at the completion of the job they experienced from past jobs. I am guessing this was because it was not done to the satisfaction of the customer. When the work was "complete" we had some water issues that we didn't have prior to the work. Our back door would not open. The paver border pulled apart from the rest of the patio. There was a haze on the stone. We had another company come out and put a restore solution on the stones and reseal. Then another company to try to resolve the other issues.

Hired to rebuild front stairs, reconfigure landscaping, and construct new walkway. Estimated to take 4-6 weeks, but took 8 months to complete. Charged us for permits and to fix their mistakes. Concrete work was shoddy and began cracking within one month. Borders along edge of walkway were not sealed and began popping off within the year. Left hole in bricks on side of house as well as debris throughout the yard. Buried old bricks from original stairs under garden in front lawn causing difficulty planting and creating a huge, uneven mound. Contacted the company for repairs, but refused to do anymore work on our property and stating contract was complete. Withheld final payment to entice them to complete their work by repairing inadequacies and cleaning up debris, but company threatened legal action. Acted unprofessionally throughout the construction by neglecting our requests, leaving the project unattended for weeks, and not communicating with us. Didn't show up for weeks stating weather was not conducive when questioned via letter, but had many days and weeks where the weather was perfect. Figured they were working on other, more lucrative, projects. Our request for refund for us to finish the details was denied and again met with threat of legal action. After 5 years, the work has deteriorated so badly that we will need to have it replaced soon. Despicable company run by unprofessional, greedy people who don't care about their customers.