CRESTWOOD APPLIANCE REPAIR

I drove from Lake of The Ozark to have my kitchenAid stand mixer fixed. The owner told me about places where we could have lunch and he fixed my mixer in an hour and a half. They were very nice and did an excellent job. They came highly recommended and I’d recommend them as well.

Crestwood appliance cost me an unnecessary service visit and $225 bill because they rudely and incorrectly told me I was wrong in my oven Diagnosis. I thought I needed an oven igniter, brought the part in and stated I needed a new one. The clerk told me it had continuity, refused to sell me the part, dismissed me and helped the next person. I left, reconsidered the incomplete answer, went back, asked again if I could buy the part. He said no; the old one worked. I apologized, asked if he could think of something else that caused the problem, and was told I was wrong and dismissed again. I called a repairman who came and told me of course it was the oven igniter (he immediately came to this conclusion after a one sentence description of the problem), told me continuity of the part meant nothing in this context, put a new one in (fewer than 5 minutes) and reassembled what I had already dismantled to get to the igniter, and charged me $70 for the part and $155 for labor and visit.

See above

I brought it in, they had the replacement part, and it was ready the next day. But I was charged for the part, and for $100 in labor, which did seem somewhat excessive. As the only game in town, I guess they are free to charge whatever they wish.