Climate Masters Inc

After Climate Masters finished the job, I was surprised to realize ... wow, even mechanical systems could be visually attractive. This was because the installers, Scott and Ethan, did an absolutely meticulous and exacting job. Our house is a 6400 sqft three story built in 1906. During the winter, the hvac system we had in place was never able to properly heat up the home. While driving one day, I spotted one of the Climate Masters' trucks with the motto, "we specialize in older homes" and wondered if they could fix our hvac setup. Tom came to assess and bid the job, and I must give thanks to how patient he was during the process. I took an excessive amount of time to decide, and yet Tom followed up throughout this period. Climate Masters ended up installing a large 140K BTU gas furnace, ran new black iron gas piping, and redid sections of our duct work. Part of the work involved cutting through a kitchen floor with brick veneer. Scott was able to shape the vent opening beautifully. The result was that for the first time ever, the house felt ... toasty during cold weather. When Spire came to activate the gas, servicemen on two separate occasions saw the installation and, without prompting, asked me which company did the job. When I asked why, they both said, "oh, it's because they did a great job!" Everyone I interacted with throughout the process has been wonderful: Scott and Ethan came promptly at 8 am each day and finished a huge job in 1.5 weeks; Doug was great with follow up logistics, and Jennifer always friendly and helpful with office paperwork.

Great service Friendly service. Have used this company for years Professionals from the Owners , Managers and all employees. Would recommend this company for all your heating and cooling needs.

Great. My former units were OLD, and the furnace stopped working during our cold spring. Of course, I called Climate Masters as I had been with them for over 30 years. They came quickly and recommended I get new units, which I did. When they had the units, they brought them in the back door wearing masks, and went to the basement. I was pleased they were observing Covid-19 procedures. As usual their work was efficient and successful. I hope to stay with them for another 30 years.

AC broke on hot summer day. Prompt professional service, reasonable price, quality job. Completely happy.

They are about the same as everybody else for the price.

Very well. Cleaned up everything and installed a ductless air system that is great!

Climate Masters have been in business for years and they work with old houses. We have a hundred year old house and they have figured out a way to put regular central air into the house without disrupting the structure. They do an excellent job of updating and they've always kept our older systems working and when it was time to replace, they did a beautiful job with that. I've been very pleased.

I highly recommend them. I have a boiler in my house and they know about boilers. The workers were fine.

I highly recommend them. I have a boiler in my house and they know about boilers. The workers were fine.

Tom made contact very quickly. We made an appointment and walked through the house upstairs and in the basement. He took measurements, made a sketch of the space, and took a read on the ceiling temperature. We discussed our options and were given two prices: one if we controlled the schedule and one if they controlled the schedule. Tom asked us to think about it and ask questions. So we did, and he responded quickly every time. We thought our new system would be better if we placed it in our hall closet, but Tom thought there was enough hidden space in the back room to put it in the wall, but agreed to use the closet. Climate Masters had a week open up so we took it which meant we received the discount. Tom came over again to sign the contract and to pick up the deposit; we passed a key over to him at that point too. He was there the first day and called us with the technical teams recommendation which was to put it in the wall cavity because there was actually more space there--we agreed and they were right. They cleaned up every day, almost no dust at all. They neatly covered the wall access panels. The system installed is quieter than the downstairs system. And they removed the two window units for us. Part of the contract was to add insulation to the attic and wall spaces. There was a bit of confusion as to where the batting was supposed to be placed, but the insulation subcontractor straightened it out and what was estimated to be a 7 hour job ended up to only be a 3 hour job with excellent application. Very nice subcontractor who explained what had to be done to get the insulation in place. One of the Climate Masters managers came over during the insulation work and checked in with the insulation contractor to make sure everything was going ok. Our key was also passed back to us. After the job was finished, we passed the balance of payment. Climate Masters installed a once-every-replace filter. We received a rebate for using that filter type which made it essentially cost $50.00. Tom came over one more time and inspected the all the work done, even checking the temperature on the ceiling to make sure the insulation was in properly in place--which is was, well placed. He also showed us the double safety system put in place on the unit to make sure that if there is a blockage, the water will not overfill the drip pan and ruin our plaster ceilings. It took us a few days to get used to not having hotspots and the humidity being lower upstairs. Having our windows back is awesome and quieter upstairs We also were able to remove all of the ceiling fans--the impact of this is better lighting and more headroom. The temperature control has also allowed us to do more with the space upstairs. We are very pleased with the work and now have a service contract on our boiler heating system, the downstairs air conditioner and one for our new system and are planning to install a once-every-replace filter the downstairs unit. One more surprise for us: our Ameren bill came the other day, and it showed the this past month of usage was less than two months earlier which had the same average temperature. We are now saving money on our electric bill too. Thanks so much to Tom and Climate Masters! In case you are wondering about the price, it was reasonable for the work done, the professionalism, and the results--as we have discovered, we will recover it in lower utility bills.

Climate masters made an appointment with me that was supposed to be on a Friday between 12 and two they never showed up for their appointment nor did they call. When they were contacted by me I explained that our air conditioning system wasnt working properly and I needed someone to come out immediately, they only appointment they had available was 2 to 3 weeks later after the two weeks past nobody called or came by the house for the scheduled appointment. I contacted them and ask them why they hadnt showed up they accused me of being wrong saying I had the wrong date accused me of not answering the phone and told me basically it was my problem they then schedule another appointment for June 25th 2015 at between 12 and 2 p.m. Again did not call between the times or stop by. At 230 they contacted me and told me they were coming by and I needed to be there at the house I explain to them that the appointment was from 12 to 2 and that I was not available at this time. The woman secretary claims that I was wrong again about the time and that she personally schedule of the times and that we my wife and I were wrong again she then refused to send another repairman out stating she does not like to deal with people like us, us being renters and African American. This company does not like to service people and keep their word,they bend over backwards to get your business but after that youre done and when they find out that your African American they will not treat you properly be warned stay away from this company they are horrible when I called to get the name of the owner the secretary stated his name and then continue to state he wouldn't want to talk to you because you dont matter.

The yearly maintenance is just that - not much to say - punctual, good service, courteous. The installation of the system 15 years ago was EXCELLENT. Very little mess or disruption. They know what they are doing. The system is very quiet, and works perfectly. I highly recommend Climate Masters.

We have an old home and the bathroom had a 50's style fin radiator that was leaking. This style radiator is difficult to find. Climate Masters searched and found an exact match for the unit and the installation took less than a day. Work was done promptly and neatly as always.

During the job we ran into many challenges such as problems with the air ducts, having to make new ducts, having to go over existing electrical lines, and having to build boxes around the electrical. Even though there were a lot of challenges, the company didn't charge me any more and I ended up paying exactly the price I had agreed upon. The technician was extremely skilled, he worked for 4, 8-10 hour, days to make sure that the system was installed correctly and it looked good. I am so happy that the company was able to get the work done at the agreed upon price even though they had to do more work than expected.

Perfect! Very professional and knowledgable. I didn't get a hard sell but even better: a knowledgable team that worked with me for the best solution at a fair price. The team did a good job of explaining the mechanics involved, which was helpful because I didn't know anything about air conditioning. Finished the job on time. Highly recommend them if you have an older home.

Climate Masters addressed the issue of system design which was not adequately addressed by any other bidders. They were extremely responsive from the outset, offering us options including updating our original system and then replacing it with something better. All questions were answered promptly and we went from their original proposal to one we liked the best which turned out to be great. Cost was equal or slightly more than some other bidders but the products and design were far superior. Others simply wanted to replace components and never would have addressed design issues that were critical. Climate Masters offered us many options some of which we declined to control the final cost. They were able to start the project when we requested which was dovetailed to floor work we were completing. Workmen showed up on time, kept the area clean, wore shoe protection whenever in living areas, were incredibly neat even when creating new vent holes in our wooden floors. Bottom line is that we are incredibly pleased with finished product. All new system is unobtrusive, quiet and efficient. We are finally able to cool our first floor to temperature ranges we never were able to enjoy in the past 25 years.

Serviceman arrived at the scheduled appointment. Truck and overall appearance of technician were tidy. All parts of the air conditioning system were checked and cleaned. I've used Climate Masters for nearly 20 years and have never had a problem with them -- from installing a new AC system in a 100-year old house to emergency repair service during a heat wave. They are the go to company for older houses.

The serviceman arrived promptly and identified a collapsed hose - it was obvious. He placed a piece of tape around it and said he would order a replacement part. I also asked for a quote on a high-end whole house air filter unit. He said they would call me when the part came in and I would get a quote for the filter in a week. I never heard from them again. They must not need my business!

Contractor quoted a price for the job and completed job as quoted. There was a slight delay, but that was due to the cold weather. Workers were friendly, answered many questions, and cleaned up every day. They were able to perform the work with a minimal disruption to our household. They were also able to change part of the installation which improved the appearance.

Overall, they did a good job. They showed up a day later than they initially stated, and they also forgot to properly connect the A/C drain line so it caused a small leak for a day. Once it was noticed, they came back to fix it promptly.

Our last service by Climate Masters was this past Fall for a clean and check of our boiler and the replacement of our boiler pump. We have used Climate Masters since the 1980's for services at three different homes. They installed all our ac at our first home which was done incredibly well and provided clean and checks for our ac and boiler until we moved. They then provided the clean and checks and service at our second home for our ac and forced air heat until we moved. They have since provided superb service as usual at our third home including clean and checks and repairs for ac and our boiler system and the replacement of our three ac systems and the installation of a separate heating unit for a room off the back of the house. They provide excellent service at reasonable prices. They are prompt with any service requested. And they follow up after service to make sure we are happy.

They did a great job. They listened to all of our concerns about head room in the basement. There is more head room now than there was before. They found creative solutions to provide heating and cooling to the sun room. I had someone else install a similar system with all new duct work 6 months ago because they were a little less expensive and I had used them before and had been happy. I am so much happier with the work Climate Masters did compared to the prior company.

Perfect. The repair person checked out all parts of the central air conditioning system, c hanged out the filter, cleaned the outside unit, and gave advice on how to better maintain the system. He was polite, professional, punctual. Cost was quite reasonable.

No real details to provide. They installed the furnace and A/C about 15 years ago and continue to provide adequate routine service.

They answered promptly, listened to my concerns about the system and duct work in our old home, came out a second time to review the situation before submitting a bid, and got back with me equally promptly. All was smooth. They do a lot of work on older homes, which was extremely important to me.