CLAYTON PLASTERING & TUCKPOINTING

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This company was very good.

I TALKED TO SOMEONE THERE AND TOLD HER I WANTED SOMEONE TO COME OUT AND GIVE ME AN ESTIMATE ON INTERIOR PLASTER REPAIR. SHE SAID THAT DENNIS WOULD CALL WITHIN THE NEXT FEW DAYS, BUT I NEVER GOT A RETURN CALL.

NOT GOOD. OWNER RETURNED MY INITIAL PHONE CALL IN A TIMELY MANNER. ALSO, CAME OUT WHEN HE PROMISED. THE GOOD SERVICE STOPPED THERE. MULTIPLE CRACKS FORMED IN THE AREA THAT WAS REPAIRED. I CALLED THE OWNER TO REQUEST THEY COME BACK OUT AND TAKE CARE OF IT. NO ONE CALLED BACK. I CALLED THE FOLLOWING DAY AGAIN AND SPOKE TO SOMEONE THAT ANSWERS THE PHONE. SHE SAID SHE WOULD MAKE SURE THE OWNER GOT THE MESSAGE AND WOULD CALL ME BACK THAT DAY. THAT WAS FOUR DAYS AGO, AND I HAVE STILL NOT RECEIVED A CALL. I WOULD SAY THEY CAME OUT ON TIME AND THE PRICE WAS A LITTLE HIGH, BUT REASONABLE, BUT FOLLOW-UP IS JUST AS IMPORTANT AND THEY DIDN'T. THE WORK PERFORMED SHOULD HAVE BEEN SIMPLE FOR AN EXPERIENCED PLASTERER. I WOULD NEVER RECOMMEND THEM TO ANYONE. TO BE ON TIME AND HAVE A REASONABLE PRICE MEANS NOTHING, IF THEY DON'T STAND BEHIND THEIR WORK.

I RECEIVED 2 ESTIMATES FOR PLASTERING. THIS ONE WAS 3X MORE AND DIDN'T PAINT AFTERWARDS. THEREFORE, I DIDN'T USE THEM. ALTHOUGH, HE WAS VERY NICE. CONSIDERATE OF MY TIME.

THEY CAME OUT AND DID A SERIOUSLY INCOMPLETE JOB AT TUCKPOINTING AND DID NOT ADD A CEMENT CAP TO ONE OF THE CHIMNEYS BUT RATHER SHOVED THE WIRE METAL LATH DOWN INTO THE CHIMNEY. THEY CAME OUT AND DID MORE TUCKPOINTING BUT EVEN AFTER MULTIPLE CALLS THEY HAVE NEVER COME BACK OUT TO FINISH THE CHIMNEY CAPPING. WE FEEL THAT WITH THE METAL SCREEN DOWN IN OUR CHIMNEY WE ARE IN DANGER OF LEAVES COLLECTING IN THERE OR BIRDS MAKING NESTS. THIS COULD BE BAD FOR US BECAUSE IT WILL BLOCK THE FURNACE EMMISSIONS AND COULD BE FATAL FOR OUR FAMILY.

OVERALL, I WAS VERY HAPPY WITH THEIR WORK. DENNIS WAS VERY EASY TO WORK WITH. I THOUGHT THE PRICE WAS SOMEWHAT HIGH, BUT EVERY BID I GOT FOR PLASTER WORK WAS VERY HIGH, AND THEY WERE THE BEST PRICE.

OVERALL, WE WERE VERY PLEASED WITH THE WORK. DENNIS MATCHED THE EXISTING CROWN MOLDING PERFECTLY - ONCE PAINTED, YOU CAN NOT EVEN SEE WERE THE DAMAGE HAD BEEN. THERE WAS SOME MISCOMMUNICATION REGARDING WHEN HE WAS TO ARRIVE AND OUR AVAILABILITY TO MEET HIM. WE HAD LEFT HIM MESSAGES ON HIS OFFICE ANSWERING SYSTEM THAT HE DID NOT SEEM TO RECEIVE CAUSING HIM TO SHOW UP AT OUR HOUSE WHEN WE WERE NOT AVAILABLE TO MEET HIM. OUR ONLY COMPLAINT IS THAT HE NEEDS TO MAKE A GREATER EFFORT TO EFFECTIVELY COMMUNICATE WITH THE CUSTOMER.

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NO ESTIMATE WAS RECEIVED AND NO ANSWER TO MY FOLLOW UP PHONE CALL ON JAN 18.

THEY WERE QUICK WITH A JOB THAT WOULD HAVE TAKEN US DAYS TO DO. DUE TO SOME LACK OF COMMUNICATION THE ENTIRE JOB WASN'T COMPLETED, BUT WHEN WE CALLED THEM BACK THEY OFFERED TO RETURN THE NEXT DAY AND THE JOB WAS COMPLETED TO OUR SATISFACTION. WE ARE HAPPY WITH THE RESULTS AND WISH WE HAD DONE IT SOONER.

WORKER WAS ON TIME, POLITE AND LEFT A VERY CLEAN WORK SITE. I WOULD MOST DEFINITELY USE THEM AGAIN. THEIR BID WAS $250 LOWER THAN A HANDYMAN BID, AND IT TOOK 1 TRIP, AS OPPOSED TO 3 PROPOSED BY THE OTHER COMPANY.

THEY WERE VERY PLEASANT AND ARRIVED AT PROMISED TIME. THEY HAD A BAD BATCH OF PLASTER MIX, SO TWO CEILINGS HAD TO BE REDONE, BUT THEY WERE APOLOGETIC AND CAME RIGHT BACK OUT. A BIT MESSY (SPLASHED PLASTER LANDED ON SEVERAL PAINTED WALL AREAS; MOST I WAS ABLE TO CLEAN UP). I ALSO EXPECTED THE PERSON WHO GAVE ME THE BID TO DO THE WORK, BUT HE SENT TWO YOUNG MEN INSTEAD.

THEY DID THE WORK CORRECTLY, QUICKLY, AND PROFESSIONALLY

I RECOMMENDED THEM TO ALL OF MY FRIENDS.

THEY WERE IN ON TIME. THEY WERE CLEAR AND EFFICIENT. EVERYTHING WORKED OUT WELL.

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