Castle Rock Remodeling

unknown

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Wonderful!!!!

The service was okay.

It went fine.

unknown

KEVIN (SALESPERSON) WAS GREAT TO DEAL WITH. NO SALES PRESSURE LIKE YOU NORMALLY GET WITH OTHER COMPANIES. HAD TO RESOLVE A SCHEDULING ISSUE BUT EVERYONE INVOLVED WAS PROFESSIONAL AND COURTEOUS. THE CREW THAT CAME OUT WAS ABSOLUTELY WONDERFUL. THEY PUT IN A LOT OF EFFORT, AND WERE CONSCIENTIOUS. WHEN THEY WRAPPED THE POSTS AROUND THE GARAGE DOOR, THEY EVEN REMOVED THE EXISTING INSULATION STRIPS AND RE-INSTALLED. CLEAN UP WAS VERY GOOD, BUT NOT PERFECT. ON THE WHOLE, WAS VERY IMPRESSED. ON THE GUTTERING, THEY MISSED A DOWNSPOUT, BUT WHEN I CALLED AND REPORTED IT, THEY FIXED IT RIGHT AWAY. HOUSE LOOKS FANTASTIC AND I'M THRILLED!

I CALLED EVERY OTHER WEEK TO MAKE SURE THAT THEY WERE ON SCHEDULE, AND EVERY THING WAS FINE. CONTRACTOR CAME BACK OUT ON JUNE 22ND TO RE-MEASURE AND THAT EVERYTHING WAS SET TO BE INSTALLED ON THE 11TH. AFTER MANY CALLS CONFIRMING THAT THE WINDOWS WOULD BE INSTALLED ON TIME, I CALLED ON JUNE 29TH AND THEY SAID THAT THEY WOULD NOT BE READY ON TIME. THEY DID NOT SHOW UP ON THE 18TH OF JULY. ON JULY 20TH, THEY SAID THAT THEY WOULD INSTALL THE WINDOWS ON THE 28TH. AT THIS POINT, I REQUESTED THAT THEY SEND MY MONEY BACK. THEY CALLED BACK LATER THAT NIGHT AND SAID THAT THEY MAYBE COULD INSTALL THE WINDOWS THE NEXT DAY, "TAKE IT OR LEAVE IT." THE COMPANY REFUSES TO GIVE ME MY MONEY BACK. PREVIOUSLY, THEY AGREED TO A 24-HOUR NOTICE PERIOD BEFORE WINDOWS WERE TO BE INSTALLED. I HAVE CALLED AND SENT A LETTER TO CASTLEROCK AND THEY DIDN'T RETURN MY CAL;S OR ACKNOWLEDGE MY LETTER.

KEVIN (SALES REP) WAS GREAT TO DEAL WITH. HE WAS PUNCTUAL, EXPLAINED THE OPTIONS, AND SEEMED TO GENUINELY UNDERSTAND YOUR NEEDS. WORK WAS DONE FINE, ALTHOUGH SOME CLEANUP AND FINISH WORK COULD HAVE BEEN A LITTLE BETTER. INSTALLERS WERE RELATIVELY EFFICIENT. ONLY COMPLAINT HAS TO DO WITH SCHEDULING WORK WITH THE OFFICE, AND GETTING THEM TO RETURN PHONE CALLS PROMPTLY. I WAS THE ONE WHO HAD TO CALL AND CHECK ON THE STATUS OF ORDERS, INSTALLATION ETC. THEY ARE SUPPOSED TO ALSO DO MY SIDING, SO I'LL HAVE MORE TO REPORT LATER.