AFTER THREE DAYS THE ROOF BEGAN TO LEAK, THEY ONLY HAD THREE WORKERS, NONE OF WHICH SPOKE VERY MUCH ENGLISH AND THEY DROVE AN OLD BEAT UP TRUCK AND LEFT RUTS IN MY YARD. I CALLED TO COMPLAIN ABOUT THE ROOF LEAKING, THE REPRESENTATIVE (JIM CHRISTENSEN) CAME OUT AND HE SENT THE SAME THREE GUYS OUT. THEN TWO DAYS PASSED AND THE ROOF LEAKED. MY SON CALLED THE WORKERS DIRECTLY AND HAD THEM COME BACK OUT THE CORRECT THE LEAK. THE ROOF IS STILL LEAKING. I CALLED TO COMPLAIN AND GET THE ROOF FIXED AGAIN, THE REPRESENTATIVE CALLED ME BACK AND SAID HE WOULD BE OUT TO CHECK THE ROOF AND I HAVE NOT HEARD FROM HIM SINCE.
Description of Work: I MET WITH MY INSURANCE AGENT AND THE ESTIMATOR TO CHECK MY ROOF. I THEN ENTERED INTO A CONTRACT ON NOVEMBER 17 TO HAVE THE ROOF REPLACED.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$2,080
Response from BOULTES CONTRACTING
I am sorry that this homeowner is more interested in not paying then she is making sure her roof is fixed properly. She has made it clear she doesn't want us to come back to her house. She said "she got someone to fix it, don't come back," but now says it still leaks. We believe the problem is the chimney. We will continue to return to any of our job's that have a problem until it can be resolved. Our company stands behind all our work and always has. We hope to resolve this issue. Shelly Littlewood, Boultes Contracting.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing
FAQ
BOULTES CONTRACTING is currently rated 1 overall out of 5.
No, BOULTES CONTRACTING does not offer free project estimates.
No, BOULTES CONTRACTING does not offer eco-friendly accreditations.
No, BOULTES CONTRACTING does not offer a senior discount.
No, BOULTES CONTRACTING does not offer emergency services.
No, BOULTES CONTRACTING does not offer warranties.