BORGHI FLOORS

We own a condo in a high rise building in the Central West End. Living room and dining room areas are brazilian cherry wood. Four slats in the dining room needed repair due to problems with a leaky air conditioning unit. We were referred to Borghi Floors by the Manager of our building. Contacted Chuck Borghi and requested an estimate. Chuck Borghi came by the condo and said he would try to match the cherry wood and bring a sample. He sent an estimate for $3400 total. We agreed to the price and asked for the wood sample. We didn't receive it. Chuck Borghi then requested a cash deposit of $1800 for materials. We paid this deposit in cash/check. Still waiting for the sample. Meanwhile we receive information from State Farm stating they would pay $2,000 for the repairs. We received the check and understood we would be taking a loss. A couple of weeks later we received a letter and call form State Farm stating they could not grant our request for additional monies for the floor repair. We called and were advised Chuck Borghi had contacted them asking for approximately $12,900 for the repairs. He was not authorized to do so. Simultaneously we received an adjusted bid from Chuck Borghi for $12,900 to repair the floor. We told him we would seek other bids. We did and received to bids for less than his original bid. Also received the sample from Chuck that wasn't even close to the floor that needed repair. We advised Mr. Borghi we were going with another company and requested our deposit back. He stated that he had purchased the materials with the $1800 and the vendor wouldn't give him a refund. We then asked him to bring the materials and receipts to the condo. These requests went on for approximately two months. In January or February of 2011 he dropped off a box of wood, probably from another job with no receipt of purchase. To date Chuck Borghi will not return calls or email. Don't hire this company!

I have no problem with the work done in the basement, and the carpeting on the stairs. The hardwood looks nice, but was a disappointment because they didn't order the bamboo that I wanted when they said that they did, and when they did get around to it (just prior to installation time), they found that they couldn't get it for 2 more weeks which would have tacked extra time on to an already over-long project. I had to pick something else at the last minute. The vinyl in the kitchen is horrible horrible horrible. I don't really understand it, because they installed the same vinyl in the laundry room and there's been no problem with that. The installer kept complaining about the glue not being tacky enough, my house not being warm enough. . .from day 1 the tile around my range and refrigerator has been cracked and buckled. They simply would not come back out to even look at it. Several days after installation, some of the tiles had the top peal off, leaving plain grey splotches. I spoke with them about this and they have never showed up to replace them.

Kenny was very accommodating. I changed my mind on several occasions and he never got frustrated with me. He met me on time and returned my calls promptly.