Bertarelli Cutlery Inc

After bringing her knives here for over 20 years, the manager was rude with my chef friend, when she brought in my antique tailor's shears and Wiss kitchen shears. Then when we picked them up, they would not cut through fabric, there are gouges in the blades, the nut ring on the tailor shears was twisted completely out of shape, and the blades of both pairs were bent. They were both worse than when I took them in. When I came back in to talk to someone about it, the same guy, who said he was the manager, was still extremely rude and combative. After taking our money for a **** poor job, and completely destroying my shears, with no comment, upon confrontation, all he did was talk down to us and gaslight me, saying they were garbage to begin with, and saying they could not tighten them....he insinuated that I was just stupid, and his only concession was to give me my money back. And that was it. Not good enough for completely destroying my equipment. What happened to the satisfaction guarantee? We never got a call about there being a problem. They also refused to resurface a cutting board, and would not sharpen pinking shears. Maybe it's just me, but if a company advertises something, they should do that. The way this man treated us, and my equipment, is absolutely unprofessional and unforgivable.

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I strongly recommend this company. They were nice, professional and did everything very well and on time.

The Bertarelli Cutlery Inc staff were very timely.

Took 5 minutes. Very pleased.

What a great little family-owned store on the Hill in St. Louis. We entered the store and looked around the sales area in the front of the building. We were immediately greeted by the young man behind the counter. After seeing the knives on the wall, I asked to see a few of the knives in the showcase. The same young man (turns out to be Dan Bertarelli, the manager) was very helpful and showed us all the knives in the display case. There was another man in the store who had come in right behind us. As we looked at the knives in the case, Dan told us the other gentleman in the store was the one who had made the knives we were viewing. These amazing high-quality knives are made by Nate Bonner, a St. Louis native chef who began his own knife company only about 4 months ago (November 2012). We thoroughly enjoyed our visit with both these young gentlemen and our mini lesson in knife quality, construction, and value. We left, had lunch at Rigazzi's (a nearby favorite restaurant), and spent a few hours shopping at other locations in the St. Louis metro area. Later we returned to have another look at the knives. I fell in love with the knives made by Chef Bonner, but we were not able to afford the $350 price at this time. Dan was very understanding and did a great job of presenting their other knives for my decision. We bought a wonderful Wusthoff Classic Ikon 9and quot; chef knife that day, and I am delighted with the purchase. It's a great product, sold by a very informative and instructive store staff, and I'm delighted to own this kitchen instrument. I am now saving to buy one of those beautiful hand-crafter Nate Bonner knives.

Our knives were a mess and I was pretty certain that they were destroyed. Dan, at Bertarelli, told me that our knives were not destroyed and that not only were they salvageable but that these very expensive and top quality knives are prone to becoming dull in the exact way that ours were. We picked up the knives and scissors an hour later and they slice like they did when we bought them. I will be taking my cutlery to Bertarelli's again and again.