About us
Business highlights
40 years of trusted experience
Services we offer
Services we don't offer
Amenities
Warranties
YesAccepted payment methods
Photos of past projects
Reviews
4.831 Reviews
Showing 1-25 of 31 reviews
Kathy G.
03/2019
locksmith
+ -1 moreI was treated in a professional manner from the first phone call. The service was performed quickly after I called. The person arrived on time and I was notified about 30 minutes prior to his arrival. The lock was replaced quickly and the Locksmith explained all of the details of how to use it to me before his departure. I am so happy to have found this company.
Description of Work: I needed a lock replaced on a door.
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Yes, I recommend this pro
Beth E.
04/2017
locksmith
+ -1 moreWorks perfect!
Description of Work: Fixed and rekeyed an antique lock set.
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Yes, I recommend this pro
$30
JEANNE Z.
04/2017
locksmith
+ -1 moreSee comment above.
Description of Work: I had one job performed by this company almost ten years ago. They did a great job, but my information is no longer recent. Please stop sending me requests to review them.
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Yes, I recommend this pro
david T.
01/2017
locksmith
+ -1 moreIt was several years ago, but my wife was very happy with them. We have an older home with older locks. They did a good job. They were friendly, efficient, and it didn't cost as much as I thought it would be. It's an older locking mechanism, but it works perfectly. They were great and knowledgeable about what they do. It was a lot cheaper than we expected.
Description of Work: Bates Street Lock & Safe cleaned out some older locks and they work perfectly still.
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Yes, I recommend this pro
$99
Bill S.
01/2017
locksmith
+ -1 moreThe experience was outstanding. Everything was done professionally and perfectly. This was the best locksmith experience we've ever had. We would highly recommend this company.
Description of Work: Bates Street Lock Shop re-keyed all of our house and garage locks, plus found a very hard-to-find lock for an arcade style scale (Get Your Weight and Your Fate) we have in one of our bathrooms. They also cut new keys for one of our cars.
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Yes, I recommend this pro
George K.
04/2016
locksmith
+ -1 moreunknown
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Yes, I recommend this pro
JEANNE Z.
03/2016
locksmith
+ -1 moreunknown
Description of Work: They performed a repair on a front door lock for a 100-year-old house. We had been told it couldn't be repaired, but the service person (a co-owner) was able to figure out what was wrong and provide an unusual part to complete the repair. It has been working perfectly ever since.
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Yes, I recommend this pro
$100
Cheryle R.
02/2016
locksmith
+ -1 moreI chose them because they were a couple of blocks away from my home. They ended up charging quite a lot for the trip. I wasn't too happy about that and I didn't think it was right.
Description of Work: They changed the locks on a house we own in St. Louis.
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JACKIE J.
02/2016
locksmith
+ -1 moreunknown
Description of Work: They helped me to open a jammed lockbox, and everything went well.
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Yes, I recommend this pro
Thomas M.
02/2016
locksmith
+ -1 moreunknown
Description of Work: They rekeyed some locks, and everything went well. I've used them for years.
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Yes, I recommend this pro
Donna G.
02/2016
locksmith
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Bruce L.
02/2016
locksmith
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Connie J.
02/2016
locksmith
+ -1 moreunknown
Description of Work: They re-keyed some locks.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Lynn B.
02/2016
locksmith
+ -1 moreunknown
Description of Work: Without an appointment, Bates Lock responded within an hour of my call. Work was completed with one visit.
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Yes, I recommend this pro
Joseph V.
02/2016
locksmith
+ -1 moreunknown
Description of Work: They’ve done a lot of locksmith work for me over the years. They’re the best company I’ve worked with; they’re number 1.
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Yes, I recommend this pro
Bill S.
02/2016
locksmith
+ -1 moreunknown
Description of Work: They did great work and were an A+ provider to work with.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Celine K.
02/2016
locksmith
+ -1 moreunknown
Description of Work: We contacted and paid them ahead of time for service and they never showed up or completed the work.
| Rating Category | Rating out of 5 |
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Response from BATES STREET LOCK & SAFE
Mel N.
02/2016
locksmith
+ -1 moreunknown
Description of Work: They put a new locking unit on a safe for us. Their prices were too high and he acted like he was doing me a favor by coming out. The work only took about a half hour to complete.
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$265
Rod B.
02/2016
locksmith
+ -1 moreunknown
Description of Work: They installed a safe, and everything was excellent.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Randy W.
02/2016
locksmith
+ -1 more.
Description of Work: They replaced a lock in a cash box, and everything went well.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
CAROL I.
02/2016
locksmith
+ -1 moreunknown
Description of Work: Made duplicate keys for me of keys they had already made for me.
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Yes, I recommend this pro
Robert E.
02/2016
locksmith
+ -1 moreunknown
Description of Work: They changed some locks and opened some safes for my son.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Jan C.
01/2015
locksmith
+ -1 moreExcellent. Had burglary & had house key stolen. Bates came out about an hour after calling (ahead of scheduled appointment) and rekeyed everything. Also found damage to one lock from intruder trying & failing to get in. Repaired it with parts on truck at no additional charge. Would recommend highly.
Description of Work: Re-keyed 4 deadbolt locks
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Yes, I recommend this pro
Robert M.
06/2012
locksmith
+ -1 moreI trust them. If I need my house opened, they will come out and do it for me.
Description of Work: I have used Bates Street Lock Shop. I use them throughout the year.
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Yes, I recommend this pro
$10
ANDREA H.
01/2006
locksmith
+ -1 moreTechnicians are courtious and skilled. They work quickly. It is nice to have their service close by in the neighborhood. We will continue to support their business.
Description of Work: The technicians quickly decoded key code, unlocked gun cabinet and made new keys.
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Yes, I recommend this pro
$20
- 1(current)
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Contact information
2522 Lemay Ferry Road, Saint Louis, MO 63125
www.BatesStLock.comService hours
Sunday:
ClosedMonday:
9:00 AM - 5:30 PMTuesday:
9:00 AM - 5:30 PMWednesday:
9:00 AM - 5:30 PMThursday:
9:00 AM - 5:30 PMFriday:
9:00 AM - 5:30 PMSaturday:
10:00 AM - 3:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Locksmiths,
Hardware & Home Improvement Stores
FAQ
BATES STREET LOCK & SAFE is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 PM
Wednesday: 9:00 AM - 5:30 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:30 PM
Saturday: 10:00 AM - 3:00 PM
BATES STREET LOCK & SAFE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, BATES STREET LOCK & SAFE does not offer free project estimates.
No, BATES STREET LOCK & SAFE does not offer eco-friendly accreditations.
No, BATES STREET LOCK & SAFE does not offer a senior discount.
No, BATES STREET LOCK & SAFE does not offer emergency services.
Yes, BATES STREET LOCK & SAFE offers warranties.
BATES STREET LOCK & SAFE offers the following services: Safes: Serviced, Repaired, Installed, and Opened (Professional Safe Cracker). Locks: Sold, Serviced, Repaired, Installed and Opened (except car openings) Keys: Most types duplicated, Many (but not all) car keys duplicated and made from scratch. Most factory keyless remotes replaced.
Car openings
Contact information
2522 Lemay Ferry Road, Saint Louis, MO 63125
www.BatesStLock.comService hours
Sunday:
ClosedMonday:
9:00 AM - 5:30 PMTuesday:
9:00 AM - 5:30 PMWednesday:
9:00 AM - 5:30 PMThursday:
9:00 AM - 5:30 PMFriday:
9:00 AM - 5:30 PMSaturday:
10:00 AM - 3:00 PM