Allen Outdoor Solutions

Amendment to earlier review on 4/20 ---- The owner called me to address the issue. At the end of the day, he did two things that are right by me: (a) He fixed the billing issues where I was being double billed for two visits for the same job and (b) he listened to my concerns without making excuses. I'm not trying to get some sort of free service or a discount akin to negotiating with a cable tv provider. So, I will continue to give Allen Outdoor my business because I know that the owner actually cares about making sure I'm happy with the services.

Allen Outdoor Solutions did a great job - easy to work with - true professionals.

They recently had to repair some damage from a landscaper for severed electric and water lines which they successfully performed quickly and at a very reasonable price. Highly recommend and I will continue to use their services.

I used them last year. The price was really good. They were really professional. They did good work and the price was reasonable. It took about 45 minutes for them to get the lawn irrigation done.

They had a good response time. They were always out quickly, provided a bid quickly, and it seemed reasonable. They always did it pretty aggressively and low, but they wanted to keep the scope on what they wanted it to be. They did not seem flexible as what I was looking for.

Technician was great. There was some confusion over the bill. I expressed my frustration and received a call from Steve Allen explaining what had happened. I appreciate Steve's commitment to running a good business but also his concern with customer satisfaction.

It was a very good experience. They were able to schedule it very quickly and they arrived on time. They were extremely pleasant throughout the whole process, and I am hiring them for another project.

Allen quoted a one week completion. ?Five weeks into the work, we hired another contractor to complete the job. ?He installed the wrong pavers and wanted $6000 to correct it. ?He put two 80 foot long ruts in our lawn. Instead of refunding a proportional amount of the deposit, he hired an attorney who offered us 6o cents on the dollar and insisted we remove our reviews. ?We were always wrong. ?Reported him to the BBB. ?They didn't like his answer and they want to litigate the case. Our opinion is that Allen is IRRITATION not IRRIGATION!? All matters referenced above have been resolved amicably between myself and Allen Outdoor solutions

Builder of my house chose Allen. The people were all very nice, both in person and on the phone. However, the quality of the work has been poor. I have needed additional repair calls literally a half-dozen times. Once I needed them back in the same day. Now, less than two years after the system was installed there is a major repair needed and they tell me it only has a one-year warranty. Last year when I needed the service turned on, it took them five weeks to get to me. Then, in the Fall when they did the turnoff, the guy was running so late that he didn't leave me the backflow testing paperwork. I got notification from the city that they never received it. I requested copies three times and they still never sent it to me.

Allen is very responsive during all phases of the work and answer several questions even after installation. I highly recommend these guys, very professional and responsive to all the questions I have.

Good job. They did not tear up our lawn.

Best in the Biz. they are very professional and do a great job every year!

good. they did a good job - fast and efficient

Allen Outdoor performed the sprinkler installation in 2007 and does routine service that includes yearly back flow inspections required by the city of St. Louis as well as annual start up and shut down of the irrigation system. It made sense that AOS having familiarity with installation and hardware to hire them for the service being done in conjunction with a back yard landscaping project designed and installed by a different local company. While the end result was satisfactory, getting to that point was problematic due entirely to poor communication internally at AOS between customer service who scheduled the work first with me and then with the field crew who did the job. I have no complaints about the work actually done, it will suit my purpose, but scheduling and managing the logistics when another contractor is involved proved to be a headache. I did not solicit a second bid and regret not doing so because I dont' have a basis now for comparing the price I paid for what amounted to less than 3 hours of work involving very little excavation, moving a control box about 18" and laying out drip line tubing. I can't honestly say the experience inspired the kind of confidence that would make me go to AOS again

Early on, there were some logistical glitches, but these got straightened out eventually and the property looks great.

After discovering a leak in my sprinkler line, it took longer than it should have for a manager from Allen to call me back and rectify the situation. Once he did, however, he was very apologetic, and personally accompanied the tech to my house to ensure the work was done as promised. My sprinkler system is back up and running.

I used to use them for lawn irrigation but I no longer use them. They came out the year before and told me our backflow preventer had busted, which I knew we'd have to replace. So I called them to have them replace it. I had called them maybe 10 times to try to set up a schedule for them to come out and repair it. When they did come out, they just said, "Yes, you need a new backflow preventer" and they charged me for coming out to tell me that's what I needed, even though they already charged me for doing that in the Fall. At that point, it became too much of a pain to deal with them. So I went with a different company that I'm still with now.

We are very satisfied with this company's services.

They did an excellent job. everything went very well. I had 3 people come out and he was one of the best that stood up and?his personnel. It was a fair price.

The only thing is that I wanted to be there when they came out for the test but they came out when I wasn't home. I haven't had any issues with scheduling. They are very timely.

Everything went just fine. I have used them for the past 7 or 8 years now and haven't had any problems. They also installed that same irrigation system

I’m very satisfied. They’re completely reliable and offer very good, friendly customer service.

Everything worked out fine. They're dependable, friendly and courteous. They do a good job.

They were really great to work with. They were really attentive and made time for us. They also initially installed the system and it was very easy. There was a landscaper who had punctured a sprinkler line and Allen Outdoor responded very quickly. We have been happy with them .

I’ve used them for years and years. They have multiple service programs. I also used them at my old house. I used them for my next house as I trust them. It’s a good value for the money. They look out for your best interests.