All Star Moving LLC

This mover has never contacted me since the move and I have never been offered any type of mediation. If you look at my review, you will see that my issue was not with the staff or quality of the work performed. It was with the owner. He failed to uphold what was originally agreed to via our phone conversations. All I can add is if you use this company, please do the following: 1. Have a representative come out and view what needs to be moved. I was told this was not necessary. I trusted the owners experience as to what was needed, even though I did ask for two (2) trucks and was told it wouldn't be needed. 2. Get it in writing. I should have know better than to accept verbal promises from the owner. There is no way show our phone conversations that took place. It's a he said/she said type of situation. It's up to you as the potential consumer to weigh our responses and decide whether to give this man your business. 3. If you decide to spend your money and trust your move to this man, and changes occur during the move, get these changes in writing or video/tape with your phone the conversation that takes place between you and the owner/staff. If you don't have your moving agreement in writing, at least then you may have some recourse when the owner/staff make changes to what was agreed. 4. I had not mentioned the fact that I am handicapped. This was a non-issue as far as I was concerned. The agreement to what services were to be performed should not be based on my disability. The job should have been completed no matter if I have a disability or not. For Mr. Hildenbrand to infer that my disability kept his company for completing the move as agreed to is insulting.

They arrived late for work, but they did a good job. Nothing was damaged in transit and they were flexible.

I HAD TO CALL MULTIPLE TIMES AND LEAVE MULTIPLE MESSAGES BEFORE I WAS ABLE TO REACH SOMEONE AT COMPANY. THEY DID A ROUGH ESTIMATE OVER THE PHONE BASED ON MY DETAILED LIST OF WHAT WAS MOVING. THEY DECLINED TO COME OUT TO MY HOUSE TO SEE WHAT WAS ACTUALLY BEING MOVED TO GIVE A BETTER ESTIMATE. I EXPLAINED THAT BASED ON WHAT WAS BEING MOVED, I WOULD LIKE THEM TO PACK AND MOVE ON ONE DAY. THEY SAID THAT WAS COMPLETELY UNREALISTIC DESPITE THE FACT THEY NEVER CAME OUT TO REVIEW THE CONTENTS. I WAS DISAPPOINTED CONSIDERING THE RAVING REVIEWS THIS COMPANY RECEIVED ON ANGIE'S LIST

Alex, Louis and Joe were very organized and careful with all of our items. They even used padding going through doorways so that nothing, including the doors/door jams would get damaged. We were doing our downsizing in 2 separate moves and were so happy with All Star Moving LLC that we wanted to use them for the 2nd move as well. That is the reason for this late review. Unfortunately, their schedule did not have an opening for our quick time schedule. We highly recommend them and would use them again if we ever decide to move.

I had a good experience with All Star Moving.

I contacted several of the top rated moving companies on Angie's List. I found Matt and All Star Moving to be professional, reliable and courteous. They provided me with what I thought was a very fair estimate, and I was pleasantly surprised that the total cost of my move actually ended up being slightly lower than my estimate. They were accommodating, packing my things on a Sunday, and delivering them promptly the day after loading. Unlike many of the other companies, they did not charge extra for working over the weekend or when the load/unload took longer than expected. I found this to be very professional, and it really helped reduce the stress of moving. All Star provided a fixed estimate of the moving cost and were courteous and professional even when they ran into difficulties at both of my apartment complexes regarding elevator usage and rude building staff. They also drove my car down to Dallas for what I thought was a very fair price. My things arrived to my new apartment in the same condition they left my old one, which was a big relief. I would definitely recommend All Star Moving to anyone who wants a stress free move in the St. Louis area! Thanks Matt!

This moving company is great. We were extremely satisfied with our move and had no issues. The office staff was able to provide all information necessary, answer all questions and provide us with tips to make the move go as smoothly as possible on moving day. They guys and the truck arrived on moving day as scheduled. Everyone was very professional, hard working and took a great deal of care in moving our stuff. They had plenty of shrink wrap and moving blankets to wrap anything and everything that needed to be protected. They were willing and able to un-assemble and reassemble any pieces of furniture that I didn't want to tackle myself. My overall expectations for this move were exceeded and I found their cost to be very reasonable compared to the level of service and pride that they put into my move.

Matt and his crew (with two trucks) showed up from all star on the first move promptly at 8am. Matt quoted me approximately 9 hours of move time and it ended up being 9.5 hours so I would say he was perfect on his estimate. The move into storage went absolutely smooth. Two months later All star showed up again promptly at 8am and moved us from temporary storage to our new home. There were a few issues but were resolved immediately my Matt and to our satisfaction. I have moved all over the United States and this crew is by far the best I have had the opportunity to work with. The crew is very clean, punctual, professional and very nice. If I need to move again I will look no further than All Star Moving. A+!

Everyone I talked to on the phone was very courteous and extremely helpful wit getting this schedule setup, and thoroughly explaining cost and details of the pickup and delivery. I was given a window from between 2 and 4 and March 9th, the movers called me at 1:30 to state they were on route to the pickup location. They arrived and started work 5 minutes early, which was much better than I expected, as I was expecting the later of the times such are 4:00. Movers called within 45 minutes of of starting to state they were on the way to my house. Once the Movers arrived at my house, they just asked where the furniture was getting setup and commenced to getting it all off the truck and in place. They did amazing work with all of it, they managed to break a drawer pull knob on the dresser, but t was a very fixable break, so I was not concerned with it at all. The guys who showed up were very courteous, and got the whole job done in 2 1/2 hours which is pretty much spot on with how long I figured it would take between loading and unloading and the drive from O'fallon, Mo to Lebanon, Il. I would definitely use these guys again should I ever need to have anything large moved, or when I move out of my current house.

They were very responsive. They were ten minutes early. They were able to get me in a quick turnaround. The guys that showed up were really professional and very organized. They were great and I would highly refer them.

We were disappointed in All Star Moving. We scheduled the move well in advance of the day of the move on Monday at 8:00 am. Cathy took the reservation. The Saturday before the move, Cathy left a message on our phone they would have to reschedule our move to 3:00 pm because they had a more urgent move to do at 8:00 am.. After a frustrating discussion with Cathy, she said the owner would call us. He never called and we did not think we would be able to get in touch with another moving company on the weekend. Our son-in-law and his out of town visiting family came to our rescue and moved us Sunday. Monday morning at 8:00 am the owner called and said they were outside our original place of residence ready to move us. We said Cathy had rescheduled the move to 3:00 pm and would have him call us Sunday. He claimed he knew nothing of this and was very apologetic. Friends of ours were also preparing for a move and wanted to know if we would recommend All Star Moving. Needless to say we said no.

My son and his new bride needed to move to the city on short notice because of his new job. There wasn?t a ton of stuff to move, but enough that it was best to have someone else do the job for us since it was about an hour drive to the new location and would have required several trips. I helped with some of the odds and ends getting ready for the move and at the move-in house to help install the washer and dryer that were delivered separately. Most of the items to be moved were self-packed but not everything got packed up prior to All Star?s arrival. We were a little concerned at first because we received a call a couple of hours before move time that their earlier job was taking longer than expected since the person being moved had not disclosed everything they needed moved. We found out later that All Star had to get another crew and truck together to do our move since the original crew wasn?t going to finish up in time. The original move time was 3:30pm, but with the unexpected change in crew the truck showed up at 5:30pm. This was the time we had been told to expect when we got the call about the delay. The delay actually gave us a little more time to finish packing up; whew. The two movers that arrived were very polite and professional. The truck was clean and they quickly got right down to business wrapping up any loose items and the furniture. I was thoroughly impressed with how the crew worked non-stop until they had everything loaded up. When the moving crew arrived at the move-in house, all of the street parking was taken in front of the house. We were in an older neighborhood with no driveways and the truck could not make it through the alley in back due to the size of the trees on either side of the road. They had to park the truck across the street and two houses down. There were a dozen steps up to the front door and no easy way to ?dolly? the loads into the house so everything had to be moved by hand, one item at a time. I felt really bad for the crew since this meant a lot of extra distance to travel and steps to navigate as well. I?m sure glad I didn?t have to do it! The crew never complained a bit and worked non-stop again until everything was unloaded and staged in the designated rooms. We certainly got our money?s worth with this job! It would have easily been a multi-day task and taken several trips to do this move by ourselves. When they were done, late in the evening, they were very courteous and professional. We would certainly recommend All Star moving to anyone looking for a reliable and reasonably priced moving company.

Two guys showed up a bit later than expected but called me in advance to say they were tied up in traffic. This actually worked out better for me since it gave me a bit more time to pack things up and prepare for their arrival. When they arrived they got busy carefully loading my items in such a way that there was no damage to any of my furniture or other belongings. Both men were courteous and professional. I would definitely use their services again.

All-Star is efficient, responsive, timely, they work, they're careful, cordial, good spirited, and informative. The office is cordial, attentive, efficient.....it's great!

We were absolutely thrilled with All Star Movers. We were scheduled to have 5 guys and two trucks. The day of moving we had 4 guys show up and thought that maybe being short a guy would be a struggle, it was not. Joe, Matt, Alex and Moe were awesome! They first met my husband at our storage unit at 9am. The guys had my husband look over each item that came out of storage before they put it on the truck, and even made notes on any and all damage. (There was lots of damage by the previous moving company that moved us into storage unit. They did not move or pack several items correctly. ) After packing the storage unit the movers came to our rental house and packed it. They worked efficiently and quickly making sure to take special care with our items. You could tell they had worked together before! They packed items without using a dolly/hand truck, as they told us, this can damage furniture. They continued to work hard all day and ended up finishing around 6pm at out new house. The worked 9 hours and only stopped, shortly, to eat lunch we provided to them. All out furniture was unloaded, without problem or damage and placed exactly where we needed it in our new house. We would absolutely use All Star Moving again!!

They were efficient, prompt, reasonably priced and pleasant.

Matt was very professional. The team members worked hard, especially on the loading process. The unloading process was quite a bit slower. I asked for only 4 men on day 2, but not everyone was as motivated as they were on day 1. A couple if items were damaged and this required 3 weeks and 3 calls to get fixed. The team of 5 got us out of our house on time on day 1 as we had a tight deadline from buyers. Overall the experience was a good one and I would use Matt again.

All-Star Moving is well named: they are stars... from Matt, the owner, to his moving staff to the office staff. They moved me long distance from St. Louis to the NY City area. I've moved a lot, and these guys are the best. Matt was prompt with his bid, responsive to all questions and quirks that arose on my end in scheduling the move, and hands-on. He knows his business. He bid a fixed price, and stuck with it; there were no unexpected add-ons or extra fees. He takes seriously his commitment to each customer and their needs. His guys worked hard, were respectful, cared about doing a good and careful job (which they delivered), and kept their sense of humor and purpose, even as challenges arose at the delivery site and storage room. The office staff is involved and shares Matt's commitment to providing a first class experience for All-Star's customers. I couldn't be more satisfied. When I move again, I will ask if they want the job ... even if it's not to or from St. Louis!

These guys were great. They were clean, professional, and very easy to work with. They did an intial walk through to make sure we were on the same page regarding the move. After that, these guys worked very hard and fast to get us out of our apartment in less than 2 hours. Once at the house, they had the truck emptied in about 1 hour. I would definitely suggest these guys to anyone.

There were five men and they arrived on time. They worked very hard and it was a bigger job than they had anticipated. They arrived at 8am and did not complete the job until after 10:30pm that night. They were very careful wrapping everything up. They were all very kind, professional, and courteous working. It did end up taking longer for the move than it was quoted for. The final cost was twice what we thought it would be with needing extra time, crew members, and another truck. This was the only complaint we had and we wished that the estimate would have been more accurate so that we knew what to except. Everything worked out well.

I researched movers on Angieslist.com and selected All Star Movers because of the good reviews and quality of service. I called them and asked for pricing and their 10% discount. The pricing was good and the 10% off made it better. My plan was to move in 30 days and they suggested that I call back 2 weeks before my move date and schedule it then when I have firm move date. That was a good idea. The day before the move I was called to confirm the move and the following morning they showed up and went right to work. The truck was a good size and the 4 man team worked really well together. We have a lot of stuff and it took 9 hours from start to finish. I'm glad they assigned a large crew. I was very pleased from start to finish with scheduling, planning, pricing and completion. I hope I don't have to move again but if I do I will use them again. Thanks to All Star movers for doing such a good job.

Chris, Dan & Zach did a wonderful job! Could not have asked for a better moving experience. They were hard workers, concerned about my furniture and also fun! Great job! This was my 4th move in 9 years so I've seen a lot of movers...these guys were by far the best. I would highly recommend them.

They were very pleasant and professional. Also wrapped our ggod furniture and handle it carefully. They worked hard and were very friendly and courteous.

I called to get an estimate over the phone. The lady answering the phone was efficinet and we did a thorough walk through the house, she took notes, asked questions and estimated that we would need 2 trucks and at least 5 guys. In the end we decided that 6 guys would be better. Scheduling and re-scheduling due to our changes were easily handled. On the day of the move only 5 guys showed up. One had an emergency. They all worked their tails off and were fast and careful. However, since they were one person short, it took them a very long time - they finally left our house almost at 1 am! We had lots of boxes so that another person would make a huge difference in the time it took to move. As delighted as I was with the crew, the main office needs to handle scheduling a little better. It was a very long and stressful day. On the negative side, we noticed a few things were damaged during the move. A couple of lamps, plastic feet fell off the kitchen metal chairs and we still can't find the removable shelves from the book shelves. I'm sure they're somewhere around. We didn't notice these things until later so I didn't call the company. And frankly, they're pretty minor and almost expected with the large move (assuming I find those shelves!). All my nice furniture was nicely packed and delivered with no damage.

They showed up right on time, and did a walk-through of the house to see everything we had. They were extremely efficient, got started right away, and did a great job. The job went slightly longer than projected, but was still quick and easy. They had everything out and delivered to the new house in 4 hours. The guys that showed up were extremely professional, very friendly, and trustworthy. We had no problems with damaged furniture, and they were very respectful of the new house and making sure they didn't damage any walls or doorways. I would absolutely recommend them to anyone who is moving and is on a budget.