About us
Business highlights
17 years of trusted experience
Family Owned & Operated
Services we offer
Services we don't offer
Amenities
Free Estimates
YesSenior Discount
10%
Accepted payment methods
Reviews
4.6146 Reviews
Showing 26-50 of 146 reviews
Stephen S.
02/2018
moving companies
 + -1 moreWonderful! Great communication from the office staff as well as the crew that performed the move.
Description of Work: Single Family Home Move
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Yes, I recommend this pro
Rick B.
02/2018
moving companies
 + -1 moreAll Star Moving provided an exceptional experience. From scheduling to the work being performed, a painless experience. 100% the easiest move I have ever had. I was worried about the potential for damage since I live on the second floor of the duplex I purchased. I didn't want to have to fix scratches or scuffs. I live in St. Louis City and alike most of the houses around the area, my hallway and stairwells are narrow. I am glad to report there was no damage to the property, I know, I checked. Plus the guys who did the work were really nice and more importantly they weren't sketchy. Great work All Star Moving. I don't plan on moving again for awhile but when I do I am going to have them do all the work.
Description of Work: I was moving my belongings into my first house.
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Yes, I recommend this pro
Eric H.
02/2018
moving companies
 + -1 moreEverything was great, the guys they sent out were nice and professional, they handled my stuff properly, got it done way quicker than i expected both times. Had zero problems and they made my moves way less stressful.
Description of Work: Ive made two moves through them in the last 3 years
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Yes, I recommend this pro
$300
Andrew W.
02/2018
moving companies
 + -1 moreI was able to schedule my move the day I needed on very short notice. Staff was friendly and fast asst a very reasonable price. I will definately hire again for my next move.
Description of Work: Needed local residential move on short notice.
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Yes, I recommend this pro
Andrew C.
08/2017
moving companies
 + -1 more2 desks we're damaged. Missing screws from our couch. When trying to call them they ignored our phone call.
Description of Work: Need to move our heavy items and boxes.
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$1,100
Tamara B.
06/2017
moving companies
 + -1 moreI wholeheartedly recommend against using All-Star Moving LLC based in Kirkwood, MO. They obviously have a pattern of abusiveness to customers. I encourage you, if you are in a position to recommend a moving company(e.g. Real Estate agent), to pass this one up solely on the actions of the owner. Details: I am always left in disbelief when I personally encounter terrible customer service. Today, I was shocked when I was called by the owner and how he treated me, I told him I will not be spoken to in that way and he said "YOU JUST WERE!". Was it the employees? No, although they did damage my $2000+ stainless steel fridge (dents and scratches and it was perfect prior to the move). I am more concerned with the owner... choosing to be belligerent with me, cussing and berating me. Threatening legal action if a Facebook post recommending against using this company wasn't removed(that was posted by someone else entirely). My son did make a phone call to the company to attempt to have a civil conversation to resolve this issue. They have not returned his call... Welcome to the internet... I fear that this owner does not understand how opinions work... or how sharing those opinions on the internet works... even in the form of a review. The list of companies that learn to regret mishandling a deservedly bad review is long. Looking this company up on BBB and other review sources... a trend emerges. Review after review details the anger and threats they were met with from this individual. Read for yourself.[*** Link removed ***]
Description of Work: A move from my existing home
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$735
A M.
03/2017
moving companies
 + -1 moreTwo young men did the work. .They arrived promptly and were ready to go. They offered good suggestions and worked quickly and efficiently. They were pleasant to work with. i was very happy with their work and i will call them again
Description of Work: I needed an in- house move. They moved a fridge downstairs and move a desk and a bookcase upstairs.
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Yes, I recommend this pro
$100
RICK E.
10/2016
moving companies
 + -1 moreHired three movers; one was an hour late so that caused a time delay. Many boxes were marked fragile. Upon arrival at new home, many of these boxes were stacked so that they were crushed. One of our bird cages was crushed; thankfully bird was not in cage. Two packed fabric lampshades were completely destroyed. They were in boxes wrapped with crumpled paper. No logic or order to how truck was loaded. Hired unloading crew at destination made several negative comments about how the truck was packed and how several items were smashed. Delay resulted in husband (who was driving rental truck) not arriving at new home until 4 am the following morning; he was not able to leave STL till 2:30pm.
Description of Work: Long distance household move to another state; needed help loading rental truck.
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$700
Heather G.
08/2016
moving companies
 + -1 moreWas recommended to this moving company by a number of friends. My family and I have done a number of corporate relocations so we are not new to moving. Our move experience with great until the post move. I left a message on the Saturday with the office about our doorbell being burnt out and being broken by the movers on our newly built home. The movers continually hit the bell with boxes and elbows while bringing in boxes causing it to become stuck. Which caused my husband and I to believe that All Star should fix it as it was brand new on a newly built home. On Monday, Matt, the owner phoned me back and immediately got agitated and like he was looking for a fight. Asked him to calm down and take a deep breath as I did not like how he was speaking to me and he continued to get more abusive over the phone, called me a *****, the world was not my oyster, hung up the phone on me. I phoned back to discuss further and his abusive behavior continued. I never once yelled just disagreed with him about our claim and issue with our doorbell. My husband phoned to discuss with them about what happened and they denied and called me a liar. I had referred this company to a number of friends and our realtor prior to this, but have since retracted my referral. This company lacks customer service and is abusive to it's customers if something goes wrong with your move. Research them on BBB, and Yelp! Beware!!!
Description of Work: Local Move, Packing, Storage
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$4,000
Lara G.
06/2016
moving companies
 + -1 moreUltimately, All Star gave us a full refund.....which we never asked for. But, according to the owner, I'm a liar and freeloader. So, in their mind, the issue is resolved. And it will be when we get a professional to come in and fix the damage they caused. The owner stated he never wanted to hear from my husband or I again. Not a problem!
Description of Work: We chose this mover for two reasons: 1. They worked on Sunday. 2. They could store our items during the three day lapse between moving out of our current home and closing on our new home. Initially, they were great. They came out and gave me a cost estimate as well as suggestions on packing, etc. The crew that showed up for both the load and then the unload three days later were very good. They worked extremely hard and earned every penny of the tips they received. The trouble started when there was damage to report. The drywall/painting repair issues were address promptly and looked great. The repair man they sent out was fast and courteous. Unfortunately, we had some damage to our stained steps that took over 2 months to get resolved. The damage occurred when two of the movers had difficulty getting a piece of white furniture up the steps to our daughter's bedroom. The mover on the bottom half could not keep the furniture lifted so he repeatedly drug it and let it drop on stair after stair. It was only after the crew leader came in and saw what was happening that they threw a moving blanket down on the last 3 steps to help avoid any further damage. I spoke with All Star after the move, and they indicated they would be sending someone out to take a look as the gentleman that came out to repair the drywall felt it was beyond his level of expertise to repair. After not hearing from the wood repair man for two weeks, I contacted All Star for an update. Although they cannot control when repair contractors are available, the lack of follow-up on their part was disappointing. After several other emails and phone calls, they sent 2 different repair men on 2 separate occasions out to look at the stair damage. The opinion of both of these gentlemen was that the gouges left could not be filled and the scuffs needed to be restained. After 2 months of taking time off work to be available for the repair men to show up as well as just a loss of patience overall, we asked for a refund to cover the cost of repairing the steps ourselves. I then received a call from Louis Heldenbrand that quickly became heated. He stated they could not refund me the money and that they needed an estimate of the repair costs. Great! A repair estimate would have been perfect. So, why didn't either person they sent out provide them with one. Unfortunately, the call became escalated and I told Louis that I did not wish to continue the conversation and that it was probably best to discuss the situation with my attorney. Two minutes later, I received a call from Matt Heldenbrand, the owner. He started getting very agitated and ended up talking over me and screaming in the phone that his crew did not drop the furniture that created the gouges, that I hadn't provided him with good enough photos of the damage (which I explained was due to the lack of proper lighting over the stair well as well as the constraints when using a cell phone to take photos), and that we probably had created most of the damage ourselves since it had been 2 months since we moved in. He then told me that it wasn't his fault that we had "******" steps and a "******" builder that had build us a modular home.....not a custom built one. He said that the damage was our builders fault because they used pine on the steps and no one uses pine, which is not true. He was screaming at me and continued to barrage me with profanity. I asked him to stop speaking to me in this way, but it continued so I ended the conversation. My husband then called Matt to address the way he spoke to me on our earlier phone call. Matt told my husband that I was a liar and a freeloader that was looking for a refund from the very beginning. He then hung up on my husband after stating he was going to give us a refund because he never wanted to hear from either of us again. It is completely irrelevant what our steps are made of. It wouldn't matter if our house was made of cardboard or falling down around us. What does matter is that All Star's employees created the damage, and it was never repaired. This was never about a full refund. It was about fixing the problem they created. This gentleman has serious anger issues. If you check on Yelp and the BBB website, you will see this is a consistent issue that comes up in multiple reviews from anyone that has had problems with this company. Overall, the good reviews people give to All Star are because they had no follow-up or repair issues that had to be addressed. There is a recurring theme, however, for those of us that had any issues. In the responses All Star gives to the negative reviews, it is consistently the customer's fault for any and all issues they experienced with the services they received. Customer service is a part of every business. All Star had great customer service until there was an issue. Then customer service flew out the window and was replaced with lack of follow-up, heated conversations, and profanity laden tirades that no one deserves. Everyone will have a different experience with any company. Many people have had good ones with All Star. We just happened to have a bad one. I would never recommend this company to anyone for fear of what may happen if any damage occurs, as it typically does with a move. In fact, I will let everyone I know about the owner of this company and give the advice that they go another route.
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$1,600
Gary S.
05/2016
moving companies
 + -1 moreI called and scheduled a move that I had to cancel. Office staff (Kathy) was very professional and scheduled my move based on my needs. I ended up having to cancel, and she was very courteous and prompt about getting that done and sending me a confirmation email.
Description of Work: I called and scheduled a move that I had to cancel. Office staff (Kathy) was very professional and scheduled my move based on my needs. I ended up having to cancel, and she was very courteous and prompt about getting that done and sending me a confirmation email.
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Yes, I recommend this pro
Clark K.
04/2016
moving companies, delivery service
 + 0 moreI was very happy with my experience with All Start Moving, LLC. Matt and his team are a local, family business in STL and provided that kind of attention to our move. We were able to load and unload in two days and we had everything we needed right aft her the move ended. We would recommend them to others who have considered a bog-box moves. Our service level was high and it was more affordable.
Description of Work: Full Out of State Move, Packing, Unload
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Yes, I recommend this pro
$4,300
Diana B.
01/2016
moving companies
 + -1 more4 young gentlemen and 2 trucks made for a very efficient move. They were very courteous, careful and efficient with no down time. I would definitely use them again!
Description of Work: Moved entire contents from one house, basement, garage and shed to new house.
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Yes, I recommend this pro
$1,050
Barbara G.
12/2015
moving companies
 + -1 moreThey moved me a year ago. I found them on Angie's List. I might call them again. They did break my table. I thought they were good, they worked really hard.
Description of Work: All Star Moving moved me.
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Yes, I recommend this pro
Brian H.
10/2015
moving companies
 + -1 moreThis was another excellent move on the part of All-Star. The young men were on time, never stopped working, and carefully wrapped up all furniture pieces that needed to be protected before moving them. They finished ahead of time and made the entire experience a less stressful, almost simple one. There was a clearly defined crew leader. I myself employed All-Star for the first time in 2013 (reviewed on April 11, 2013), and I have been strongly recommending them to everyone ever since. I insisted that my son book All-Star, and this time to call earlier. When he and his family first moved into the house he was now leaving, All-Star was not available. Booking a different company, he experienced a nightmarish experience on a number of levels that was anything but simple. All-Star's employees were hardworking, professional, and personable. A final positive was that my son was able to enjoy the Angie's List discount.
Description of Work: Moved my son's family from one home into another some miles away.
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Yes, I recommend this pro
$600
Response from All Star Moving LLC
Peter E.
10/2015
moving companies
 + -1 moreThey showed up late, but they did call first to let me know. It was a crew of 3 people. For the most part, I thought they worked efficiently. No one was lazy or wasting time. My main issue with the move was with the appliances. Basically, they scratched up my washing machine as they tried to squeeze it through the door, but then they realized they had it the wrong way through the door. I have a refrigerator that I bought new 1 year ago. They needed to take the doors off the refrigerator to get it out of the house. When they moved in into my new house, the electrical cord was crushed and broken, and now I have HUGE dents in ALL the refrigerator doors (even though they were removed). I asked the driver about moving claims. He said I had 48 hours to make the claim. I called the company the next day. Luckily I did call because they said I had 24 hours to make the claim, and the driver was not correct. They were responsive. I sent them pictures of the damage. Since the replacement of the damage was too high for the appliances, they would pay me 60 cents per dry weight of the appliance. Basically, this is what the contract says. They did honor this and replace the broke power cord, but I am still stuck with a new refrigerator with HUGE dents. I do recommend this company if you are moving non-breakable or non-damageable items, BUT if you are moving anything that can break easily or appliances, PLEAE READ THE CONTRACT FIRST. I would assume that they will be damaged since they have no major recourse if something is severely damaged. Consider another company that has better coverage for damaged items.
Description of Work: I packed up my house and moved all the boxes and anything that would fit in my car. I mainly needed help moving my furniture, appliances (include refrigerator, washer, and dryer), and other large items. This is what I hired them for.
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$800
Response from All Star Moving LLC
Joyce W.
10/2015
moving companies
 + -1 moreThe movers arrived on time and worked extremely hard to get everything loaded in a timely manner. They held our belongings overnight then arrived on time the following day to unload at our new home. They were very courteous and are extremely good at what they do. I would highly recommend them to anyone needing moving services.
Description of Work: Loaded our belongings from our home and storage facility, held everything overnight, then delivered to our new home the following day.
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Yes, I recommend this pro
$1,400
Response from All Star Moving LLC
Lionel B.
08/2015
moving companies
 + -1 moreThings went very well..provider showed up and loaded the necessary furniture. Arrived at NM at the appointed time (actually an hour early, but my wife was notified) We were running out of time, but provider was very professional in the handling of this move
Description of Work: Provider picked up required furniture to be moved to NM
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Yes, I recommend this pro
$2,000
Don C.
07/2015
moving companies
 + -1 moreThey came over before-hand and estimated the cost and time for the job. It turns out they under-estimated the size of the job and had to order an extra truck, but they did not raise the price. The whole crew (6 of them, I believe) was courteous and efficient. The head of the group on packing day was very professional and well-organized and patient, and the same goes for the head of the crew (a different guy) on the unloading day. We'd strongly recommend All-Star to anyone considering moving homes.
Description of Work: local move in St Louis
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Yes, I recommend this pro
$2,500
Response from All Star Moving LLC
John V.
06/2015
moving companies
 + -1 moreThe move itself was great. They pushed for a 2nd truck which we didn't need but not a huge issue. Issue I STILL have after 2 months is their response dealing with a scratch in the floor. Honestly, they did so good i didnt have a major problem with the scratch but they did the right thing by trying to make it right. The problem came up with dealing with Laura (I'm pretty sure that's her name). I was told I would be contacted by flooring guy and never happened. Then I was told the flooring guy would contact my landlord but didn't happen the way I was told . And when I tried to coordinate she yelled at me and said it's not my problem and they would work directly with my landlord, but that didn't happen. Now I've left 3 messages over the last week and conveniently they aren't picking up their calls. It would have been an A across the board if they just gave me $100 credit or something from the beginning but now I'm down $200 from my landlord and it's taken a ton of my time.
Description of Work: Moved furniture, 5 bedrooms
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$975
Response from All Star Moving LLC
Harold G.
03/2015
moving companies
 + -1 moreThey did an excellent job and they also said they will complete the rest of the move once we move out of our house.
Description of Work: They moved a lot of my woodshop equipment from my basement to a storage facility. There were a lot of heavy items.
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Yes, I recommend this pro
$400
Brad S.
11/2014
moving companies
 + -1 moreGreat job. All great guys. Rob is a beast. He's moves all day long, then goes to work out! That's a real man!!! In all seriousness, very professional company.
Description of Work: Moved houses
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Yes, I recommend this pro
$1,200
Response from All Star Moving LLC
Elaine H.
10/2014
moving companies
 + -1 moreThese guys are GREAT! Can't say enough good things about them. I've used them 3 times in one year! They are very professional and personable. They work hard and are respectful of your furniture. Not once in those 3 moves was there any damage. I highly, highly recommend them!
Description of Work: Matt and his guys moved me three times in a year!
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Yes, I recommend this pro
$1,000
Response from All Star Moving LLC
Bryna L.
09/2014
moving companies
 + -1 moreI want to move again JUST so I can rehire this company! Matt sent out a 5 man crew with two trucks to move us from one house to another. The guys were fast, careful and professional. Not one thing got damaged or broken, even in the boxes we packed ourselves! They finished an hour before their estimated time which made our bill come in lower. Absolutely fantastic service and I have already recommended them to a friend that will be moving soon.
Description of Work: Moved household furniture and boxes to new residence
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,200
Response from All Star Moving LLC
Diane G.
07/2014
moving companies
 + -1 moreIt went very well. They arrived on time, were easy to work with, finished quickly. There was one small glitch that the owner took care of immediately. Would definitely hire them again. Also thought the price was fair.
Description of Work: They moved my large furniture from a 2400 sq foot house to a 1700 sq foot villa.
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Yes, I recommend this pro
$750
Response from All Star Moving LLC
Contact information
333 Leffingwell Ave Ste 127, Saint Louis, MO 63122
http://www.allstarmovingstl.comService hours
Sunday:
8:00 AM - 12:00 PMMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
8:00 AM - 12:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Moving Companies,
Piano Movers,
Delivery Service
FAQ
All Star Moving LLC is currently rated 4.6 overall out of 5.
Sunday: 8:00 AM - 12:00 PM
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
All Star Moving LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, All Star Moving LLC offers free project estimates.
No, All Star Moving LLC does not offer eco-friendly accreditations.
No, All Star Moving LLC does not offer a senior discount.
No, All Star Moving LLC does not offer emergency services.
No, All Star Moving LLC does not offer warranties.
All Star Moving LLC offers the following services: Residential & commercial moving. Furniture delivery. Piano moving. Hot tub moving & delivery. Packing & unpacking. Furniture assembly. Disassembly. Crating. Antique delivery. Long distance moving.
We do not offer construction or day labor services.
Contact information
333 Leffingwell Ave Ste 127, Saint Louis, MO 63122
http://www.allstarmovingstl.comService hours
Sunday:
8:00 AM - 12:00 PMMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
8:00 AM - 12:00 PM