All American Appliance Services LLC

What started as a bad experience left me very, very impressed. Our fridge was leaking, so we called in All American, who we had used before happily, to service the repair. The initial repair and interaction with the tech was disappointing, but the company manager handled my frustration in a fantastic manner. After the first tech left the ice maker wasn't working, so the manager sent out another man to trouble shoot, cost free. In the end the ice maker needed to be replaced, but they only charged me the cost of the part, not labor, as a way of making up for the first disappointing situation. I was very impressed and very thankful for the intentional, sacrificial customer service. The second man was very personable, punctual and informative. We will call them again with any further maintenance needs.

After taking an entire day off from work - he showed up @ 2 hours late and was here all of 5 minutes - saying I have to defrost everything and he'll come back. We set a date and time - well he set it up incorrectly so I had to wait yet another day and when he arrives then he was 1.5 hours late again. Plus he is really not a people person - not very noce to work with

fast,probably worked 10 min to replace fuse

Did a great job. Mike the repairman was informative and made sure eveything was working correctly and even caulked the ice maker to make sure it retained the cold air in the correct area.

From the beginning call to the final payment it was all seamless. Professional, thorough service. Ryan, the service tech, came late in the day Friday and could not get the part we needed until the next day. He picked up the part at 8:00 in the morning, fixed it first thing and was finished by 9:00. I have already recommended them and would not hesitate to use them again.

Well he showed up and showed me how to reset the light. Ryan said that the filter was sort of a money pit. He only charged me the service fee of $59.

Came on time, fixed the problem works well now.

I was disappointed that they didn't mention that I could remove the control board and send it off and get it fixed myself. That is what I did and now my refrigerator works fine. They also didn't honor the online coupon.

works well. service was way overpriced. will not use again unless it is an emergency

Great. He had to take the machine apart somewhat but found an easy fix and completed the job on the spot. It has been working great ever since.

The company secured and installed one of two circuit boards which remedied the problem saving at least $1,000 to replace the unit and countertop.

It went well, eventually. Nick ordered a replacement defrost control on June 7 and later that day the refrigerator started to cool down on its own. Nick said he would hold on to the replacement board for a week and it was good that he did. The refrigerator warmed up again. Nick came back on June 15, installed the replacement board, and the refrigerator is once again working fine.

The technician quickly diagnosed the problem and replaced the igniter. It has worked perfectly since then.

Mike did an outstanding job. Getting the glass pieces out of the unit was a challenge. Mike was not satisfied until he was certain the unit was clear of all debris. The day before the appointment for the dishwasher work, my wash machine would not start. Mike was kind of enough to look at the machine, He identified the problem and had it fixed in under 2 minutes at no additional charge to me. I was very appreciative. Great guy, I will definitely being using this company again.

the service man was very nice and it was determined that the motor went out and since the washer was so old it made more sense to replace than to repair. only charged for house call.

the job was easy, fast, and neat. Mike S was excellent! very nice, courteous, and openly informative. happy customer!

After assessing the problems, the repairman felt that the repairs costs would far exceed the value and life of the model. Though he does not sell dishwashers (he said that would be a conflict of interest), he agreed to talk to me about brands and models that his experience told him were the most reliable and cost effective. I ended up not repairing my existing dishwasher and went out and bought one of the models he recommended. He saved me money and helped me make a sound decision. An honest, experienced professional.

Mike S. was great to work with. He went above and beyond to fix my dryer. He even made sure the entire unit (I was only having a problem with one part) was in perfect working order before he left. For future repairs, I will not use anyone else.

Excellent. They were very professional. Arrived when they said they would. After diagnosing the situation, spent plenty of time going over my options, the pros and cons of each, along with pricing. Once I decided on one, they did exactly as they said they would, for the price they quoted. I couldn't be happier.

Repairman showed up on time said he thought it was a timer problem. Did not have the part but said this fix should temporarily fix the problem. Call him in four hours and let him know if the refrigerator was cooling. Called in four hours and said refrigerator was not cooling. Said thatmeans the compressor is shot cost to repair would be$600.00 plus. Do not believe he ever checked the compressor

Fine. The techinician diagnosed the problem cleaned up some areas of neglect and fixed the problem.

Mike S was the repairman. They were on time and had it fixed in a short amount of time. They even swept behind the fridge.

needed parts, ordered and called and scheduled follow-up promptly.

The technician showed up within the window of time scheduled. Once at our house, he was searching for the manual of the appliance. This is strange because I gave the make, model, and other information on the original call for service. After 20 minutes, I was given a quote of $259 to replace the ice maker. Doing a quick online search for this myself, I found the going rate for the ice maker averages around $135 for the last GE version and closer to $100 for the Samsung version of the part. This means I would be charged over $100 for the installation that only took 10 minutes to remove the old ice maker and replace with a new one.

Had a service window from 12-5 PM and John was here at 1 PM. Taught me a few things I was doing wrong for 12 years, which I appreciated.