Affton Appliance Repair

DO NOT PATRONIZE!! All of the workers are sub contractors. This is a phone service that provides work for appliance "repair" people. He pulled a hose off of our machine and water went everywhere, causing damage to our basement ceiling. We had to turn off the main!! Took hours to clean up. They did refund our money, but we now need to hire a plumber, get a NEW washer and repair our ceiling. The fact is the valve behind the machine was bad, but a true repair person would have realized that not only was the washer leaking, but also the valve was bad before pulling off the hose. At that point, tell the customer to call plumber and let me know when you have this completed come back and finish the washing machine repair. Affton Appliance took absolutely no responsibility in this, kept saying that the repair people are sub contractors, which I did not know until it was too late. Never could talk to a supervisor or owner, just the CALL CENTER. That is all they are is a CALL CENTER. They do not have certificates of insurance. So we are moving on, but this could have been way worse. Also, side note, they rescheduled once, tried to reschedule twice, because he came a second time to fix what he thought he fixed the first time! He left the first time, all good, took my money and 20 minutes later leaking again. At least getting our money back will help with the plumber and new washer.

Called on Monday and scheduled service for the following Friday and they were suppose to arrive from 3-5. They took our credit card information to hold the appointment. At 3:45 on Friday they called my husband (who had taken the afternoon off of work to be at the appointment) to say they wouldn't be coming because they couldn't find a subcontractor to take the job. The woman who called barely spoke english. Terrible unprofessional service!