1-800-GOT-JUNK? St Louis

Their prices were reasonable, they were well uniformed, did a wonderful job and were so extremely friendly and pleasurable to be around.

I was getting a couch and loveseat hauled away. I understand they do it by size, however I had no clue how much room it was going to take up. I thought I would spend about $110. The website said that was the norm, so I thought it might be a little more or less. Well, the quote when they got there was $360!!!! I was not about to pay that much money. I would have kept the couches and just waited for "big trash pick up", which is free. The worker asked how much I expected to pay and I did $120. He said I can go as low as 168, but no more. We did that, but now feel like the company is scamming people. I'm sure lots of people just pay what you say. Is it just a random guess from the pick up guys to see how much it cost? I'd much rather have a broken up list showing how much it would be... couch - $75, love seat - 50, etc. it's difficult to blindly have someone come to your house, make sure you are home and have the items prepared to go. I did not understand there would be a need to barter.

Two men came and did a great job with a difficult task. The whole process was very easy for me and I was very satisfied.

There was a crew of two men. They arrived on time and removed mostly old unwanted items from our basement for over an hour. Some items were covered in dust. They also cleaned up after themselves. They were polite and professional. I'd hire them again. I also learned that they recycle or donate items that can be reused. That was a plus for us.

Professional l and courteous. Completed job quickly.

When I called and made the appointment, that person was amazingly nice. Then I got a call from someone yesterday to confirm the appointment... he was extremely professional and nice. Like they REALLY CARE about their customers. It feels as if you are talking to a friend. Then Charlie, the one who was coming today, called to let me know what time he would be here. Again, friendly & professional... could *see* the smile through the phone. Two young men came and they got the job done quickly & efficiently. I know it was a lot of work, and The Beast was heavy. But they made it look easy. I really like the responsiveness and friendliness of everyone that I came into contact with. I even called 1-800-GOT-JUNK to tell them how awesome my experience was. Posted them on my Facebook page, and am writing a review on Angie's List. I highly, HIGHLY recommend this company... and I will use their services again. Top notch!

The two gentlemen called early and were ahead of schedule so they started the job about 30 minutes earlier. I explained what I needed, was caught offguard by the price not just being for what they can fit in the truck, but in addition to that rock/concrete debris also has a separate minimum charge of $200. Shame on me if that's on the website for missing it, but I needed the job done so I went with them and I understand it's harder to dispose of rock/brick. The guys were very courteous - and worked hard the whole time they were there. They emptied the shed and started on the small pile of rock/brick, but after a few minutes they asked if I could prioritize which items I needed them to take now because they had another job to go to and couldn't finish. This was a bit shocking - I was being charged for them taking the debris they didn't take and they didn't live up to their "take as long as they have to for one flat price" assurance. I was going to call them in the morning, but I received a survey in my email - PERFECT. So I explained my dissatisfaction and checked the option to speak with a resolution specialist. The next morning I received a phone call from Alex who was apologetic and very understanding of my dissatisfaction. Coincidentally one of the two gentlemen who came out to my house, that was his last day and the other left for vacation. Alex was very professional and assured me he would take care of it and have another truck sent out to pick up the debris. He asked me to send him a picture of it so he can make sure it gets done. On April 23rd they came back out, I couldn't be there because of work but he called and left me a message sayiing the job was complete. I very much appreciate 800-GOT-JUNK for correcting the problem and handling it in a very professional manner. I will use them again if I ever need to.

This was my third experience with 1-800-GOT-JUNK and I continue to be very impressed with their service. Appointments are easily made online, confirmed via phone the day before and the crew called when they were about 30 minutes away. In each of my 3 experiences, the crew has been courteous, friendly and prompt. They arrive on time, remove exactly what you tell them to take and they leave. In each of my experiences I have had a full truckload and they have arrived and left within 1 hour. Additionally, they are very creative in loading their truck - hauling off way more than I thought they could. I will continue to use these guys. It is so much easier than removing stuff myself. It is slightly more expensive than renting a dumpster... but if I do that I will have to remove the stuff myself and it will literally take days. With this service, I don't have to touch anything, let alone move it, take it to the dump, etc. Highly recommended!

The guys were pleasant. I had my pile from our Garage clean up ready to go, the radio ad said $350 was typical. They told me the local office was not participating in that promo. Then don't let it run on local radio! They had estimated $450, and it ended up only being $400, but that left me still feeling misled by the advertisement.

I'm extremely happy with the service I received. I scheduled the appointment online via their website and received a confirmation email. I was presented with price ranges online so I could get an idea of cost and was told I'd receive a call 15-20 minutes before the appointment. The actual call from the two workers came more than 30 minutes before they were scheduled to arrive and told me that they would be able to arrive right at the beginning of my two hour window. Once they arrived at the house they were extremely courteous and we proceeded to go around to spot out all the pieces I wanted removed. Once I pointed everything out, they gave me my estimate of 3/4 of a truck and how much it would cost. I wasn't thrilled at the price but a lot of it was large and heavy and I wanted it gone. They proceeded to move very rapidly to remove everything we talked about however they never rushed and were very careful with walls and doorways. The entire process, for quite a bit of heavy furniture took barely 50 minutes. This is probably below average because I made things a little easier as I had most things near a walk out basement door except one or two heavy items. The two workers were very friendly and socialable (without slowing down) true to their radio ads. In addition, they gave me some helpful advice about where I could donate some of the other stuff I wasn't giving them. Once everything was packed up in the truck and the final tally was made, the total ended up at 5/8 of a truck, which was less than the original 3/4 estimate. I thought this was very fair. I could have gone with a cheaper company or one with an Angie's List coupon but based on the Angie's List feedback I would rather have a good estimate in advance of work and pay a little more for better service and that's exactly what I received.

They called prior to arrival time as promised. Arrived early and perform walk through and provided estimate to remove materials. Their estimate was exact and their truck really couldn't have heard anything extra. The employees were neat and courteous. Their work was fast and safe. They carefully listened as to what stayed and what went. I was very happy with service and will certainly use them again.

This is the 2nd time I've used 1-800-GOTJUNK in the past year. Last spring they removed junk from my basement. I was so impressed that I hired them to do the same for my parents garage. The scheduler (Kevin) confirmed the appointment with me the day before and the crew (Charles and James) called me about 30 minutes before their on-time arrival. They quickly assessed the situation and gave me a fair quote. They then proceeded to load up the truck in a very methodical fashion. This garage contained nearly 35 years of junk. .. old furtniture, lawn mowers, deep freeze and refrigerator as well as random junk and lots of cardboard boxes. It took them about an hour to fill up the truck. They were in and out in less than 90 minutes. James and Charles were extremely pleasant. It was a very cold morning and there was snow/ice on the ground. I would like to note how impressed I was with the professionalism. There was A LOT of stuff in this garage (too much for one truck actually). They took care to load the truck in such a way that they could maximize the load as much as possible. I will definitely engage them again in the Spring when my parents begin phase 2 of the clean-up project. I can't recommend this service enough to people who have a lot of junk and don't know where to start (or maybe you just think that you can get a dumpster and do it yourself. . . but what will you do with the stuff that you can't get into the dumpster?). While 1-800-GOTJUNK might SEEM a little pricey, it really isn't that bad when you consider that if you rented a dumpster, you would still have to pay for it, load it, and probably still keep the stuff you can't get into it. With 1-800-GOTJUNK, they arrive, load and leave within 90 minutes - job over!

Great! We got scheduled right away, the haulers showed up on time, they were professional, moved quickly and very affordable. Thanks guys!

Showed up right on schedule. Removed mirrors taken off wall after a remodel. Very fast and courteous.

They were wonderful. I know I would recommend them unfortunately my fiance dealt with them more than I did. I just know that they did a really good job and were very quick and efficient.

Given one price over the phone but when the haulers arrived I was given another price. I was old that the customer service agents were giving erroneous information. I had to speak to the manager of the facility before they would honor the price given when I scheduled the appointment. It took 30 minutes to resolve the issue before the haulers could get to work. I'd I hadn't of insisted the quoted price be honored, they would have left without doing the work.

Great ! Booked the appointment on line. Got a call to confirm which was nice. Website was easy to use and allowed me to enter in broad terms the items to be picked up. I got a call the day of the pick up from the team asking if they could come a little early which worked great for us. They showed us as promised. Very pleasant and professional. Walked around to see what we needed picked up and where it was located. They were very careful not to make a mess or damage anything. They had everything out of the house and in the truk and ready to go in probable about 30 mins. Very happy with the service provided and we will use them again when we have another load ready.

Perfect. It was easy to make an appointment, and in fact was able to get them to come the same day I called. They guys who came were on time, very courteous, and efficient in their work. They hauled everything away quickly, and at a very fair price. I would definitely recommend them to others.

It was a perfect experience and I would recommend this service to my friends and family. The appointment was confirmed a day ahead of time and they called about 1 hour before they arrived. They reviewed the items in my basement and garage that I wanted hauled away and provided me a quote that was actually less than I anticipated. They then proceeded to load all of the stuff into the truck in less than an hour. I had been contemplating renting a dumpster and doing the heavy work myself. However, 1-800-GOT-JUNK did all of the heavy lifting - all I had to do was tell them what to take. I have been accumulating junk in my house for years and was seriously overwhelmed at getting rid of it myself. This company saved me from procrastinating yet again! I plan to use this service again if the need ever arises.

The service was excellent. I called them on very short notice and they still showed up on time to do the job. The workers did a great job. They were very courteous and professional. I would recommend them.

I was very pleased. The workers were courteous and efficient. They left my back yard pristine.

Very good service. This is the first time we've used them. Called their 800 number, and appts were available same day and next day if needed. We set a 2-hr appt window. They called 30 mins before the appt time to say what time they'd meet me at the property. When they ran a little bit late, they called to let me know they were about 15 minutes behind. Always courteous. They arrived in uniforms and got right to business. When we had confusion over what the 800 number rep told me the price would be, they honored the price I was told on the phone. I was led to understand the 1/10th truck price was $108, but they explained this was a "minimum" price for hauling a small bit of stuff, and the 1/10th of the truck price was actually $148. (I do not believe they were trying to haggle for more money. This was a true mix up. Either way, they honored the lower price.) Matt and Charles were the crew members that came by and they were pleasant, funny, and quick to haul the items out. I would definitely call them again if the occasion arises.

They were wonderful. I would use them again. They did everything they said they would.

This is an excellent service, and the two men who picked up my old items and trash were superb. I very highly recommend this company. I signed up for a pick up time on the 1-800-GOT-JUNK website, and I was able to schedule a pickup for the same day. They called before the two hour window I had selected and were running ahead of schedule, so they came over within minutes. I had items for them to haul in three locations. The looked at all of it and estimated how much of the truck it would fill. Pricing is based on that, and they gave me a firm estimate. Their estimate of how much of the truck it would fill was very accurate. It took them about 30 minutes to carry out and load everthing onto the truck. They were extremely efficient and very friendly, nice guys. This is a great service.

We were scheduled for a 9:30 pickup. They phoned at 9:15 saying they would be here in 15 minutes and they were. They looked at our junk and gave us an estimate and then proceeded to remove it all.