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GROSSMAN SERVICE CO

Heating and Air Conditioning

About us

Grossman Service Co has been serving the Northwest Missouri area for over 40 years. Tommy Simpson bought the company in 1997 and is in the 14th year of dedicated service. Our focus has always been to serve the needs of the residential side of the the HVAC industry has let us commit ourselves to the residents of Northwest Missouri. We maintain the Bryant HVAC equipment line for the satisfaction of quality for our customers. We maintain an actual buidling for our business and have a store front and easy access for our customers. We maintain a true landline, not a cell phone, for our business practice and maintaining our company phone line answered 24 hours a day, 365 days a year for our customer satisfaction.

Business highlights

65 years of trusted experience
Emergency Services Offered

Services we offer

Our services include: Furnaces Air Conditioners Heat Pumps Air Filter Systems Humidifiers Service Contracts New Construction Light Commercial Custom Ductwork (Custom Sheet Metal Shop, All Duct is Fabricated here, not pre-made)

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.27 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
0%
2
0%
1
29%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.7
responsiveness
4.8
punctuality
4.6
Showing 1-7 of 7 reviews

Gaye B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Service was very well. Came as soon as we called and had it fixed in no time. Will definitely call again.
Description of Work: He worked on our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Tyson L.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
I call them at 8 they were there by 9 had the part told me the cost and was done by 9:30 they were simply amazing
Description of Work: Replaced fan motor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$396

Greg S.
07/2013
1.0
heating & air conditioning/hvac
  + -1 more
This contractor is a nightmare fom the word go. This business is owned by a convicted FELON and hires convicted FELONS for service techs. Tech pled guilty to forgery as a result of stealing our checkbook and going on a spending spree. Only went to prison for a fraction of crimes committed. Stay away from this business.
Description of Work: Installed a heat pump and A/C unit.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$8,000

Matthew M.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
good
Description of Work: fixed furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Stephanie E.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
As I explained above, Grossman has been taking care of our system for many years. We are always treated with courtesy and respect and our needs are focused on. Never have been pressured for an "up sale", I was the one inquiring for a new system. From the time Tommy, his son and co-worker arrived at my home for the install the job was done very professionally, I am ashamed to say the basement may be cleaner now after they finished then when they started. Thanks again.
Description of Work: I have used this company since 1999, I have always have excellent service and now I have had the pleasure of experiencing an installation. Tommy came out to service our system this summer, early May and we discussed the advantages of a new system. We decided to go ahead with the install with the top of the line Bryant system, all I can say is WOW, my KCP&L bill is less expensive, my house is so comfortable, we have lived here for over 30 years and never has my house been this comfortable in all areas. Tommy had made some duckwork changes for us to give us better air flow throughout our home. Thank you for your quality installation and service!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Amy B.
08/2011
1.0
heating & air conditioning/hvac
  + -1 more
The job was not done in a timely manner I believe due to the drinking and all of the texting that the Service Tech was doing while he was supposed to be working.
Description of Work: Two Service Techs came to my house. One was obviously drunk, I could smell alcohol on him. I looked at my watch and it was only 1:15 in the afternoon and I thought it was pretty early to be drunk already and plus drunk on the job and driving a company truck. I wouldn't recommend this company unless they hire more reliable service techs.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$1,000

Response from GROSSMAN SERVICE CO
We do not have a record of this service call existing, please contact our office to clairfy the sitution.

Dan S.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
Very proffessional from the initial call to the install. The owner was actually the srv tech. He initially came to my house after hours ( 8pm) when it was 104 degrees outside! Great company. Seemed very conscious about proffessionalism. After the initial srv call, I shopped around for the needed component replacement, and couldnt beat thier price. We will be a repeat customer.
Description of Work: 104 degrees, 5pm I get home after work, I contact the answering service. Prompt call back with a srv tech that came out THAT same pm. We ended up replacing the 20+ yr old system, But he was able to patch it to get us thru the week of unusual high temps. Owner provided us with his cell # for future contact.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$4,000

    Contact information

    PO Box 734, Saint Joseph, MO 64502


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    Bonded
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    GROSSMAN SERVICE CO is currently rated 4.2 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    GROSSMAN SERVICE CO accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, GROSSMAN SERVICE CO does not offer free project estimates.
    No, GROSSMAN SERVICE CO does not offer eco-friendly accreditations.
    No, GROSSMAN SERVICE CO does not offer a senior discount.
    Yes, GROSSMAN SERVICE CO offers emergency services.
    Yes, GROSSMAN SERVICE CO offers warranties.
    GROSSMAN SERVICE CO offers the following services: Our services include: Furnaces Air Conditioners Heat Pumps Air Filter Systems Humidifiers Service Contracts New Construction Light Commercial Custom Ductwork (Custom Sheet Metal Shop, All Duct is Fabricated here, not pre-made)

    Contact information

    PO Box 734, Saint Joseph, MO 64502


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM