WATSONS OF ST. LOUIS

Stay away from this place! Purchased a pool in 2018. The walls are now rusted through. Wall under warranty but labor not. Going to cost us at least 1,500 in labor. Paid 10k in 2018 for full install (Lazy Man’s Package) of a very large pool. They indicate the pool can be partially buried. This is an outright lie! Do not trust this place or Trendium Pools. A bunch of garbage and lies is what we were sold. Entire process from purchase to ongoing maintenance are the things nightmares are made of! Stay away!

If I could leave zero stars I would. We bought a Viking Spa from here in 2018 then in Sept 2021 was forced to put a new board in for $169.00 service call and $700.00 mother board. They never mentioned I still had any warranty and no discounts were given. Then March I noticed when getting in that the heat wasn’t working and now i haf my number 1 pump not working either. Watsons service rep came out April 10th and arrived late. After he looked at the hot tub he told me on camera of my Ring camera that he installed the mother board wrong and shorted out the heater and pump so I would not be charged for the visist not the replacement of the parts he burned up. I am super happy at this point then I call about it a few days latet and the Service department noe says they did not charge us for the service call in Sept and wr needed to pay that before they would do anything further, ao we pay that and now they say we have to pay for those parts the service guy told us he thought he screwed up with the install and they even admitted to me he said that he thought he did cause the damage but now wasn’t 100% sure that he did. Needless to say I now have a $9000,00 cold plunge from Watsons that doesn’t work. I would never buy anything ever again here! Stay away they do not honor what their service people promise!

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Outstanding customer service by the receptionist. I called multiple times and she walked me through many instructions trying to help me fix my spa on my own before having me spend money on sending out a repair person. In the end, we did have the repairman come. He was punctual and fixed the problem.

THE SALES PERSON WAS HELPFUL AND KNOWLEDGEABLE. EAGER TO HELP AND SELECT THE RIGHT PRODUCT FOR YOU. RETURNS CALLS AND SETS UP DELIVERY WITH NO PROBLEMS.

THEY WERE PROFESSIONAL BUT, THEY COULD IMPROVE ON ORDERING OF PARTS. THE PUMP WENT OUT AND IT TOOK THREE WEEKS TO GET PUMP.