New Transitions LLC

They give a very good product. They give a senior citizen discount. I'm very happy with the windows. The job they did was terrific. It was neatly done.

It went great. Am very pleased.

The company never returned my phone call for an estimate.

They were very professional. They had good prices. They didn't leave a mess, The installation was good. And they delivered on time.

Bryan and Mark were always prompt and courteous. They kept the clutter and dust confined to the bathrooms. The work was mostly completed (not including the shower door) within a week. I was amazed that they could totally redo both the master bathroom shower AND the hall bathroom tub and surround in such a short time. The shower door arrived the following week and was installed in a couple of hours. The work was done neatly with attention to detail, including perfectly matching a decorative stripe on the walls at the corner seams and using matching silicone sealant for the different colored portions of the wall. I can't say enough good things about New Transitions. From the prompt estimate to the fast completion, they are top notch!

Working with this company was easy--easy to reach, easy to order, showed up as scheduled and was very knowledgable.

We decided not to use New Transitions for the following reasons: 1) There were some awkward moments during our initial meeting (I simply asked the representative, Bryan, if installing crown molding in an additional room along with the above mentioned projects now would give us a better deal than doing it as a single project in the future. Bryan said he does not give deals as he has lots of clients and he does not wait for phones to ring. Good for him, but I thought his response did not make business sense because doing it now would save him additional trip to my house and possibly he could get a slight discount on the price/sqf of the crown molding when he purchases more of it.) 2) During our initial meeting, I asked Bryan to send us an itemized bid with as much detail as possible so that I can compare it to the bids from other contractors. I followed up with him one week after our meeting. He informed me that he only works on bids during the evenings and it will take two weeks to prepare our bids. Bryan eventually sent me the bid and it contained no details at all. The bid simply lists the name of the projects and the cost to perform it. Just to give you an example, our kitchen remodel includes moving the cabinetry around to accomodate new appliances; replacing the kitchen island with a new one and bring a gas line to the island for the new cook top and installing vent above the cooktop as well as installing new countertops throughout the kitchen. Instead of providing us with the price of each, he simply gave us a number for the whole project and that price did not even include the cost of countertops, which is a major cost for the kitchen project. I sent him an e-mail to get more details and an itemized bid, but have not heard from him yet and I really do not have time to wait anymore as it already has been three weeks since our initial meeting. 3) New Transitions estimate is almost twice as much as of those of other companies'. As I have not received any details, I do not know if they have a good justification for their relatively high prices. All I know is the other companies, all of them are BBB accredited and Angie's List Super Service Award winners for multiple years, gave me very detailed and competitve bids so we decided to hire one of those companies for our projects.

I have used him for several other projects and I would recommend him to anyone. The window above the bathrtub seems to be a problem for anyone who has one. He replaced the seal for this and used marble that matched my bathroom perfectly. He is a a designer as well, so he has great attention to detail.

Initially we were quite satisfied but later regreted hiring them.

Price was OK but well worth it given their performance.

I had used New Transitions twice before on another investment property and was very pleased with their work and the quality of the product. When I purchased a second property in So. St. Louis County, I naturally called upon them again. Bryan Ousley came out, took measurements and recommended the windows he thought appropriate. Russ came out a few days later and took the final measurements. The windows were installed about five weeks later, and they are the same high quality as before. The installers did a great job and were finished in about 7 hours. They cleaned up the site and were very professional.

We decided not use this company. I didn't have any problem with the estimate. Brian, who gave us the estimate was very timely & did a good job getting us the information very quickly. We simply went with another company we already familiar with.

They arrived each day as promised and cleaned up prior to leaving each afternoon. Both Brian and Mark were courteous and kind and very professional. They are excellent craftsmen. Both were a pleasure to have in our home and we couldn't have asked for more. Our bathroom looks spectacular. The project took slightly longer than expected due to a wait for shower doors. Other than that, all was perfect. We would recommend New Transitions for anyone looking for a bath remodel.

I inherited a 1960's smallish ranch house after always living in rented apartments. The house has never been updated structurally since then except for my Pop's duct tape and scrap repairs...gosh love him! I'm pretty new to this and after some bad experiences I joined Angie's List specifically to find someone for some much needed kitchen renovations. After reading reviews and ratings I decided to give New Transitions a call. Like all of you, I couldn't be happier! From the beginning Bryan was so patient and kind during my "indecisive" process, helping the whole way through. Both Bryan and Mark were always polite, attentive and really quite charming. I live alone and had no problem from day one leaving them alone with a key while I went to work. I have no doubt they didn't work the whole day through. Bryan and Mark found some structural issues within the sub-flooring of part of my kitchen ( Dad! : ) ) I honestly thought the floor felt kind of squishy. They tore the total subfloor out and replaced it the proper way at a very fair price considering it cost them an extra days labor and more materials. They did extra little jobs not connected to the kitchen which save me soooo much time and hassel...which means a lot! I could go on and on but will just say I'm a huge fan of New Transitions! They made it easy for me, left the place unbelievable clean and organized... insanely ( in a good way) so....every day! I now feel safe and comfortable in my new kitchen!! Thanks guys!!!

Bryan was great as usual! It was a small job, but he came out and did a great job. It only took a few hours and the moulding turned out much better than expected. This is the second time we have used New Transitions and I would recommend them without hesitation.

;From the get go, Bryan and Mark were excellent to work with. Their work ethic and attitude were always positive and they adjusted very well to small changes we made. They and their associated subcontractors were prompt, efficient and friendly. Bryan also went to the extra effort to contact us frequently either in person or by phone to keep us updated on the progress. Each day they appeared and went immediately to work having the supplied and tools needed for the task. They were also, kind of amazingly, able to contain the debris and dust such a project generates. They were also always personable and very willing to stop and explain or answer any questions ( which were few ) about the project. The finished product is exactly what we had pictured and, in fact, Bryan made suggestions which improved our vision. Any future project of this nature we might attempt, these will be our go to guys.

They did a good job. They were friendly, the installer was very conscientious. The installer noticed there was a little bit of a problem on the lock on the back door and was hard to close. They had to order a piece from Belgium and did not want to build the balance until that piece was received. I would not use any other window company.

I cannot say enough good things about dealing with Bryan and Mark at New Transitions. We only found them due to Angie's List and are grateful we did. Bryan was prompt in appearing for the estimate and "got it" as to what we trying to accomplish. His prices were reasonable and there were no hidden costs in the estimate (which turned out to be what it really cost). He told us he could start a few weeks later which he did. He and Mark were prompt, efficient, and completed the work in a reasonable amount of time. They kept dust from going outside the work area and cleaned the work area completely at the end of each day. Never a mess left behind. If we had questions, Bryan was always cheerful and helpful. If we didn't understand something he explained it. If we made last minute changes just before he worked on an area, he never complained about it and just made the changes. We were planning to just do the master bathroom but as they were finishing we decided to just go ahead and do the second as we knew we would be having Bryan do it anyway since we were so happy.

They were quick and efficient. They did really great work.

We were happy with Bryan and his team from the beginning. They were always professional and courteous. Bryan was able to meet for our initial consultation on short notice. We received an estimate within a week or so. Any adjustments we wanted, he was able to provide suggestions for and add. Both members of his team also were professional. They cleaned up well at the end of each day. At the end of the process, we had a couple things we wanted fixed regarding the painting and the grout/caulking, and they came back to make sure everything was fixed satisfactorily. Their prices were higher than some of our other estimates, but were what one would expect to pay for this type of work. We would recommend using him and would have him do work for us in the future.

The installer was very polite, he cleaned up everything, was prompt and did hid job well. I am quite satisfied with the salesman, the installer, and especially the windows them selves.

First I'd like to mention I used to work in construction so I have a sharper eye to detail than the average customer. This time I did not want to do a total bathroom remake myself. Bryan and Mark did a great job and I couldn't ask for a better job or experience overall. Completely trustworthy as I was at work and had them let themselves in everyday. Bryan is great, very friendly and when we first went over the materials he offered I was already in agreement with what he had to offer as I have some brands I don't like from previous personal experience. I had a good idea on what the cost would be and when I received the bid it was below what I planned on spending. Bryan was great at staying in contact after the bid was accepted as the proposed start date approached. He uses quality materials and it was only a matter of me choosing colors. Bryan was even kind enough to hang a new 6 panel door I already had but never got around to installing on the bathroom. As the job was wrapping up Bryan was not happy with how one of the ceramic floor tiles was cut next to the door so he replaced it. This was before I even noticed it. Work went quickly, there was no mess at all for me to deal with after each days work. After they completed the job I took a good look at the completed job and I can say that I could find absolutely nothing wrong. Everything was done properly with no flaws to be found anywhere. I highly recommend New Transitions and will definitely be using them in the future. Thank you Bryan and Mark and Angie's List.

See above, no need to repeat as the complete project was a success. Best of all it only took five days to complete. What I did forget to mention is that at the end of each day the work area was cleaned up and put away as though they were never there.

I've delayed putting in this report to see if anything "went wrong" because, I thought, "Surely this isn't as perfect as it seems in this 'brand new' stage." It is. It is perfect. Everything about the experience, from the moment I called Brian Ousley and said, "Will you give me a bid to redo my kitchen," to the moment I paid the last third of the invoice upon completion, the experience has been perfect. I can't imagine using anyone else. They are always responsive. I never waited more than 24 hours for a call-back (usually it was 1 or 2 at most.) When one of them (Brian Ousley does the sales and consulting; Mark Fannin Sr and Mark Jr. do most of the actual remodeling work) says he'll do something, he does it. And they do it exactly when they say and they don't stop until it's done. In other words, they are professional and reliable. They show up on time, work and go home at the end of the day leaving a spotless work site. They'll never leave you for days for some other job. They said they'd be done in three weeks and we were back in business with a working kitchen in three weeks. They schedule things as if scheduling were an art. Time for the cabinets? They arrive. Time for the tile? It's here. They even worked directly with our appliance supplier (Slyman Brothers) on delivery logistics so I didn't have to. Perfect. While they are working, they'll make every possible effort to help make the construction period as painless as possible. You need your old microwave set up in the basement? No problem. Leave the frig in the kitchen until the new one comes in? No problem. Seal the work area so minimal dust and dirt get into the house? No problem. Can we put that fixture here instead of there as originally planned? No problem. As soon as possible, they installed a temporary sink and faucet in the kitchen and hooked up water. Perfect. And, finally, the finished kitchen is perfect. Not merely really good, or excellent, or even just beautiful. When they were finished, it was perfect. They caught flaws I didn't notice (but might have eventually) and fixed them without me asking. And when I asked for a fix for something small that was bothering me, Bryan was out next day to do it. They are not the cheapest; nor are they the most expensive. And they do not paint. But, this is the 4th time I've used them for remodeling and I couldn't possibly be more pleased. Perfect. What more can I say? May 22, 2012: Update: Almost a year and a half later and I love love love everything about my kitchen. It's still perfect and it's still beautiful and, best of all, cooking and cleaning up in this kitchen are a joy. My sister, who is a designer/manufacturer's rep for commercial kitchens was impressed with the work and the layout. Family and friends who see it for the first time are blown away. But most of all, the DH and I love it and Bryan and the two Marks of New Transitions get most of the credit.

Right from the beginning, Brian was honest with us regarding the work he did and did not do and was very accomodating with changes that we wanted after our initial meeting. They were very punctual and did the work in a very timely fashion with minimal disruption to our lives. We will eventually be doing bathroom work and New Transitions will be the first ones we call! Great work, much appreciated!