About us
Deal directly with owner, no gimmick pricing, no charge estimates, always courteous and prompt. EPA Lead Certified.
Business highlights
Family owned & operated
26 years of experience
Services we offer
Remodeling - kitchens & bathrooms, windows, doors, general, full design & installation, ceramic tile, marble, vanity tops, The Onyx Collection tub & shower walls, Cambria, Silestone & Caesarstone, quartz & granite countertops, Kemper semi custom & custom cabinetry. Alliance windows & doors, bays, bows. Moen, Kohler.
Services we don't offer
Painting
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 20
Assorted photos uploaded by New Transitions LLC
Reviews
5.0227 Reviews
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Filter reviews by service
Showing 76-100 of 227 reviews
Steven W.
Aug 2013
Kitchen and Bath Remodeling, Windows + 5 more
We initially found New Transitions on Angie's List. We ask 3 vendors (all honors) including New Transitions for bids; New Transitions was in the middle on price (the highest bid was considerably higher than the other two). We picked New Transitions because they were prompt, professional and explained in detail (and in a way a non-technical person could clearly understand) ... all aspects of the project, bid and plans. All work was completed in an impeccable fashion. Their attention to detail was second to none. They were careful to lay down cloths to protect floors, etc. and constantly kept things vacuumed and clean during the project with a full clean up upon completion. We never knew they had been here. We would highly recommend New Transitions and in fact ...after the first phase we had the opportunity to recommend New Transitions to a colleague of mine who retained New Transitions for a full kitchen remodel and new floors. They were equally pleased with the results and experience. We will absolutely retain New Transitions for any projects that fit within their scope of services. A stellar experience all the way around.
Bonnie H.
Aug 2013
Kitchen and Bath Remodeling
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Gretchen H.
Jun 2013
Kitchen and Bath Remodeling, Windows + 5 more
We simply could not be more pleased with the results. No really, we are THRILLED with our new bathroom! From my very first contact with Bryan until the last speck of dust was cleaned up after they finished the job, I was blown away by the degree of professionalism and the enthusiasm (this is so rare!) with which he and Mark tackled the entire process. This was a big job, a total transformation, and I can not imagine how it could have gone more smoothly or been easier to live through. Bryan handled all the initial contacts, design, planning, etc and was exceedingly pleasant throughout. He was always easy to contact and always eager to address my questions or concerns. He and Mark obviously have this down and are quite a team, working together like a well-oiled machine throughout. They were punctual, they let themselves in, were absolutely meticulous about containing all their supplies and protecting the surrounding spaces, and at the end of the day they cleaned up so well that you would never know they had been there except for the progress in the bathroom. Mark went way above the call of duty several times as he was so kind to let my dog out when I was away all day and couldn't get home. We appreciated that we were their absolute priority for whole time - they worked efficiently everyday and got an amazing amount of work done in a relatively short time. These are just super guys, totally professional, knowledgeable, reliable......they are definitely our "go-to" guys for all our remodeling needs in the future!
ANNE B.
Jun 2013
Kitchen and Bath Remodeling, General Remodeling
Here's what you have to understand about New Transitions - they are absolutely consummate professionals and take enormous pride in their work. And my little piece of trim is just one more indicator.
I called Bryan on Monday morning, June 3rd and described the problem. I told him I knew it was just a little thing, but didn't want anyone else mucking about in my beautiful kitchen so asked if he'd fix it for us. His answer, as always, was, "Yes." Understand, he did not ask HOW it came loose or if it was our fault or his fault or the grandkids' fault. He just said, "Yes," and said he'd call me as soon as he could to set up a chance to come over one morning and take care of it.
I didn't want anyone else to do it, so I didn't ask for a cost estimate - I knew he or Mark would do it right and the price would be fair and I wanted it done right!
He called one week later and asked if he could come by between 8 and 8:30 this morning (Wed.) We agreed and, typically, he was knocking on the door a little past 8. My "little-bitty" repair took him about 45 minutes and, of course, it looks perfect.
And when we asked how much we owed him, the answer was, " Nothing. We always want to take care of any issues with any of our projects." Mind you, he never did ask us how it came loose.
I urge anyone considering a remodeling job to talk to New Transitions before you decide.
I called Bryan on Monday morning, June 3rd and described the problem. I told him I knew it was just a little thing, but didn't want anyone else mucking about in my beautiful kitchen so asked if he'd fix it for us. His answer, as always, was, "Yes." Understand, he did not ask HOW it came loose or if it was our fault or his fault or the grandkids' fault. He just said, "Yes," and said he'd call me as soon as he could to set up a chance to come over one morning and take care of it.
I didn't want anyone else to do it, so I didn't ask for a cost estimate - I knew he or Mark would do it right and the price would be fair and I wanted it done right!
He called one week later and asked if he could come by between 8 and 8:30 this morning (Wed.) We agreed and, typically, he was knocking on the door a little past 8. My "little-bitty" repair took him about 45 minutes and, of course, it looks perfect.
And when we asked how much we owed him, the answer was, " Nothing. We always want to take care of any issues with any of our projects." Mind you, he never did ask us how it came loose.
I urge anyone considering a remodeling job to talk to New Transitions before you decide.
Kenny R.
Jun 2013
Windows
He was nice and professional but the fact that he never got back to me with a bid left a bit of a sour taste in my mouth.
Response from New Transitions LLC
"I emailed the proposal to [member name removed] on 5/23/2013 before I left my office that morning. I have the proposal docimented as i always do when i email anything. I do not understand whyb [member name removed] did not receive and why the unbelievable rating with out at least a phone call. We did everything as requested by this member by showing up on time for the initial appointment at his home to emailing the proposal promptly after. I wil be contacting [member name removed] today to see what whent wrong and do apologize if he did not receive. Sincerely, Bryan Ousley"
William G.
May 2013
Kitchen and Bath Remodeling, Windows + 3 more
Very happy with the results and the contractors' professionalism and craftsmanship!
Ann H.
Dec 2012
Windows
They came and gave an estimate quicklt, which was adhered to, except we added another window at the last minute. They came one day and replaced most windows and came back the next and did the finish work. I was nervous because it looked rough after day one but after day day we were so pleased. The attention to detail was great, and the workmanship was very nice. The installers were not very communicative but they did great work.
Bernadine A.
Nov 2012
Windows
They give a very good product. They give a senior citizen discount. I'm very happy with the windows. The job they did was terrific. It was neatly done.
Joy R.
Oct 2012
Doors
It went great. Am very pleased.
John S.
Oct 2012
Kitchen and Bath Remodeling
The company never returned my phone call for an estimate.
Response from New Transitions LLC
"I remember the Customer..He left a message on our answering machine but failed to leave a return phone number.?. I tried to call back several caller ID numbers but had no success. I am very sorry if and when he tried to call us again we did not respond. I had his name on a lead form for over a month sitting on top of my desk hoping to receive an opprotunity to speak with him. I am very sorry the Customer felt a F grade was suitable and not giving us a chance to at least speak to one another. We would be more than happy to review his projects if they still have not been completed. Thank you. Bryan Ousley"
Sheryl M.
Oct 2012
Windows
They were very professional. They had good prices. They didn't leave a mess, The installation was good. And they delivered on time.
BRIAN B.
Sep 2012
Kitchen and Bath Remodeling, General Remodeling + 2 more
Bryan and Mark were always prompt and courteous. They kept the clutter and dust confined to the bathrooms. The work was mostly completed (not including the shower door) within a week. I was amazed that they could totally redo both the master bathroom shower AND the hall bathroom tub and surround in such a short time. The shower door arrived the following week and was installed in a couple of hours. The work was done neatly with attention to detail, including perfectly matching a decorative stripe on the walls at the corner seams and using matching silicone sealant for the different colored portions of the wall. I can't say enough good things about New Transitions. From the prompt estimate to the fast completion, they are top notch!
Lindy H.
Sep 2012
Windows
I did not use them.
Jacques L.
Aug 2012
Windows
Working with this company was easy--easy to reach, easy to order, showed up as scheduled and was very knowledgable.
Susan S.
Jul 2012
Kitchen and Bath Remodeling, Windows + 7 more
We decided not to use New Transitions for the following reasons:
1) There were some awkward moments during our initial meeting (I simply asked the representative, Bryan, if installing crown molding in an additional room along with the above mentioned projects now would give us a better deal than doing it as a single project in the future. Bryan said he does not give deals as he has lots of clients and he does not wait for phones to ring. Good for him, but I thought his response did not make business sense because doing it now would save him additional trip to my house and possibly he could get a slight discount on the price/sqf of the crown molding when he purchases more of it.)
2) During our initial meeting, I asked Bryan to send us an itemized bid with as much detail as possible so that I can compare it to the bids from other contractors. I followed up with him one week after our meeting. He informed me that he only works on bids during the evenings and it will take two weeks to prepare our bids. Bryan eventually sent me the bid and it contained no details at all. The bid simply lists the name of the projects and the cost to perform it. Just to give you an example, our kitchen remodel includes moving the cabinetry around to accomodate new appliances; replacing the kitchen island with a new one and bring a gas line to the island for the new cook top and installing vent above the cooktop as well as installing new countertops throughout the kitchen. Instead of providing us with the price of each, he simply gave us a number for the whole project and that price did not even include the cost of countertops, which is a major cost for the kitchen project. I sent him an e-mail to get more details and an itemized bid, but have not heard from him yet and I really do not have time to wait anymore as it already has been three weeks since our initial meeting.
3) New Transitions estimate is almost twice as much as of those of other companies'. As I have not received any details, I do not know if they have a good justification for their relatively high prices. All I know is the other companies, all of them are BBB accredited and Angie's List Super Service Award winners for multiple years, gave me very detailed and competitve bids so we decided to hire one of those companies for our projects.
1) There were some awkward moments during our initial meeting (I simply asked the representative, Bryan, if installing crown molding in an additional room along with the above mentioned projects now would give us a better deal than doing it as a single project in the future. Bryan said he does not give deals as he has lots of clients and he does not wait for phones to ring. Good for him, but I thought his response did not make business sense because doing it now would save him additional trip to my house and possibly he could get a slight discount on the price/sqf of the crown molding when he purchases more of it.)
2) During our initial meeting, I asked Bryan to send us an itemized bid with as much detail as possible so that I can compare it to the bids from other contractors. I followed up with him one week after our meeting. He informed me that he only works on bids during the evenings and it will take two weeks to prepare our bids. Bryan eventually sent me the bid and it contained no details at all. The bid simply lists the name of the projects and the cost to perform it. Just to give you an example, our kitchen remodel includes moving the cabinetry around to accomodate new appliances; replacing the kitchen island with a new one and bring a gas line to the island for the new cook top and installing vent above the cooktop as well as installing new countertops throughout the kitchen. Instead of providing us with the price of each, he simply gave us a number for the whole project and that price did not even include the cost of countertops, which is a major cost for the kitchen project. I sent him an e-mail to get more details and an itemized bid, but have not heard from him yet and I really do not have time to wait anymore as it already has been three weeks since our initial meeting.
3) New Transitions estimate is almost twice as much as of those of other companies'. As I have not received any details, I do not know if they have a good justification for their relatively high prices. All I know is the other companies, all of them are BBB accredited and Angie's List Super Service Award winners for multiple years, gave me very detailed and competitve bids so we decided to hire one of those companies for our projects.
Response from New Transitions LLC
"Its a shame when someone gives a report such as this. The customer provided a list of potentially 8 plus seperate projects. The itemized list given to us by the customer was priced assuming no specific styles and/or brand names. We were asked to give and estimate upon our initial meeting. I don't know how to itemize any further without having specific brands This being said, we estimate on averages until a specific style/brand is chosen. I explained that is how the estimate would be done until those variables were chosen. In regards to the granite for the counter tops there are literally hundreds of colors all having there own seperate price... I explained at the initial meeteing I could not give a price until a color would be given. The statement about waiting for phone to ring I do not understand??!! I was actually asked that if they were to add additional crown would I give them a "deal". we price every job on square foot, lineal foot and product cost, I tried to convey that we don't make "deals" as we feel it is fair to only price each project as previously stated.I feel it is very unffair a customer to give such a report after only meeting for one hour and try to judge us and miss quote what I had said. As it states hopefully more weight is given to customers who actually use us versus a customer who only spent one hour with us for a preliminary multple bid proposal. I wish them good luck on there contractor choice. Sincerely, Bryan Ousley"
SYED R.
Jul 2012
Kitchen and Bath Remodeling, General Remodeling
Initially we were quite satisfied but later regreted hiring them.
Response from New Transitions LLC
"Unfortunately we have never heard from Member in regards to his dissatisfaction to our work. We removed a peninsula of ceiling cabinets and pieces of drywall were inserted (as anyone would do) but have no idea as to why they would show through after painting.. In regards to the faucet, when a pull out spray faucet is installed and it comes with a hose weight and slides effortlessly without the weight we opt to not use because the fact that the weight actually causes (in some cases) more leaking and tangling problems with the plumbing below when hitting it while retractin in and out. In fairness to us we never have been contacted by him to address any issues to date. We would have gladly addressed any and all problems as we have with any of our clients. It saddens me that we did not get a chance to speak to him and make any and all corrections. Sincerely, Bryan Ousley"
JOY F.
Jul 2012
Handyman Services
I have used him for several other projects and I would recommend him to anyone. The window above the bathrtub seems to be a problem for anyone who has one. He replaced the seal for this and used marble that matched my bathroom perfectly. He is a a designer as well, so he has great attention to detail.
Steve B.
Jul 2012
Kitchen and Bath Remodeling, Countertops and Backsplashes
Price was OK but well worth it given their performance.
Roger P.
Jul 2012
Windows, Insulation
I had used New Transitions twice before on another investment property and was very pleased with their work and the quality of the product. When I purchased a second property in So. St. Louis County, I naturally called upon them again. Bryan Ousley came out, took measurements and recommended the windows he thought appropriate. Russ came out a few days later and took the final measurements. The windows were installed about five weeks later, and they are the same high quality as before. The installers did a great job and were finished in about 7 hours. They cleaned up the site and were very professional.
DEBRA H.
Jun 2012
Kitchen and Bath Remodeling, Woodworking
We decided not use this company. I didn't have any problem with the estimate. Brian, who gave us the estimate was very timely & did a good job getting us the information very quickly. We simply went with another company we already familiar with.
Paul C.
May 2012
Kitchen and Bath Remodeling, Ceramic Tile Service + 2 more
They arrived each day as promised and cleaned up prior to leaving each afternoon. Both Brian and Mark were courteous and kind and very professional. They are excellent craftsmen. Both were a pleasure to have in our home and we couldn't have asked for more. Our bathroom looks spectacular. The project took slightly longer than expected due to a wait for shower doors. Other than that, all was perfect. We would recommend New Transitions for anyone looking for a bath remodel.
Sandra M.
May 2012
Kitchen and Bath Remodeling, General Remodeling + 8 more
I inherited a 1960's smallish ranch house after always living in rented apartments. The house has never been updated structurally since then except for my Pop's duct tape and scrap repairs...gosh love him! I'm pretty new to this and after some bad experiences I joined Angie's List specifically to find someone for some much needed kitchen renovations. After reading reviews and ratings I decided to give New Transitions a call. Like all of you, I couldn't be happier!
From the beginning Bryan was so patient and kind during my "indecisive" process, helping the whole way through. Both Bryan and Mark were always polite, attentive and really quite charming. I live alone and had no problem from day one leaving them alone with a key while I went to work. I have no doubt they didn't work the whole day through.
Bryan and Mark found some structural issues within the sub-flooring of part of my kitchen ( Dad! : ) ) I honestly thought the floor felt kind of squishy. They tore the total subfloor out and replaced it the proper way at a very fair price considering it cost them an extra days labor and more materials. They did extra little jobs not connected to the kitchen which save me soooo much time and hassel...which means a lot!
I could go on and on but will just say I'm a huge fan of New Transitions! They made it easy for me, left the place unbelievable clean and organized... insanely ( in a good way) so....every day! I now feel safe and comfortable in my new kitchen!! Thanks guys!!!
From the beginning Bryan was so patient and kind during my "indecisive" process, helping the whole way through. Both Bryan and Mark were always polite, attentive and really quite charming. I live alone and had no problem from day one leaving them alone with a key while I went to work. I have no doubt they didn't work the whole day through.
Bryan and Mark found some structural issues within the sub-flooring of part of my kitchen ( Dad! : ) ) I honestly thought the floor felt kind of squishy. They tore the total subfloor out and replaced it the proper way at a very fair price considering it cost them an extra days labor and more materials. They did extra little jobs not connected to the kitchen which save me soooo much time and hassel...which means a lot!
I could go on and on but will just say I'm a huge fan of New Transitions! They made it easy for me, left the place unbelievable clean and organized... insanely ( in a good way) so....every day! I now feel safe and comfortable in my new kitchen!! Thanks guys!!!
KIRKE C.
Feb 2012
Windows, General Remodeling
Bryan was great as usual! It was a small job, but he came out and did a great job. It only took a few hours and the moulding turned out much better than expected. This is the second time we have used New Transitions and I would recommend them without hesitation.
Keith V.
Feb 2012
Kitchen and Bath Remodeling, Windows + 2 more
;From the get go, Bryan and Mark were excellent to work with. Their work ethic and attitude were always positive and they adjusted very well to small changes we made. They and their associated subcontractors were prompt, efficient and friendly. Bryan also went to the extra effort to contact us frequently either in person or by phone to keep us updated on the progress.
Each day they appeared and went immediately to work having the supplied and tools needed for the task. They were also, kind of amazingly, able to contain the debris and dust such a project generates.
They were also always personable and very willing to stop and explain or answer any questions ( which were few ) about the project.
The finished product is exactly what we had pictured and, in fact, Bryan made suggestions which improved our vision.
Any future project of this nature we might attempt, these will be our go to guys.
Each day they appeared and went immediately to work having the supplied and tools needed for the task. They were also, kind of amazingly, able to contain the debris and dust such a project generates.
They were also always personable and very willing to stop and explain or answer any questions ( which were few ) about the project.
The finished product is exactly what we had pictured and, in fact, Bryan made suggestions which improved our vision.
Any future project of this nature we might attempt, these will be our go to guys.
LEE P.
Feb 2012
Windows
They did a good job. They were friendly, the installer was very conscientious. The installer noticed there was a little bit of a problem on the lock on the back door and was hard to close. They had to order a piece from Belgium and did not want to build the balance until that piece was received. I would not use any other window company.
Licensing
Insured
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FAQ
New Transitions LLC is currently rated 5.0 overall out of 5.
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
Saturday: Closed
Sunday: Closed
New Transitions LLC accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, New Transitions LLC offers free project estimates.
Yes, New Transitions LLC offers eco-friendly accreditations.
Yes, New Transitions LLC offers a 5% senior discount.
No, New Transitions LLC does not offer emergency services.
Yes, New Transitions LLC offers warranties.
New Transitions LLC offers the following services: Remodeling - kitchens & bathrooms, windows, doors, general, full design & installation, ceramic tile, marble, vanity tops, The Onyx Collection tub & shower walls, Cambria, Silestone & Caesarstone, quartz & granite countertops, Kemper semi custom & custom cabinetry. Alliance windows & doors, bays, bows. Moen, Kohler.
Painting