HACKMANNS LUMBER CO

Hackman took my order. Hackman said they filled my order. It was incorrect. Hackman lied about my order being filled. Hackman failed to order the right parts. This process has just repeated over and over for 9 month.

there stuff....been in business since 1948. A old fashion hardware and lumber company. They operate like years ago....Honest...and ...no silly games or up selling games.

Our garbage disposer was leaking and we went online to research a replacement. The Insinkerator that failed had only been installed about 4 years earlier and it turned out that Waste King was rated much higher. We found it online at Hackmanns and called about it. We were disappointed to learn that they were not stocked but could be ordered. As we were not able to use the kitchen sink we thought we would have to settle for a lesser quality machine in stock. Mark at the service desk did a little inquiring and suggested that if we were able to order it before 4pm it would arrive with the store's next delivery. We rushed over and placer the order. Mark was extremely helpful and had he just advised us that it would take a week or more if we placed the order online, we would have had to purchase a less desirable disposer. We are so grateful that he took the initiative to find a solution. It came in with the store order 2 days later. We are so happy that Hackmanns has such a resourceful and helpful person at their service counter.

The gentleman who performed the work did a great job. He was very knowledgeable, and was willing to answer my questions thoroughly. Also, their bid was the best we received. Other providers were going to charge over $1000.00. Overall, I found this company to be very flexible and accommodating.

They helped me out in everything that I needed. The owner walked me through the store to help me choose the right stuff that I needed and if he did not have it, he ordered it from another store. He was very honest and straight forward.

Service help during door selection was very good. Price was less than another hardware store for a comparable door or a different hardware store for the same exact door. A third hardware store even recommended installing some solid vinyl boards where framing met the brick on sides and furnished it at no charge. Outside looks perfect. Metal wrap on frame where storm door closers screw in wasn't a perfect fit but was good enough. Considering the price, I think I got a great deal.

It went well. I am happy with the door. The installer (BoShears Construction)measured and then delivered and installed door. He recommended some vinyl trim boards to fill gaps (since new door was slightly less wide as expected, and got the boards at no additional charge. He wrapped the exposed wood with white metal trim coil. The work was good, especially considering the door and installation price was less than at Home Depot or Lowe's. The trim coil install was not perfect on the inside of door, but very acceptable.

Wynn was patient and pleasant and researched multiple units for me. He didn't think the one I wanted would fit with the firebox dimensions I provided so I did select a backup unit. In all he probably researched 4 or 5 units for me. Hackmanns sent someone out to verify the dimensions of my firebox to ensure my dimensions were accurate and no further adapters were needed for the installation. I was very pleased to find the one I wanted most would just fit. The young man who installed it was polite, quiet and efficient. He removed his shoes before entering to ensure he did not track anything on to the carpet. He also took time after the installation to not only show me how to work it but to tell me the most common service calls he receives and how I can prevent having him come out for those items. The installation took under 1 hour. Although the full process was time consuming (taking 2-3 weeks) it was my fault because I kept changing my logsets. The overall experience was wonderful.