Finishing Touch Landscape Co LLC

They provided me with HOPE.. They seem and I still believe they are Dependable Contractors who know what they are doing. However, when i have to follow up with a contractor more the once only shows me they are suffering going pains. I can understand larger jobs have higher priority. Just call and inform the customer " I know we said 3 to four weeks however...." I am just up set the sprinker, and landscaping was all on hold until the patio was put in. I asked to rescind the contract and they were kind and done so. In short.. i feel they are good contractors just get a starting date.. This was a lost for both I wish them luck

Tom and his team did a fantastic job. They showed up when he said they would, and they worked hard until the job was done; there was no wasted time. I had to wait for quite some time for his team to do the work, but it was worth the wait. They did a professional job, and the front of our house looks beautiful! Tom is a perfectionist, his standards are very high, and he wants everything to be just right. He is definitely someone I trust, and I feel comfortable hiring him to do a job; because I know it will be done right.

No return call for estimate. I had to call him a second time. He did come out and said he would have an estimate in 7-10 days. That was 2-3 weeks ago. Don't bother. Edit to posting on 6/3/13: Tom called on 6/4/13 to tell me he had emailed his proposal but he did not have the correct email address. Advised him that in fairness, I would edit my review to reflect this. I do appreciate him taking the time to call.

We planned the steps I'll need in the fall and next spring to getting my yard to rights with his help. Everything else, all the smaller projects I can work on now with knowledge he gave me for free! Took his time, a buisinessman and gentleman.

Tom showed up as scheduled to bid on our projects. This was on April 23, 6:30 pm. Today is May 23, and I have not heard from him since.

Tom Watson, owner, did come out on 4/29 look at the space and committed to getting back to us with a bid. After a week and a half, we called to get a status. He informed us that he had not had time to work on it but he would do it over the weekend and get back to us. After several more weeks with not hearing from them, we called him again and he again told us that he hadn't had time to work on it. During this whole time they never contacted us to let us know that they were "too busy" to get to us. We had other bids done and were holding off on making a decision until were got their bid. A little communication from them could have gone a long way and prevented us from delaying our project by several weeks. Obviously we want be using them for our patio project.

No work has been performed to date. No bid has been received. Ms. Watson was at my home over a month ago and stated I would receive a bid in about a week. No follow up to let me know anything. Poor customer service. I read all the wonderful comments about this provider prior to calling. Very dissappointed

Tom came by and advised what we could do to correct drainage issues and improper grating in the yard. He also advised on our back patio as his brother (Hungry Carpenter- awesome too) would be building our deck. He had creative but very practical ideas. He has great vision and communicates it well. He's a down to earth, honest guy. We loved talking to him, we loved the ideas. We walked through the front and back yards and he gave us lots of pointers on our lawn and existing plants. This was just yesterday so we are still waiting on the quote. I am hoping it is as reasonable as the deck quote his brother gave us was. We are looking forward to working with him and having a beautiful and functional yard!

I thought it went very well. He has a real design flair

Great communication, top flight workmanship, I recommend strongly

Great experience. Tom promptly sent me an email and set up appointment for getting an estimate. I accepted and he scheduled the work for approximately three weeks later. E-mailed me that he would be here on Wednesday but then showed up on Monday. Did all the tear out work on Monday and finished the job on Tuesday. When he e-mailed me that the work would be started he had no problem when I asked if more could be added. Great looking work. My girlfriend is always sceptical about stuff but she was very pleased with the work also.

Tom is great. He is so postive you WANT him to do the work. He was prompt in coming out to give bids on planting a dogwood tree and diverting the output of a sump pump by adding a good length of underground pipe to flow water to an inconspicuouspop up valve. He took away our sogginess around the front porch and side of house (my neighbor must be pleased also). The tree is lovely and budding now. Tom is quite professional and knows his business on the horticultural and the hardscaping side. I plan on using him again to help me landscape the back of the house. His very pleasant and efficient crew are wonderful

See above box. Waiting to receive invoice.

I would potentially use this company in the future. We received another bid that met our needs a little better.

This is the second time I have used Finishing Touch landscaping, and both times it has been a pleasant experience. The job went well and we are pleased with the results.

ISSUES: 1) Tom did not apply for any of the necessary permits. 4 hours into ripping a hole into my front yard with a bulldozer, the town inspector shut the project down. I had to basically take a day off of work to deal with it. Permits are the contractors job. This delayed the project 2-3 days while I was constantly on the phone with the city. It was not just the dumpster permit, it was zoning permits as well. One call to city hall by Tom before the project would have prevented the large bright orange stop work order on our lawn. 2) I am left with a VERY DANGEROUS SET OF STEPS THAT DON'T WORK! I hired Tom to build a set of steps on the side of my driveway. He constructed the steps in a way that the steps (made of stone) are always popping out of place, such that if someone is coming down the stairs, the stone pops and the person is in danger of falling down the stone steps. First he denied that anything was wrong --- "that's how I build them all the time, I don't know why they are loose, they shouldn't be". Well they are loose and its irrelevant that Tom thinks that they shouldn't be. After hounding him for two weeks, he will show up, do a poor, quick and shoddy job fixing the steps, and they pop loose several days later. After 14 months of this, I am going to have to pay someone else $1000+ to fix Tom's shoddy work. 3) When placing the dumpster in my driveway, the dumpster was dropped incorrectly and put a huge crack/hole in my driveway that remains unrepaired. I would not hire Tom again and I would not recommend him to anyone else. There are enough professionals out there that will get the job done well and professionally. Try someone else.

We didn't get the work done, but plan to use this company for future landscaping needs.

We contacted Tom again after his excellent work on his previous gutter job for us. We had a basic design plan for the yard, but wanted a professional to help with advice and to do the work. Tom and his crew were excellent again! Our only complication was a very bitter winter, which killed about 20 of our 70 plants/shrubs. He will return this fall to replace these plants. We will use his company to also help us maintain the mulching.

Mr. Watson seemed to be a good contractor, and a nice guy. He and I were trying to come together on the cost of the landscaping. Even though his bid was higher than other bids we had received for the same work, I was looking forward to working with him because of the reviews I had read about his company on Angie's list. When we agreed on the cost and on the specific portion of the job that would be completed, he said he would do the work soon after Thanksgiving. I'm not sure what happened, but I never heard back from him.??????? I spoke with Mr. Watson and it appears there was some miscommunication. However, I don't feel comfortable giving a contractor 50% of the cost of the work when a date has not yet been scheduled. I am planning to meet with this contractor again, and hopefully we can go forward with the project. When the project is completed, I will update the rating for this company.

Tom and his crew did a great job rebuilding the retaining wall as it looks beautiful. They took great care in taking apart the blocks as they were able to reuse a majority of them. This was a difficult and time consuming task as the blocks were all glued together. They also took the time to ensure all of the glue was completely removed from the blocks prior to reuse. In addition, the level of detail they took cleaning up after the job was unbelievable. Before, during and after, Tom was very responsive to voicemails/emails and was professional and friendly throughout the whole process. The bottom line is that I couldn't have asked for a better experience. I would highly recommend Finishing Touch Landscape to anyone in need of a good, honest landscaping contractor. Thanks again Tom.

It all went extremely spectacularly well! Met with Tom on 4 or 5 occasions & set the job up.Got the bid promptly.Had changes on my part & Tom rolled with them.One of those meetings included the concrete representative.Through out all the meetings Tom was always on time & stayed in touch,making recommendations,explaining the process & keeping my needs in the forefront of the job.This job was complicated by having to dovetail it into the concrete pouring schedule.After delays that were in part mostly my doing I canceled the job with no hard feelings & Tom was an expert at diplomatically getting me back on track! The job is now finished in a professional manner & the end results exceeded my expectations!The crew cleaned up after each work day,protected the work area & left behind no trash. They groomed the entire work area with hay & seed,groomed the gravel apron with additional gravel & cleaned the driveway.Stacked all old material neatly & went above & beyond what he said he would do with all the details. Tom is an honest,intelligent,artisan who is passionate about his craft.He is tolerant of difficult customers such as myself. Thank You Tom & Crew! See pictures I have added-

We got the bid in July, and finally made the decision to do it September 13th. Tom broke the bidding down into 2 pieces as we asked. The retaining wall tear-out and replacement with the gutter rerouting was one bid and the 3 tiered beds were another. We decided to do both. He called the Friday before they showed up on December 12th and said they would be there on the 12th. They worked everyday from then on, until it was finished. The crew was polite, fairly quiet for a work crew and did not leave a mess each day. They did a very good job and we were pleased. After finishing the construction, they reseeded the lawn and put down straw on the slopes. They also power washed the dirt and mess off of the patio. It looks wonderful and we are excited to get some new plants put in. The huge, stone steps, which were Tom's idea look very professional. He also suggested rerouting the underground guttering, which we thought was a great idea. The only complaint we have, is that it took much longer for him to get to us than he had originally told us. I talked to him on September 13th and he said that he should be there in 3 weeks. October came and went. I emailed him and then talked to him in November and he said that there were problems with illness on the crew and other jobs that were before us, wanted more done than they had originally agreed upon. November came and went. When he gave us the bid he had told us he wouldn't cash our down-payment that we sent along with the signed contract until he was ready to come, or we would have been concerned about the delay. However, we had been thinking of doing this for over 10 years, so we obviously weren't in a big hurry. When he did call to let us know when they'd be there, they showed up right on time. Overall, the job looks great, we are pleased and would use Tom again. He's a very nice guy, also.

The workers were dropped off and Tom arrived and checked in with them. Initially, the 3 guys were hanging out and one of the 3 was working. They got into an argument and I reported them, since they were so slow and then yelling at each other was intolerable. I reported this behavior to Tom who was very responsive. He met with the head worker and things improved immediately. The project did take a couple of days longer than we were told it would, due to the slow pace in the beginning. The finished product was worth the trouble. It is beautiful and exceeded our expectations. My brother was here about a week later and he has a number of related businesses. He was very impressed with the quality of the work! In the end, we got a top notch job and the price was significantly lower than the competing bids. We HIGHLY RECOMMEND THEM.

The whole job when as smooth as silk. The end result was better than expected.

We had some initial confusion on the start date but once we got that worked out his team showed up and completed the projects promptly. They did a great job on both projects and we are looking forward to the spring to see the new results.