ARCO REFRIGERATION

The AC went out on one of the hottest days of the year. ARCO made sure they could fit us into their busy schedule. The technician was professional and courteous.

This particular weekend in May was the first very warm weekend we were having. I was gone during the day but when I came home that evening decided to turn on the AC. The fan was working but after some time I realized that the unit was not cooling my place. Since it was the weekend I decided to wait until Monday monrning to call for service. As soon as I knew that Arco's business hours had started, I called and explained the problem to them. I was told that a technician would be out that morning. The technician arrived sooner than I had anticipated and discovered the problem very quickly. It did not take him long to fix the problem. I have used Arco before for heating/cooling maintenance and I would call on them again. They are reliable and efficient and take care of the problem quickly.

After turning on my A/C Saturday evening for the first time this season, I realized shortly that it was not cooling. I had to wait until Monday morning to call Arco. I called around 8:15 a.m. and spoke with a service rep who said that she would call me back ASAP and would try to get someone out that day. At 9:00 a.m. I had not yet heard back from her but around 9:15 there was a know on my front door. It was the service guy from Arco. He said that he was in the neighborhood and had gottne the call and decided to check out the AC unit. It took him less than five minutes to find a wire that had been chewed on by some critter under my mobile home. Within about 15 minutes, the problem had been taken care of and I, once again, had working AC in my home. David is the name of the tech who came out. He is efficient and very professional.

They come our annually or bi-annually, and we had the same service technician year in and year out. One night they came out at 3am to service They did a great job for us, and we were very happy with them. They are professional without being snooty, which we appreciate.