Crestwood Flooring

Terrible. Did not match. Failed to show back up at assigned time to discuss the issue. Simply careless and not professional. Then proceeded to tell me to get over it *****. And that he was sure mom and Dad paid for it. He is wrong. Rick is a total *****!

Rick came and gave me an estimate to have my hardwood floors refinshed. I asked questions and he anwered them but he seemed in a hurry to leave. He indicated that some of my floors were in bad shape but he could try to see if the problems would sand out but it not we could have some of the wood replaced. We also talked about quarter round and that I wanted it to be stained to match my floors. He handed me the estimate and left . Upon looking over the estimate I noticed that he did not include the replacement wood and the quarter round. I called him to ask him about these things and he gave me a price of the stained quarter round and an estimate for board replacement. He said he remembered that we spoke about it but forgot to include it in the estimate. I indicated to him that I had one more floor refinisher to talk to but that Rick was the one I was leaning towards.Since he did not have any pictures to show me of his work I asked him if he had any references I could talk to. At that question he said he did not want the job, that anything he did would not make me happy. I asked him what was the problem and he kept saying that I should go elsewhere and when I was trying to talk to him to see what the problem was he hung up on me. I did not know asking for references was a crime... I thought it was the responsible thing to do. If you do good work why wouldn't you want to give references. Since I have never had floors refinished I know I had lots of questions but I really don't think I asked inaproppriate questions. When he came to my house and when I was on the phone with him he always seemed like he was in a hurry to leave and get off the phone. With every answer Rick gave me he said something to the effect that he would never try to rip off a customer. I have no idea why he kept saying that unless he thought my questions revolved around money which most of them did not...they were the about the process of wood refinishing. Very rude man. I am happy not to give him my money.