Dale's Roofing Inc

Never should you use this company. They charged over $180 to clean gutters and left my yard a mess! The worker was polite and helpful, but I paid l too much for how little they did. You would think a company that does roofs would know how to clean up guttters.

Very good, very helpful, great price and quality. Returned 3 times to fix unrelated leak in chimney, including chimney boot/flashing. (Come to find out from masonry contractor that chimney needs tapcon on cap and masonry repairs). Got platinum service warranty on roof, that includes both product and labor for defects and repair/replace.

We trust this company so we did not seek other bids. The rep climbed the roof, prepared two bids, one to reseal the areas where leaks were occurring and the other a complete re-roof. Since the roof was the original from 1995, we knew we needed to replace. They told us roughly when they would be able to do it and were right on with their estimate. A few days before, a truck brought the shingles and used a boom arm to place them high on the peaks. On the install day, five workers arrived early, stayed late, and completely tore off and re-shingled the entire roof. We found virtually no nails or other debris on the ground and none of our plants were damaged. None of the gutters were damaged that we can detect. About a week later, another employee arrived to add a few shingles on one peak where they had run out of materials. Then later, another employee arrived to inspect the roof. And finally we received an invoice for the exact amount of the contract we signed. Top notch, beginning to end.

We replaced our roof in October 2012 and it looks great and we have so much more insulation especially against outside noises. We developed a small roof leak in November of 2017 so I called Dales and even though our warranty expired in October 2017 they came out and replaced the cap at no charge.

I called Dale's roofing (they were listed as sun tunnel installers) to inspect the problem. It took about 2 weeks for them to come out to assess the problem and about another week to receive a report. I got a contract to repair the leaking area. After returning the contract it took about another week or so to get the job done. Three + weeks later the roof leaked again in the same area. I called Dale's roofing and then I was told that for another $80 they would add something. I asked why would there be another charge because they inspected the situation and said it would be fixed for $375 and now they wanted more after I paid the bill. I was then told that it would be fixed again at no charge, but they would email a report with pictures about a bigger problem. I never received an email (or pictures) but I did receive an estimate for an entire new roof. Dale's roofing did fix the roof and for now it hasn't leaked again.

I know they've got a real good reputation locally but they diagnosed the problem, did the service and it didn't work. The price was fair. I'm still getting water coming down the side of the house that should be going into the drain. I've called them up and they wanted to come at 8 o'clock in the morning. We're retired and we don't get up at 8 o'clock. I tried to set them up for a 1 o'clock but they didn't respond to that. Their punctuality for the repair they did and to come out for the estimate, they did well on that. Their diagnosis of the problem didn't resolve the issue. They gave me a 1 year warranty and I want them to come back but I don't want them to come back at 8 AM. This is the year with a lot of rainfall in our area, a 100 year rainfall event, and so everybody in that business has been overwhelmed. The repair work that was performed in response to diagnosis did not resolve issue. Communication was at least fair.

Phone was answered quickly, they scheduled someone to come out in a few days who looked around and didn't find any problems, but sealed around a vent and screws just in case. No charge.

Everything was completed in less than 3 days. The roofers were polite and respectful and as undisruptive as possible.

They did a great job! They cleaned up everything and left it as they found it.

Went well - clean-up was a little slow, but they got it done.

Dale's roofing was wonderful! I called for an estimate and their representative couldn't have been more helpful. He answered all my questions and was extremely informative. The job was completed in two days and the crew was equally professional. I had contacted other companies and their estimates were outrageous.. I would've went with Dale's roofing anyway because his people were so much nicer and courteous! I was so glad that I found this company and I would definitely recommend them or hire them again if needed.

Great work! Office staff, sales representative answered all my questions . They provided an itemized estimate for all work and did all work as promised. Excellent cleanup after work was finished

Had some roof work done six years ago and four years ago a small area started leaking. Tried to repair it several times myself and, at best, it seemed all I had done was put a band-aid on it. Reviewed several companies on Angie's List and Dale's Roofing was at the top with an A and over 70 reviews so gave them a call the 12th of September 2016. The next day Taylor came out in the morning, Tuesday, to give me a bid and said he would email me the bid that evening. No bid came, so waited a day. thinking he got sidetracked, still no bid Wednesday. I called him Thursday morning and he tried to argue with me saying he sent it, asked for my email again, and I gave it to him again, and like magic, within the next five minutes I had a bid in my mailbox! printed off the bid and reviewed it with my wife and my brother who is a contractor in Texas. Signed the bid offer and faxed it back to the office in Springfield Friday. I called the office in Springfield Tuesday the 20th since I had not gotten a confirmation from them on receiving the fax or whats steps were needed next to continue moving forward. Spoke with Brandy, who was very pleasant, she advised they did receive the fax and I was scheduled for the first week in October (thanks for letting me know this), I asked if there was a specific date so I could request off from work. There wasn't as of yet due to possible weather constraints which I understand. So I put in for a week's vacation off the first week of October. Received a voicemail, as i was away from my phone, Thursday evening, the 22nd, saying they wouldn't be able to make it out till the second or third week of October now, I was livid. Tried to call back but apparently close before five. Called back the next morning and Brandy reassured me it must have been a wrong number called because I was still scheduled correctly for the first week. Monday the October 3rd, a truck comes to delver shingles, no big deal because I was home, but there was no phone call or notice of this delivery. Tuesday the 4th, Sammy and another gentleman show up to do the work. They worked clean and they worked fast, were very polite and apologetic for the previous misfortunes with the company I'd been having as far as POOR communication lines go! I'd recommend Dale's Roofing to someone ONLY if they were to specifically request to have Sammy and his teammate sent out, because they are the only reason I'm giving the B rating I am today or else it would have been a D overall!

They did what they said they would do.

We got an estimate, and the job was scheduled about 3-4 weeks later because of the backlog and weather, but the crew was here when promised and roof looks good and doesn't leak anymore. I liked the idea that out of 5 quotes, Dale's was the only one that offered the synthetic underlayment, which seems to get good reviews. Our roof is very steep and has two dormers. Crew cleaned up nicely and someone from Dale's came out and inspected the job before it was invoiced. I feel confident that Dale's will stand behind a roof they install if problems arise like any reputable roofer should do.

We were provided an estimate for the work which included replacing the roofing tiles, flashing and sealing areas on the roof which were needed. The roofing tiles were replaced as agreed, however, the material which was used for the flashing appeared to be a sheet of vinyl siding which was placed on the rear and partially down the sides of the chimney. We were not happy with the look of the replacement flashing nor of its effectiveness based on placement. They were also to seal the areas of the roof which were in need of resurfacing on the nine year old roof. They chose to do this when the winds were gusting to 40 mph on the date of the repair. We immediately expressed our concerns about the appearance and effectiveness of flashing and questioned the application of the sealant on such a windy day. Two different managers came out to look at the job. The second manager referred us to the owner of the company. We met with Dale and after pointing out that the estimate had indicated our original flashing was to be reinstalled and they replaced it with inferior materials, he agreed to remove the new flashing and replace it with what we were expecting and to reseal the areas on the roof. The Fair ratings for quality and responsiveness are based on the initial job and the fact that it took multiple calls and three people looking at the roof before the matter was resolved.

Very professional and completed all work as promised

From start to finish they were very punctual and professional. Originally we had a metal roof in mind, but the person who came to give us our estimate warned us about some of the higher cost to buy and maintain a metal roof. They told us some of the roofing that they're own employees were going with. We felt very comfortable trusting their opinion. They could have easily let us buy the more expensive metal roofing and not said anything. Once we selected what shingles we wanted, they were quick to return and had the whole roof done within a day. They were very good about cleaning up after themselves.

was very professional and worked hard to remedy the problem.

The work was performed as bid. Honest and straightforward. The gentleman that did the repair was clean, friendly, and professional. I very much appreciate the care taken in removing the old roofing. Our yard is small with many ornamental plants. All debris was removed and the job site was clean at the end of the work.

Went Very Well..Had To Wait A Little For Them To Get To It But It Was Worth The Wait!.

They made a mess of my roof. They damaged the inside of my house. I called them for almost 6 years, and they refused to fix the damages that were caused by there work. It was leaking around the fire place. The water would run down my walls and behind my shower, decayed my bathroom floor. Causing me to have to replace my bathroom floor. Out in my garage you could see where the water leaked through and ran down the walls. Also caused a crack in my ceiling. They came out and fixed my roof, 5 years later, but would not agree to fix damages inside my home.

A representative met me at my house, checked the roof and provided a bid. He said they were running a week or two behind and I would be contacted soon. The next day, I signed and faxed the agreement. Three weeks later, I called to ensure they received my faxed agreement since I had not heard anything. The lady said yes and they would be contacting me a few days before the work would be completed. Four and a half weeks later I received a call that they would be doing the work on Friday. I got home Friday and no work had be done and no phone call to let me know the work date had changed. Two weeks later, we got home and the crew was completing the job. They said they called, but no call was received. The work was done and it looks fine from what I can tell. I would use them again because they have a good reputation; however, they need to communicate better with their customers.

First of all, I must commend Jessy Dawson, the roofer (he is a Master Roofer!). Jessy Dawson worked well into the very late evening on Day One, using a headlight to complete the job as rain was coming in that night. He returned the next morning in cold and damp conditions again to complete the job and install the ridge vents over 2 cathedral ceil roofs. Jessy is mission-oriented, like a soldier. He knows his duty and he does all he can to accomplish it. I saw that over the course of 2 days and complimented him on it. He kept working and never took breaks when they were deserved. He is a technical expert and I have asked for him-by-name for a additional repair. I no longer need to search Angie's for roofers... Jessy Dawson convinced me that Dale's is where I need to go... so long as Jessy Dawson is one of their roofers.....

The end result was wonderful, and we haven't had any problems. We have had wind and nothing has damaged it. They are very reliable, they do good work, and they clean up the mess. The previous roofer I had left roofing nails all over the yard, which is a hazard. These people cleaned it all. They are great.I thought the pricing was reasonable at the time. I got 3 bids and theirs was the best anyways. I recommended them to friends.