Job completed in one day. Gutters were cleaned. Good cleanup on yard.
Description of Work: Old shingles torn off and removed/recycled. Installed ice/water shield and paper. Installed Owen Corning Duration shingles and new vents and pipe flashings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,600
Julie T.
11/2010
1.0
roofing
+ -1 more
He seemed to be honest and kind when he was pitching the job to us but things immediately changed after we signed a contract. He wouldn't give me the price until he had been given a copy of my insurance paperwork, which he has still not returned. He installed the wrong color of shingle and I had to call him multiple times to get in touch with him. He completely changed things without showing me samples or explaining the differences. When I told him that he didn't install the "weather cap" on the chimney he told me would need to charge me another $100 when it only costs $10. After paying $5700 one would think that he would be willing to add that one but no. Then, they were pulling the ladder off the roof and they broke my window. They didn't clean up ANY of the glass and I have dogs and children so it was a danger. Of course when I got upset about that he lied, yet again, and said that he had offered but he had not. Considering it was cold outside I thought that he would replace it immediately but he didn't call or was not proactive about it at all. He said that he would have someone over there on Monday but we never heard anything back. I was literally losing money with my heat going out the window so I couldn't wait until Thursday. Then, he had the audacity to charge over to my house and yell at me about making my final payment.
Description of Work: They put on a whole new roof for us.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,700
Response from Signature Roofing & Remodeling
This is an example of the 1% of customers that cannot be pleased. Customer picked the color and then changed her mind the day of install. I told her it was no big deal that she could pick another color and I would return the other. She said no the original color she picked was fine. Not until a week later did she start complaining about the color, even though she was given multiple opportunities to change colors. The window was broken and I appologized for that and tried to clean it up, however her boyfriend said not to worry about it he would clean it up. I asked if I could board it up until I could have it repaired and was told not to worry cause there was a storm window that could be closed to keep out the mild fall elements. I had a glass company come out 3 times and the customer would not let them in the house or would not answer the door so repairs could be done. Finally I offered to pay her for the damaged window and she accepted my check to have repairs done herself. A month later I noticed new windows in the whole house, I'm sure paid for with the insurance settlement I negotiated with her insurance carrier. I informed her that I hadn't been paid for the weather cap and would gladly repair what I was paid for. This customer called me repeatidly to cuss me and call me a liar. I re-roofed 5 of her neighbors and one of her friends homes after her house was completed, and none of them canceled or complained. Her opinion dosn't carry much weight to those who know her.
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Service Categories
Roofing,
General Remodeling
FAQ
Signature Roofing & Remodeling is currently rated 3 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Signature Roofing & Remodeling accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa