Smart Foundation Systems, LLC

Done

Better value than others that gave estimates. Would use them again.

Very professional. They were easy to work with and showed up when they said they would.

The concrete crew was fabulous! Their work was second to NONE! They were professional and answered any questions I had. I would definitely recommend the concrete crew!

My 125 yr old house had a serious bow in the foundation wall. Frank came out, put together the solution and the estimate. Kendra Love, the project manager worked diligently with me to establish the start date to meet my needs. David was the crew lead. He reaffirmed what was to be done during the process. Overall; great communication, very professional results. I would not hesitate to recommend them. I would use them again.

Great communication. Great quality work. Friendly crews that asked my opinion on specific details and explained all parts of the process to me. I would use them for a project again.

Smart Foundation Solutions is a company I would hire again and again. David was courteous and friendly, listened to my concerns and then explained the solution. The crew showed up on time and did their work while I was at my job. They communicated with me throughout the process, sent pictures and left the wide falling sidewalk looking great with no tripping hazards!! If you are needing any kind of concrete work done, big or small Smart Foundation Solutions is the one!!

They were very professional and did an amazing job I would use them again and recommend them to everyone

From the listening ear and presenting a doable project as envisioned with a plan and estimate well within my budget, Matt Price represented Smart Foundations in the best unassuming positive way. From there, he passed on my request to Kendra, who confirmed and scheduled the project. Not only did she keep in touch with me as the start date was getting closer, she was very easy to reach by phone whenever I had a question or concern. Her response time is amazing. Joe's team worked really well together, seemed to enjoy working with each other, did an amazing clean job and communicated progress as well as showing what work was being done. The crew cleaned up everywhere, couldn't even tell there was cement, dirt, stone, metal, plastic, lining fabric and piping inside and outside during the construction. Maverick came an hour later to put in electrical. He surveyed the need and had it installed in a jiffy, also cleaning up the area. He left with a " I'm finished", & a "thank you ". I'm actually excited to see a first heavy rainstorm.

I had an interior drain tile system installed and the crew was on time and quick. They did a good job. Frank was great to work with. There was one small issue and it was corrected immediately, which I appreciate. Would recommend to anyone.

Great company with excellent communications & quality workâ ¦ Would give them a 6 Star rating- thanks for your work.

Excellent service from start to finish on basement waterproofing. Professional, responsive, high quality work. Great at explaining project and answering all questions.

They explained what needed to happen for my repairs laying out how they would approach them. I was informed every step of the way during the process by the foreman and office.

From their Website Our mission is to protect homes and businesses from terrible foundation repair companies that confuse customers, use scare tactics, use high pressure sales, have messy work, and use little to no communication. CEO Blake Prose¦ The ONLY part they did not demonstrate was high pressure sales. We hired Smart Foundation Systems to install two egress windows and grind/fill some cracks in the foundation walls. In order to warranty the work we were required to also have a sump pump installed for the wells to drain to and scare tactics about flooding were used for this. More on the sump pump later. They claimed they would handle permits related to the work and did not. It was no t until we verified with our county if a permit would be necessary for this work and forced a work stoppage that they began the process to pull a permit. I asked our countys permit department if they have EVER pulled a permit in Cass County MO and they said not under the Smart Foundation Systems name. We were told by the Smart Foundation Systems office that they normally pull permits AFTER the job is done and have done so for 20 years. Which is obviously not the right process. No one involved with the job read our work order. The crew showed up looking for where they were installing piers, no piers were ordered. They also only had one set of windows because the warehouse did not read our order and see that it was two windows. And as mentioned, no one even checked to see where our address was to know if permits were required for the egress work. They also tried to adjust the scope of work after the salesman put on work items that they apparently do not do. They are extremely disorganized. The crew was largely unsupported by the front office in training and equipment. For the sump pump, instead of installing a radon system compatibly sealed lid, and the check valve above the lid to allow a way to access the basin, they manually cut square holes for the pipes, and they caked layers of silicon to seal it. There is goops of silicon on the pump and in the basin now. I believe they also installed the check valve backwards or it just was not sealed to the pipe properly as the first time it ran a few weeks after install, it popped off the pipe just spewed water at the lid for a while till we noticed. The pump got very hot and the water was steaming. We are now manually draining the basin and have attempted to reach out to Matt to correct the fault in install, but itâ s been a few days now. If Blake Prose thinks he is running foundation system that is not terrible, he clearly needs to be more observant and involved in his own company. This company is extremely disorganized, does not communicate clearly or efficiently, does not stand by their work or warranty and have left me to learn how to properly install a sealed lid on a sump pump to avoid my basement from taking on water as spring rains approach. I have absolutely zero doubts at this point that all these 5 star reviews on this company are fake or bought, there is no way this experience is unique. Their marketing material says We Care More And the only thing they were quick to communicate on was getting their payment, so I think we know what exactly it is they care more about. They set a high standard for themselves with their own marketing materials and CEO messaging. They failed to meet their own standard. Consumer beware with this company.

Perfect..said what they did on time on budget.

Smart Fondations did a clean up and wrap of the crawl space to eliminate odor in the building. they did an excellent job.

Professional and Prompt. Gave us a fine tuned service for what we needed.

We hired Smart Foundation to do some work on our house to help stabilize our foundation. They were great to work with. They were very informative and straight forward with what would be the best way to help with the problem we were having. Very easy to talk with and get a hold of if we needed to. The crew that was here working was always great and on time and would always let us know when they would be arriving. Would most definitely recommend them to anyone. I thought their prices were good and they were always honest about what things would cost. If another company was cheaper I think I still would’ve gone with Smart Foundation just because how easy and nice they were to work with.

This company did a great job and completed the specified job on time. I would hire them again if needed.

Just a good experience all the way around.

We did not have a great experience It was supposed to be a 2 day job. It took 9. Work was sloppy. Team did not communicate well as to when they were coming, so I missed a lot of work sitting and waiting. Just not professional. When they said the job was finished, I had to write a 2 page letter outlining all the things that were NOT finished. (They did come back to try to make things right, but disappointed by their lack of concern to make it right the first time.) when you are spending THOUSANDS of dollars, you need a company and crew that is with it. I just can not recommend this company.

Very happy, they were great to work with. At initial appointment to give quote, rep sent pictures and communicated with project engineer. No surprises on final invoice. I had walk through with a crew supervisor who explained everything and left card to call with any other questions or concerns. The installation crew was polite, very considerate, and worked hard. Definitely a 5 star company, coming from someone with lots of experience over the years with our 1910 house.

The company was professional and respective. I liked how informative they are. I have had work done before in home and was never been explained what they were going to do and in detail, and insure I understood and was satisfied with how they were doing so far.

Professional

Although there was a miscommunication on scope, crew made it right.