Brenda House Cleaning LLC

We hired Brenda's house cleaning to perform a deep clean/move in clean on a 2500 sqft home. We agreed at most it should take 1 day or 8 hours of cleaning. Overall, the house wasn't extremely filthy, just dirty from here previous owners failed to clean while moving out and general dusting, wiping things out, etc. For the purposes of this review, I will leave names out, but Cleaner #1 arrived and spent 7 hours in the home, making it through half of the house. After reviewing the clean, we found that the items we specified we wanted clean, and the specifications of the clean we wanted were not satisfactory. I called Brenda's House Cleaning back to let them know Cleaner #1 did not clean the home fully as they made it through half of the house and the half that was said to have been cleaned, was not to the specifications and detail that we were requesting. Brenda's response was to send another cleaner to do a re-clean at no charge. Cleaner #2 showed up, I walked them around, and they agreed that the first clean was not done correctly or up to the standards of Brenda's House Cleaning. They were very persistent that they re-clean everything to the standards of the company and to our specifications. Cleaner #2 spent the 7 hours re-cleaning everything Cleaner #1 did on the first day. After those 7 hours, the re-clean did pretty decent work. Mind you, one of the specific things we wanted cleaned were our windows. There was a lot of dirt and grime in there as well as our cabinets vaccummed out and wiped out. We agreed that Cleaner #2 could return to finish cleaning the remainder of the home because for what it's worth, she was doing a decent job. Cleaner #2 arrived a day and a half later to finish the job they were providing and spent 4 hours to finish. Brenda agreed not to invoice us until the next week to check up with me on how the clean went. I never heard back from Brenda until we received the invoice. We were charged for 18.5 hours of cleaning, after being told we wouldn't be charged for the reclean of 7 hours. According to Brenda, she discounted all but 2 hours of Cleaner #1's time which was 7 hours. If those numbers were to be correct, that doesn't add up to 18.5 hours. I'm no math person, but i count 13 at max if we're including the 2 hours of Cleaner #1's time. As soon as i received Brenda's invoice for the services provided, I immediately replied and said this is not resolved. I later followed back up without a response from Brenda stating that we didn't have 6.5 bathrooms (because that's what she told me over the phone) and that we were told we wouldn't be charged for the first cleaner's time since the second cleaner said they didn't do good at all the first time. After trying to follow up with Brenda as I hadn't heard from her, all her response was that she was waiting for payment. She had nothing to say about my previous correspondences and issues with the clean. I finally gave them a call, but didn't want to because i wanted written record of everything, but I called and asked how we resolve. As far as she was concerned, there was nothing to resolve and her cleaners spent the total time and that's what we're being charged for. We did not agree to 18.5 hours. We agreed to 11 that consisted of Cleaner #2's time. After the clean, we still found things that we specifically asked for that weren't touched and as far as Brenda is concerned, that's just not correct. Throughout the process, I asked her to come look for herself. She turned me down on that offer every time. After talking to her today, I offered the same thing and she stated at this point there's nothing she can do as it's been "too long" and things are just going to be dirty again anyway. I explained to her that the things that weren't touched you would definitely see they were never touched. She was having none of it. I asked how we could resolve the issue, and her answer was, pay the invoice for the services provided. PLEASE SEE MY BBB REVIEW FOR FULL REVIEW STORY!!!! [*** Link removed ***]

Have had three visits, three different sets of workers, each experience was different. One excellent, one ok, one very good. I am still figuring out how to give best directions for best outcomes, but each worker who has been here has been hardworking, careful, and pleasant to have around.

I bought a Groupon and it took me about 3 weeks before I finally got someone to call me back to set up an appointment. I finally had to call Groupon to tell them I wanted to cancel it because I haven't heard from these people, and they were able to get a hold of them, but once I got a hold of them, they came out and they contacted me on a regular basis.

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I was very disappointed with my experience. I had purchased a groupon for 4 man hours of house cleaning. I left a message to schedule an appointment. I did not receive a call back after 1 week so I called and left another message. This time my call was returned and I scheduled for June 16th. I was told that 2 people would be coming at 12:30. The day of the appointment I was called and told it will be one person. This was fine with me, I had a list and figured it would still get done. The young lady called and left a message to let me know she had a cancellation if she could come earlier. When I listened to her message I called her back and she was already at my house. Long story short, She claimed to have done everything on the list and wanted to know if there was anything else she could do? So I had her vacuum. I found it odd that it took her an hour and a half to do everything on my list. She came a little after 11 and left at 1:15. This time frame does not calculate to 4 hours. I was skeptical that everything actually was completed. When I returned home from work I checked to see if everything was done. My gut feeling was right not everything was done. She did do a couple of things on the list but 80 percent of what I needed done was not completed. This was my first experience with any cleaning service and the last. I was told by the owner that this person told her that she was there almost 4 hours, couldn't understand my list but did do all of it. None of this was true. I emailed her a copy of the list and she offered for the young lady to come back. I said no thank you.

There were originally two workers scheduled on a Friday right before I was going to have a lot of company . Brenda scheduled me in on short notice the same week I called . There was a big problem on Friday because the two workers first called to say there was a flat tire and then didn't show up at all . Brenda was very apologetic and immediately took care of the situation understanding that I needed the cleaning done by 1 o'clock on Saturday. One of her folks came over Saturday morning even though they don't usually work on weekends. She did a fantastic job and was very personable. I intend to get her set up as our regular housecleaning service provider as soon as our remodeling work is done.

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She honored the big deal coupon and did a good job. She hired a new person and supervised her work. I have no complaints. My suggestion would be to check if all the work is completed as stated because I found that the ceiling fans were not dusted and I didn’t want any dust back on the floors.

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They spent a majority of the time talking to me, smoking outside, and telling me what they couldn't do. I requested to have them clean the kitchen and bathroom, and nothing was cleaned. They are more of a dusting company rather than actually cleaning. They seemed unable to clean basic things like my kitchen sink and refrigerator. I requested to have them clean outside and they refused since it wasn't considered a living area although I confirmed with the office that it was eligible.

They are easy to communicate with. If we ever need to make any changes, they are very flexible. They have been very reliable, and overall we have been very happy with their service.

I liked the service.

Had to call her 3 times before she got back to me! She finally called me back in the afternooon of the day she was suppose to be there at 10am in the morning. Finally talked to her and she set the appointment for a week later. She was to come on Friday at 2pm and it's now 4:35pm and haven't heard from her! I called her and left a message.

We had Brenda's Housecleaning for leas than 6 months and honestly it's been a few years ago and I don't recall the exact dates. Everything started off well and then went poorly. Brenda would never come to inspect her employees work. Instead when we lodged a complaint, she would offer to have her employee re-clean, which caused us an issue as we have dogs that need to be boarded while this occured or she would offer the portion of the payment that was given to the employee and keep her portion. We went along with this for awhile. The last straw was when I called and told her once again the cleaning job was not satisfactory and she needed to come and look for herself, instead of coming over, she told me that she would not clean for us anymore as we were too hard to make happy. Since then we have found a cleaning service on Angie's List that we are very happy with.

I love Brenda's! They are very responsive and thorough. They do a great job. I really like them.