Complete Home Services LLC

I am still without a stove or refrigerator, and he has refused to return my money. He did repair my garage door, but has not done any work on my appliances or my air duts.

Clarence Duncan, owner of Complete Home Services, LLC came to our home on 3-16-2013 to give us an estimate for replacing old heat pumps. I came in contact with him on line via Quality Smith web site while I was researching for estimates. We had already had one estimate. Clarence came across as being a very friendly, trustworthy person that had been in business along time and represented the business as being huge with lots of workers. He spoke of doing criminal background checks on workers. He really conned us good and we made a very stupid mistake by hiring this man and paying him in advance. STUPID!!! I did go to his web site and check him out ( completehomeservicesllc.com) I was starting having doubts about him even before he was to start the job. On his web site he lists 3 phone numbers (Cape Girardeau, Poplar Bluff, and Jonesboro areas). When I called the numbers they all went to his cell phone. Then I looked for address of office in Poplar Bluff, MO and there was not one. I talked to him on phone and told him I was concerned, he kept reassuring me everything would be fine and we would get everything he promised us. Well on first day he came to our house at around 9:30 AM and the delivery for the HP units did not happen until late in the afternoon so nothing was accomplished. Anyway that was the first day and from then on one thing after another happened. He was told before he started the job that my husband was going on fishing trip on 3-31-2013. He said that would be no problem he could complete job in 3 days. He had 11 days and still did not complete. He just kept coming up with excuse after excuse. Tempers did flare but when you are out $8500 and was lied to as much as we were it is only human. Only contact recently with Clarence has been via email, won't answer phone. My husband was back on 04-07-13. I had emailed Clarence on 4-06-13 and told him he would be back to schedule a time for him to finish job as I did not want him at my home alone while I was working and husband was gone. He first emailed and said he was booked until Thursday (4-11-2013) I emailed him back twice before he answered to find out what time he would be here. He said 8:30-9:30 am. I emailed him back and said thank you, see you Thursday. Then on 4-10-2013 we received an email from Clarence starting with more excuses to why not coming on and finishing job. At that time I emailed him back and told him of my ongoing doubts of his business and requested a refund. He did not respond. From the beginning he has been the only one here working on our house except his father-in-law was here 2 days and helped some but that was all even though he made reference several time to having a crew of men. Never saw any! On 4-11-2013 we had another heating and air man come and inspect the units and work and that is when we found the units was put in the wrong place and had wrong sized pipes. . Bottom line this man is not to be trusted and we were taken for lots of money and have gone through lots of stress over this encounter.