BUFFINGTON BROTHERS HEATING & Cooling

Had to have another HVAC fix their mistakes that should have never happend. They sold used parts as new and did not complete repairs the first trip event though issues were still there. Other HVAC found the problems that should have been obvious to any trained tech and would have only cost a fraction of what they charged and the number of trips they did,

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I called to request service on my ac unit. technician did come right away as he was already in my area according to the office. im, mediately reported hearing a noise he diagnosed as bearings going out, and recommended a new unit. I did say I was interested in a new unit in the event this one fails, he looked around, estimated my double wide for size etc. sat in his van for awhile then came in with a bill for 130 dollars, I questioned him on that and he said he gets 75 dollars an hour and travel time to my place and back to the office counts. he said if I buy a new unit from them they will deduct that money. he did go flush out the unit at my insistence, any way he told me I would get an estimate today on a new unit, but then the office manager called and told me they don't put new units in a double wide, so I am now really confused since the technician said he had worked for them several years. why did I get charged for his time getting the information for my estimate. I feel taken. thanks Joyce Cash

they said they would call me back and didn't

We called them as a new customer at 8:00 am and they were here and had the unit fixed by 11:30 am. We did not expect such prompt service esp. since we were not an established customer. The repair man showed up and was extremely helpful and took the time to explain preventive maint. as well as what was wrong with the unit. He was very professional yet friendly. I like that combination.

Good Job. They came when we called about the a/c not working on a very hot June day, inspected the old unit, described the problem and offered alternative of repair of old unit or replacement of entire system. I elected replacement because of the age of the system and the bid that they gave me on a new system. They came out within two days of placing the order with two men who worked all day removing the old units, installing the new ductwork and equipment and getting everything back up and running by the end of the day. Left me a bill for the amount of their bid which I paid the next week. Came back once without charge to check on balky thermostat and fixed it. No complaints about anything!

I bought a new office building which was 108 years old with a 1970's HVAC system which still worked until the first hot days of summer arrived when the ac died. Too old for parts to repair and had to replace immediately because business was shut down until fixed. Decided to replace the entire HVAC system instead of just the ac. Buffington Bros. came on Tuesday to do an estimate and after a day of researching other options I accepted their bid to put in and new Carrier 100,000 BTU 92% efficiency natural gas furnace with a Carrier Puron Four Ton AC, including a new air return duct. They sent two men the next day who arrived on time, worked almost ten hours with only a short break, and came back on time the next morning to finish up around midday. Everything was finished and working less than two days after signing the contract. They removed the old equipment and cleaned up their work area before leaving and sent me a thank you card and customer satisfaction survey about ten days later. Very professional job on time and as advertised in their bid.