Metro Mechanical Services

Metro has been our go to for over a decade. As out of town owners of a rental property, we trust them completely. On a recent trip to KC, I had the pleasure of finally meeting Pat, our HVAC dude in person when he and Matt serviced our system in preparation for the up coming summer. We also had a plumbing issue and Mike was the tech that took care of that for us. From Robin and Jonathan who set appointments to the techs that come to our home, this is a first class operation and they have us as customers for life. They are respectful of your time and have always gone above meeting expectations. Keep up the great work and customer service.

I called and was greeted by a knowledgeable, courteous and professional person by the name of Robin? I called to make an appointment to have them come out and check my propane furnace. we were hearing an unusual sound coming from the burner area. I was given an appointment that same day 12/17/2020. I was informed when they would arrive and they arrived right on time. The two associates came with face masks and all the tools they needed. They explained and let me see the issue with the chamber assembly. They did not have the part in stock, but they found out where one was available. They gave me the approximate price, for the new chamber and the amount it would cost total. I was given options and advice on what they thought would be the best option in their opinion, they immediately left and came back with the new part for my old furnace. I had a great time visiting with both the repair man and woman. The work was performed in a very timely manner and as expected. The furnace worked correctly immediately after they were done. I would highly recommend this company to family and friends. If I ever needed any of the services they provide, I would not hesitate to use Metro Mechanical Services out of Platte City, Missouri.

Called and talked to Liz late on the 07/15/17 around 11pm and again she called me first thing in the morning of 07/16/17. Pat was my service tech, on time and had my AC back up and running in no time, wife was happy therefor I was saved. I wouldn't hesitate to hire this company and definitely my top use list.

Very good. Jason and Dave completed the job in less than hour. High quality work. Cleaned up the area.

Water heater problem was detected within first five minutes of his arrival. However, he spent full one hour to check and recheck to justify one our minimum charge. However the technician's diagnosis was incorrect. The problem recurred and I had to call Whirlpool approved factory technician who found nonfunctioning "Thermophyle" and replaced the same. Since then water heater is working fine. I spent $135 for no reason.

All of the workers were polite and professional...but really didn't know what they were doing. The first guy said there was a short but he didn't really know where so he replaced a fuse and left a spare in case it happened again. Second guy came out and said the thermostat was bad then came back and said, no, it just needed to be rewired. third guy came out and he also said the thermostat was bad but after spending an hour trying to figure out what was wrong only to find that the last guy rewired incorrectly. After both workers said we were low on coolant the third guy finally looked for the leak. He said we needed to replace the evaporator coil and said they'd call with a quote the next day (friday). I didn't get the quote until monday. The quote was for $1600 and the part was out of stock for 5-7 days. When I told them I'd found the same part online it magically became available on Tuesday. We decided to go with Buckner Heating and Cooling

Very bad, This company was contracted by Lowes to install our kitchen sink. The first day they showed up one of the guys was barking orders at his assistant and cursing him with insults, when the guy appeared to be trying his best to help. As the job went on problems arose and the swearing and insults only got worse. When they were done and about to leave I noticed a leak. They tried to fix it and couldn't. Thats when I was informed that they would need to make a trip to the hardware store for parts, (that I had to pay for of course). After putting a new drain pipe (plastic) on I was told that there was no more leaks. I asked them to turn the dishwasher on and check again before they left but he had already made up his mind that everything was good and had his assistant pack up all the tools. I saw leaks coming from the the very pipe and hose they had replaced right after they drove off. Called Lowes and had them come out again. Only this time a different guy shows up and struggled with the leaks for a couple of hours which included another trip to the hardware store for another drain pipe, this time (metal), which should have been used in the first place. The drain and P-trap was forced onto my drain because of the proximity of a under cabinet shelf, that should have been notched out but wasn't. After a couple of calls to people that the youg man claimed was more knowledgeable about plumbing than he was the job was finally complete. I was still seeing damp water stains on the floor of my cabinet two days later and after searching for it, I found another leak further back from the P-trap. At this point I call a plumber. He told me that when they forced the P-trap on that they cracked the downspout at the junction coming from the P-trap. After cutting out an area around the pipe so that he could cut out the bad part of the drain and replace it with the a new junctioin, my leaks were finally gone. I will never use Metro Mechanical for any job in my home again.

We called with a plumbing emergency and had to turn off water to the house. They arrived within an hour and had replaced a shutoff valve that was broke and would not shutoff. The price was very reasonable and they assisted me in getting a coupon offer from facebook also. Excellent people all around.

Our outside AC fan was not working, inside fan was. Metro came out same day (after their normal working hours) and had us up and going in 15 minutes. Great service, honest, fair.