Quacker's Waterproofing & Basement Repair, LLC

Communication from the owner,Jim, was excellent. We exchanged e-mails and spoke on the phone prior to the job. His technician,Matt, showed up on time. There was no bait and switch or pressure to broaden the job that I requested. Matt explained the process and what I should expect as a result(a dry basement). It was a great experience and I sincerely recommend them to anybody that has a cracked foundation.

Quacker's Waterproofing & Basement Repair, LLC is a great honest team. I had a block foundation for which the epoxy crack injection doesn't work. So this big deal service was not needed. This was explained and I appreciate their honest approach. They even recommended other products I can do as a homeowner to fix the cracks.

It went well. Quacker's and I originally had trouble getting this scheduled. They kept calling me when no one was home and leaving messages saying they would call back but always did when we weren't home. They never left a number where I could call them. But that was just a few days. When we did make the appointment they were available the next day. Matt, the technician showed up as scheduled and was friendly and willing to explain what he was doing and how it was going to work. He did a thorough job and I'm confident that the crack is sealed as Matt pointed out the material as it exited the crack every step of the way. I'm very happy with the work and am elated at the price I paid. I would have been happy with the work and the price if I had paid the normal price $350 given the effort that Matt put into this.

They were really responsive in viewing our basement. Two workers showed up and reported the work was a one day job and easy fix. As they left they said they would try to get us an estimate that night but if not it would only be a couple days (weekend in between). A week later we called, and they responded in an acceptable manner of time with an apology that they has simply overlooked it. They said we would have an estimate within 2-3 days. Three days later we called again, they didn't reply. We were set to go with them, their workmen were nice and seemed to know what they were talking about. I had asked how long before they could do the work and they said they were only 2 weeks out. We were disappointed. And now we have gone with someone else.

Everything went great! The work was done as scheduled. The price was ALOT less than the other bids we received. There have been several rains since and not an ounce of water! I would most definately use them again and recommend them!

The owner took the order over the phone....a few days later the technician came out and filled in the cracks. We paid upon completion and the tech gave us a receipt and said the warranty paperwork would be sent within 24 hours. After 1 week of not receiving warranty, I called and left a message on the company voice mail....still no response so I called again 2 weeks later, spoke to owner he said he was on vacation and would email it right away. Never received anything. tried calling again August 2013 and talked to the owner again and gave him my email address again and he said he would send it immediately. the next day I called because I did not receive warranty and left a message on voice mail.....no response. I called again the next day and left a message and still no response. I then called the BBB and explained the complaint....and if you could have seen the response, it was unbelievable. Stating that he emailed it to me on the same date I filed the BBB complaint. emailed was never received. he also stated that he had a family emergency the rest of the time (the year) I was calling requesting the warranty and the emergency took 100% of his time. Don't get me wrong, if you have a family emergency, family comes first. Why would you not have someone else handle your business and for goodness sake its only an email.....how long does that take. Anyway I still have never received the warranty and why as a business owner wouldn't it dawn on him just to stick the warranty in the U.S. mail???? I would NOT recommend this company to anyone! **Again continually using the bad email address for 1 1/2 years is ridiculous considering you could have sent it regular mail, it's not like you don't have that address either! I am a real estate agent and have been sure to share this info w/all of the real estate offices in the area.

While tearing off an old deck in preparation for a new patio, we discovered a crack in our foundation. On the advice of our concrete contractor as well as reviews on Angie's List, we called Quacker's Waterproofing. I explained the problem to owner Jim Hudson. He came out the next day, inspected the crack and recommended a seal/injection process. The following day the repair was accomplished. The folks at Quacker's were polite, timely and professional. We would heartily recommend them for all your foundation repair needs.

Jim arrived on time for the estimate. He was clear with the recommendation to fix the 2 large cracks with polyurethane injection, and watching other minor cracks. We decided to go with a different company as I was looking for epoxy injection. But I very much appreciate the candid information and professionalism Jim provided.

I was selling the house and since the date came and went for me to close with the new owner of the home that I sold it to, the arrangement was that I pay for the fee in closing and they engaged him to do the waterproofing but I think their experience went fine. After I had handed over the fee for that service to them, I'm not aware of how the job was actually carried out but the experience I had up until that time was all positive and I believe things went according to plan or I would've heard about it from my realtor. They were fine and dealing with them on the phone, I had no problems at all. They were good.

I know nothing about this company

He explained to us exactly what we already new and wrote a report for us. We were very pleased with his service and would use him again.

I called Quackers because I thought I might have a foundation issue. I spoke to Jim Hudson. He had the integrity to tell me that what I described did not sound like a structural issue with the foundation. He also gave me some useful advice on how best to handle the issue. I really appreciated his honesty and professionalism.

It went well. I called and Jim showed up to give me an estimate. He was very nice and gave practical solutions. This was one of three estimates I received and we went with Quacker's because of a fair price and honest assessment. Also, when I called the person who did our home inspection five years ago and described three different estimates to him, he said he suggested Quacker's and that is who he usually recommends. On the scheduled date the work was performed well and everything was explained to me afterwards and everything was cleaned up.

They arrived promptly and performed the work without any mess or bother. I used them before the name change, and I think the quality of the work and product has only increased in the months since.

Called and explained situation and received estimate on phone. Scheduled appointment right away. Mike Longhi was on time and performed the service in a thorough and complete manner, including clean up after finishing.

Their technician arrived at the appointed time and completed sealing the crack (inside and outside) in a timely manner and was very polite and professional. We have had several heavy rain events since the crack was sealed and have not had any leaks. The only minor problem I had was not receiving a warranty for the work done in a timely manner. I had to make several calls before I received a call from the manager apologizing for the oversight and promising that I would receive the warranty. I am very pleased with the work that was done and would use this company again.

The work hasn't been performed yet. I'll modify this review accordingly once the work has been completed

Worker was cordial and very knowledgable. He came in and took care of the problem in no time. Would definitely use them again.

I called and left a message a few days ago saying I was looking for a professional foundation repair. I was contacted back the same day and scheduled a convenient time for someone to come out and fix the crack. They were right on time, and the job only took about an hour (as promised). The work looks great! The technician was professional in every way. I asked some questions about the repair process, and he was happy to take a few moments to explain to me what was being done, and how the process works. I would definately recommend CrackTeam-Missouri to anyone. Thanks!

After calling twice and e-mailing twice no one returned my call.

The technician arrived, discussed what was involved, and injected the crack. He was very professional and the process went simply and smoothly.

They were excellent and did very well.

They had no clue what they were talking about and wanted me to give them the answers.

Overall it was a very positive experience and I would definitely contact this company again in the future.

Repair person called and said he was running ahead of schedule and asked if o.k. to come sooner, which was agreed to. He spent approximately 3-4 hours on the job, The wall was pretty ugly to start with, and after the job was completed it did not look too much better, but how good are foundations supposed to look? I was asked to provide a step ladder since his was missing from his truck, which I did, and the workman did clean up the debris off the floor, however it was up to me to remove the injected foam that leaked out onto the interior of the basement, which was no big deal. I am ambivalent about the job. I know from doing some online research that I could have bought an equivalent product and applied it myself for much less, though I do not know how effective it would be. Although I felt the quoted price to be excessive, I did not ask for, or was offered any discount, and was told that because of this situation no guarantee is offered. The repairman did say to call if there were further problems. If we no longer experience water or camel crickets entering our house through this wall we will be satisfied.