Approved Pro
Quacker's Waterproofing & Basement Repair, LLC
Concrete Foundation Repair, Foundation Drainage Installation and Replacement, Foundation, Basement or Crawlspace Waterproofing / Encapsulation,
About us
Quacker's Waterproofing & Basement Repair has been family owned and operated since 2001. No subcontractors or commissioned sales people are used. Cost is determined by the job. Due to our experience installing waterproofing systems, fixing foundations as well as our Radon testing and mitigation experience gives us the skill sets to install Radon resistance waterproofing systems. Most of our competitors don't have this combination of skill sets there before may waterproofing systems that are installed can potentially contribute to elevated radon levels in their customer's home. We can solve most foundation/basement problems as well as improve our clients indoor air quality which is a very high priority for us. It is our commitment and responsibility to insure our customers have healthy homes and we are do nothing to compromise that. We are not tied to or required to use any propriety systems or products that many companies are vested in. We use the systems and products that we feel provide the best solution for our client's problem. For customers who want a more finished look than a normal crack injection, we offer a special surface seal that can be removed from the surface of the wall after a crack is injected leaving only the repaired crack line visible. We can also paint the basement walls to make both crack repairs and carbon fiber repairs much less visible. In addition to radon testing and mitigation we really are positioned to be a one stop shop. There are several brand name products and systems we use on a regular basis. "Fortress Stabilization" carbon fiber wall stabilization products, "Stabilizer" top and bottom adjustable I-beam brackets used with vertical I-beams for wall stabilization, and "Kryton" crystalline waterproofing products used when crack injection and other waterproofing methods will not be effective, We also use "RadonAway" radon mitigation fans for all of our radon mitigation system installation. Due to our experience repairing foundation wall cracks many times we can provide an accurate repair price over the phone with just a good discription from the client or a clear picture of the crack.
Business highlights
24 years of experience
Services we offer
Radon Mitigation & Measurement, Foundation Wall Crack Repair. Sump Pits & Pumps. Wall Stabilization- Primarily Carbon Fiber & Adjustable I-Beam Systems and Concrete Leveling (mud jacking)
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9135 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 1% |
Showing 101-125 of 135 reviews
Cynthia S.
Jun 2014
The repairman was prompt, courteous, and showed us how the repair was done. We are very satisfied with the work and feel like the value for the repair was great!
Response from Quacker's Waterproofing & Basement Repair, LLC
"Thanks very much for taking the time to provide your feedback we value it very much. Thanks for selecting Quacker's to fix your basement problem."
BRENDA A.
Jun 2014
Ted arrived promptly, checked the job site, explained how he would repair the crack and then proceeded to do so. Cleaned area thoroughly and finished on time. Was very professional and courteous.
Response from Quacker's Waterproofing & Basement Repair, LLC
"Thanks you very much for taking the time to evaluate our team and job. Jim Hudson"
Edward W.
Jun 2014
Communication from the owner,Jim, was excellent. We exchanged e-mails and spoke on the phone prior to the job. His technician,Matt, showed up on time. There was no bait and switch or pressure to broaden the job that I requested. Matt explained the process and what I should expect as a result(a dry basement). It was a great experience and I sincerely recommend them to anybody that has a cracked foundation.
Response from Quacker's Waterproofing & Basement Repair, LLC
"Your very kind, thank you very much for taking time to provide us with you feed back, We value it greatly. Jim Hudson"
DL G.
Jun 2014
They showed up when they said they would. Were very professional. Did the job quickly and cleaned up after themselves.
Response from Quacker's Waterproofing & Basement Repair, LLC
"Thanks for the good review and feedback we appreciate it very much. Jim Hudson"
Carl S.
Jun 2014
It went well. Quacker's and I originally had trouble getting this scheduled. They kept calling me when no one was home and leaving messages saying they would call back but always did when we weren't home. They never left a number where I could call them. But that was just a few days. When we did make the appointment they were available the next day. Matt, the technician showed up as scheduled and was friendly and willing to explain what he was doing and how it was going to work. He did a thorough job and I'm confident that the crack is sealed as Matt pointed out the material as it exited the crack every step of the way. I'm very happy with the work and am elated at the price I paid. I would have been happy with the work and the price if I had paid the normal price $350 given the effort that Matt put into this.
Response from Quacker's Waterproofing & Basement Repair, LLC
"[member name removed], thanks for the kind words. We will be sure to add our phone number to our messages from now on. As an Angie's List member I did not want to burden you with asking you to call us back. Thanks again it was our pleasure working with you. Jim Hudson"
Kristina W.
May 2014
Everything went great! The work was done as scheduled. The price was ALOT less than the other bids we received. There have been several rains since and not an ounce of water! I would most definately use them again and recommend them!
Thomas D.
Jan 2014
The owner took the order over the phone....a few days later the technician came out and filled in the cracks. We paid upon completion and the tech gave us a receipt and said the warranty paperwork would be sent within 24 hours. After 1 week of not receiving warranty, I called and left a message on the company voice mail....still no response so I called again 2 weeks later, spoke to owner he said he was on vacation and would email it right away. Never received anything. tried calling again August 2013 and talked to the owner again and gave him my email address again and he said he would send it immediately. the next day I called because I did not receive warranty and left a message on voice mail.....no response. I called again the next day and left a message and still no response. I then called the BBB and explained the complaint....and if you could have seen the response, it was unbelievable. Stating that he emailed it to me on the same date I filed the BBB complaint. emailed was never received. he also stated that he had a family emergency the rest of the time (the year) I was calling requesting the warranty and the emergency took 100% of his time. Don't get me wrong, if you have a family emergency, family comes first. Why would you not have someone else handle your business and for goodness sake its only an email.....how long does that take. Anyway I still have never received the warranty and why as a business owner wouldn't it dawn on him just to stick the warranty in the U.S. mail????
I would NOT recommend this company to anyone!
**Again continually using the bad email address for 1 1/2 years is ridiculous considering you could have sent it regular mail, it's not like you don't have that address either! I am a real estate agent and have been sure to share this info w/all of the real estate offices in the area.
I would NOT recommend this company to anyone!
**Again continually using the bad email address for 1 1/2 years is ridiculous considering you could have sent it regular mail, it's not like you don't have that address either! I am a real estate agent and have been sure to share this info w/all of the real estate offices in the area.
Response from Quacker's Waterproofing & Basement Repair, LLC
"Members, I have sent you your paperwork again va email. If you did not receive it please call Me at 636-262-9016. The email address that we have on file is [email protected]. If that is not right please let me know. I am sorry for all this and we value you as a customer. Thank you Jason Hudson Quacker's Waterproofing"
Skip Z.
Nov 2013
While tearing off an old deck in preparation for a new patio, we discovered a crack in our foundation. On the advice of our concrete contractor as well as reviews on Angie's List, we called Quacker's Waterproofing. I explained the problem to owner Jim Hudson. He came out the next day, inspected the crack and recommended a seal/injection process. The following day the repair was accomplished. The folks at Quacker's were polite, timely and professional. We would heartily recommend them for all your foundation repair needs.
Response from Quacker's Waterproofing & Basement Repair, LLC
"Thank you very much for your comments and recommendation. We thank you for your business and the time you took to provided your feedback."
Tammy A.
May 2013
He explained to us exactly what we already new and wrote a report for us. We were very pleased with his service and would use him again.
Response from Quacker's Waterproofing & Basement Repair, LLC
"(Member name removed), Thanks for the great review we appreciate the time you took to write it. It was our pleasure working with you. Jim Hudson"
Sara V.
Apr 2013
It went well. I called and Jim showed up to give me an estimate. He was very nice and gave practical solutions. This was one of three estimates I received and we went with Quacker's because of a fair price and honest assessment. Also, when I called the person who did our home inspection five years ago and described three different estimates to him, he said he suggested Quacker's and that is who he usually recommends. On the scheduled date the work was performed well and everything was explained to me afterwards and everything was cleaned up.
Response from Quacker's Waterproofing & Basement Repair, LLC
"We take your comments seriously and appreciate the time you took to write a review. It was our pleasure working with you and I'm glad we able to provided you with a quality solution. Thanks again. Jim Hudson"
Laura W.
Apr 2013
They arrived promptly and performed the work without any mess or bother. I used them before the name change, and I think the quality of the work and product has only increased in the months since.
Response from Quacker's Waterproofing & Basement Repair, LLC
"Thanks very much for the review and the time you took to write it. We are very happy with our new company and name, we have worked very hard to provide our clients with quality repairs at a fair price. Jim Hudson"
Kenneth G.
Mar 2013
Called and explained situation and received estimate on phone. Scheduled appointment right away. Mike Longhi was on time and performed the service in a thorough and complete manner, including clean up after finishing.
Response from Quacker's Waterproofing & Basement Repair, LLC
"Thanks for the good review of Mike, he has been with our family business since we started in 2001. I'm gladyou were satisfied with the service he provided, he's also my nephew and a key part of our business. Jim Hudson"
Richard H.
Feb 2013
Their technician arrived at the appointed time and completed sealing the crack (inside and outside) in a timely manner and was very polite and professional. We have had several heavy rain events since the crack was sealed and have not had any leaks. The only minor problem I had was not receiving a warranty for the work done in a timely manner. I had to make several calls before I received a call from the manager apologizing for the oversight and promising that I would receive the warranty. I am very pleased with the work that was done and would use this company again.
Response from Quacker's Waterproofing & Basement Repair, LLC
"Thank you very much for the review. We appreciate the time you took to provide your feedback."
Margaret G.
Nov 2012
Worker was cordial and very knowledgable. He came in and took care of the problem in no time. Would definitely use them again.
Krista H.
Oct 2012
I called and left a message a few days ago saying I was looking for a professional foundation repair. I was contacted back the same day and scheduled a convenient time for someone to come out and fix the crack. They were right on time, and the job only took about an hour (as promised). The work looks great! The technician was professional in every way. I asked some questions about the repair process, and he was happy to take a few moments to explain to me what was being done, and how the process works. I would definately recommend CrackTeam-Missouri to anyone. Thanks!
Margaret C.
Jan 2012
The technician arrived, discussed what was involved, and injected the crack. He was very professional and the process went simply and smoothly.
Response from Quacker's Waterproofing & Basement Repair, LLC
"Thank you for your kind review of our work and your experience dealing with us. You satisfaction is very important to us. I like to think of my company as a customer satisfaction company that happens to be in the basement repair business."
Karen M.
Dec 2011
They were excellent and did very well.
Response from Quacker's Waterproofing & Basement Repair, LLC
"Thanks very much for your review, we work hard to satisfy our customers. Your input is very important to us and we take if seriously. Thanks for using Crackteam-missouri, LLC and thanks for taking the time to write a review. Have a merry Christmas and Happy New Year Jim Hudson Owner"
Charles S.
May 2011
Repair person called and said he was running ahead of schedule and asked if o.k. to come sooner, which was agreed to. He spent approximately 3-4 hours on the job, The wall was pretty ugly to start with, and after the job was completed it did not look too much better, but how good are foundations supposed to look? I was asked to provide a step ladder since his was missing from his truck, which I did, and the workman did clean up the debris off the floor, however it was up to me to remove the injected foam that leaked out onto the interior of the basement, which was no big deal. I am ambivalent about the job. I know from doing some online research that I could have bought an equivalent product and applied it myself for much less, though I do not know how effective it would be. Although I felt the quoted price to be excessive, I did not ask for, or was offered any discount, and was told that because of this situation no guarantee is offered. The repairman did say to call if there were further problems. If we no longer experience water or camel crickets entering our house through this wall we will be satisfied.
Donald D.
Jan 2011
We had a leak in the basement wall under our stairs on Thanksgiving day. Called that Friday and left a message. The Crack team called back on the same day and made an appointment to look at the crack and give an estimate. They showed up on time to do the work. Performed work in an efficent professional manner. A transferable warranty showed up on Janurary 6, 2011 just as promised. I would definetly hire this company again.
Carol S.
Jan 2011
The job went very well. They had a good price. They were also very prompt. I was pleased with their services.
Teresa K.
Dec 2010
They were professional, the price was reasonable and they did a great job.
BRENDA D.
Sep 2010
It was fine. I don't have any complaints regarding the service. I did have to call them back about 1 month after service as the crack was still a bit sticky. They explained the epoxy might be that way while it's still curing. Everything is fine now.
Junhua L.
Sep 2010
I'm pretty happy. They were accurate and reasonable.
MARSHALL P.
Sep 2010
The Crack Team were easy to work with, showed up on time, and did an excellent job for me. The person that repaired my foundation took extra time to explain the process as he worked. I would definitely use this company again.
Margaret M.
Jul 2010
Estimator was timely, knowledgeable, affable. Serviceman was timely and efficient with task.
Licensing
State Contractor License Requirements
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FAQ
Quacker's Waterproofing & Basement Repair, LLC is currently rated 4.9 overall out of 5.
Quacker's Waterproofing & Basement Repair, LLC accepts the following forms of payment: CreditCard
Yes, Quacker's Waterproofing & Basement Repair, LLC offers free project estimates.
No, Quacker's Waterproofing & Basement Repair, LLC does not offer eco-friendly accreditations.
No, Quacker's Waterproofing & Basement Repair, LLC does not offer a senior discount.
No, Quacker's Waterproofing & Basement Repair, LLC does not offer emergency services.
Yes, Quacker's Waterproofing & Basement Repair, LLC offers warranties.