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M D Repair

3.5(
4
)

Heating and Air Conditioning

About us

We are a small family owned business with 6 employees. We offer financing for replacement and even for those unexpected repairs.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial heating & ac, new installation, install whole house humidifiers, air cleaners & programmable thermostats.

Services we don't offer

appliance repair, boiler repair

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

3.54 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
50%
3
0%
2
0%
1
25%
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.5
responsiveness
4.3
punctuality
4.8
Write a review
Showing 1-4 of 4 reviews
Chris R.
12/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: $900.00 plus for adding a new control card into a Trane furnace. Soon after I called because the furnace would not start and was told to turn it off and back on. That worked and they would not come out. Every morning last winter i would have to go down stairs to turn the furnace off and back on before the thermostat would work. 1 month after the warranty the entire furnace stopped working again. We added another $300 for a humidifier and that is still working.
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$1,200
Response from M D Repair
We did not put the equipment in originally and yes the equipment was out of the manufacturers warranty time period. Due to the cost of the Trane furnace part we offered to install a new furnace that would have a 10 year parts AND labor warranty with it. We could not just replace the control board, we had to replace an entire series of parts. OUR cost for the parts alone were over $500 and the repair was very labor intensive. We would have told the customer to reset the system one time, but if they would have called back again, which they did not, we would have went to their home to figure out the problem. The parts installed as with all of our service work has a 1 year parts and labor warranty. The warranty for that repair would have just expired on 11/18/2015. We have not heard from the customer for any breakdowns or for us to come evaluate their furnace due to it not working properly. The second repair was to replace the flame sensor and repair the humidifier. We replaced a flame sensor and a humidistat for the humidifier and they were charged for parts and labor for this repair and it also has a 1 year parts and labor warranty which expired 12/1/2015. We truly apologize for the bad experience with our company. We strive to make all of customers happy with the service we provide and if there are issues we want to take the time to make things right. Any return calls that are made within the 1 year time frame there is no charge to our customers unless it is a different issue other than the original repair.
PHYLLIS D.
06/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They went out of their way to come at a separate time to remove my stool so I could have flooring laid before the new stool was installed. They came back and installed the stool as the deal on Angies list stated. They came on time and were very professional. The problem came when I asked the technician to check out another stool that was loose and rocking. He checked it and told me the flange was broken. He fixed it and installed a wax ring. This cost me $396.00. I did agree to this price but have since checked and feel it was twice what it should have been.
Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$396
Response from M D Repair
I think this review may have been for a plumber that was used for the service you are writing about. We only do your Heating and Cooling service for you. I would love for you to write a review about us too though. Thank you!
KATHLEEN K.
11/2009
4.0
heating & air conditioning/hvac
  + -1 more
My mother called MD Repair on Thursday, its serviceman arrived on Friday and diagnosed the problem. Parts were ordered, and MD Repair called when they came in on Monday. On Tuesday, the serviceman arrived promptly and installed the parts. The heat pump has worked since then. My mother's only complaint was that MD Repair did not inform her of the charges until after they were incurred. She would have appreciated an estimate in advance.
Description of Work: The serviceman examined and diagnosed the reason why my mother's heat pump wasn't working. For this, she was charged $79. Then he repaired the problem, working an hour and a half for $150. Because the heat pump was under warranty, I was charged for labor only.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$229
Response from M D Repair
We appreciate any feed back from our customers. We are happy that the customer was pleased with our service, but would like for them to always be able to grade us with all A's. We will take the information and pass on to our service technicians. Thank you MD Repair.
SHARON H.
04/2007
5.0
heating & air conditioning/hvac
  + -1 more
They are very nice people and reasonably priced. They are wonderful to work with and do a good job.
Description of Work: They installed a new furnace, air conditioner, and serviced both.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from M D Repair
Thank you [Member Name Removed]! We appreciate your continued business with us. Your loyalty to our Company means a lot.

    Contact information

    7901 S Parrent Rd, OAK GROVE, MO 64075

    mdrepairheatcool.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning

    FAQ

    M D Repair is currently rated 3.5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    M D Repair accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, M D Repair does not offer free project estimates.
    No, M D Repair does not offer eco-friendly accreditations.
    No, M D Repair does not offer a senior discount.
    Yes, M D Repair offers emergency services.
    Yes, M D Repair offers warranties.
    M D Repair offers the following services: Residential & commercial heating & ac, new installation, install whole house humidifiers, air cleaners & programmable thermostats.
    appliance repair, boiler repair

    Contact information

    7901 S Parrent Rd, OAK GROVE, MO 64075

    mdrepairheatcool.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM