BI-STATE POOL MANAGEMENT

tell you what if you want to be ripped off this company is for you. Bought a house with a pool contingency. Bi State claimed it was fixed but it wasn’t 4 times they claimed they fixed a leak instead they pumped out the saturation from under the pool and claimed it fixed. When doing the pressure test the used a compressor and air. Simply put when you pressure test with air and there is a leak air expands fills thee void makes detection by loss of pressure on a small leak unnoticeable on a gauge water though different story . They used air just to claim things they did were good even though they aren’t. This company installed a liner in February, claimed they had a tent up and iut was heated. But it snowed every week in February of 2021. And you can’t put a heater to close to a vinyl liner it melts it. So the liner was loose and wrinkled. they were supposed toi fix any walls the walls are rocky. They claimed to fix a skimmer but never checked the main drain, fixed a leak multiple times, and they they did all the work, while claiming they didn’t know. . The people before us spent 10k easy to have stuff done which nothing was right . They claimed pool was fixed when it wasn't then told the owners to turn off the filter so it didn’t burn up before we moved in. When really the issue is it still leaked and it leaks faster when on. Then the owner of Bi State comes out to meet with with me says he wouldn’t restretch the liner they screwed up, clkaimed it was due to this I issue and this issue and this issue that they didn’t do. But yet they did it all. I was like I want it done right you ripped off the last people that’s between the 2 of you all. I want it fixed and fixed right. I also wanted a heater, salt system, new liner I was done. They wrote up a quote i agreed then they; 1 cut the piping with a sawzaw to the filter instead of taking apart. They pulled the seam strip loose on the stairs basically enough to where I was stuck with them. So then sent out used heater to install , really I fired them.the owner dumb as he is came here to return a check with a piece of paper claiming he did no work for my wife and i told me to sign to get my check. Should of checked not my house signed a waiver to not be on it when bought, name wasn’t on the check he got, not my house aint gonna do him a bit of good. Once i get it fixed and then sue him for the cost see how that paper works. You need a pool company if you like getting ripped off and lied to use them otherwise stay away. If it wasnt a company it would be fraud by deception and I’m just starting with them so that’s my story . So you want a company about to be sued for how they do business, complaints filed with the state and county and the BBB. They should be nice and um not concentrating on your pool that’s a lot Use at your own risk. Yes it is and was that bad may as well be common thieves.

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We moved to a new house in 2019 that had a pool and decided to use Bi-State for opening/closing and weekly cleaning. We were new the pool maintenance world so we thought Bi-State would be a good fit. The 2019 season went okay as we were not real sure what to expect with a pool maintenance company. Bi-State did install a new variable speed pump (i.e. more energy efficient) but basically left the manual for us to figure out the programming/optimal settings. I would have thought they would at least recommend a program cycle. The fall/winter of 2019 we decided to have Bi-State install a HVAC unit. Since it was off season, we got a 10% discount which was nice as the project topped out at little over 8k. Unfortunately, that is when all the issues started. HVAC installed in Winter of 2020 and all piping was re-plumbed as the re-plumbing of system was recommended by Bi-State. The tech who completed the re-plumbing created a closed loop between the HAVC, the pump, and filter (i.e. no water being sent to pool). Also, at that time the flow meter for the Salt Cell was not re-installed. Since this was during the closed season it was not discovered until after the opening of 2020. Pool Opening – Bi-State opened pool and crew advised pool was to dirty to vacuum but everything was up and running fine. They advised another tech would be out to show us how to operate HVAC. Texted opening crew to advise pump running but no water coming from returns and I was told, and I quote “All was running fine when we left, the next tech can look at whatever is going on when he arrives”. Next tech arrives and discovers the closed loop which meant pool could not have been “all fine” when opening crew left. Which leads me to believe that they just left and was going to let the other tech deal with it. I also wonder what else they did not do. I will be first to admit I know little about how a saltwater pool work, however that was the reason I contracted with Bi-State last year and again this year. Since our weekly service was not starting until mid-May I checked the water regularly. The chlorine levels continued to become lower and lower. I shocked the pool and cycled through the same process two more times. I became aware the salt cell was not detecting a flow and after more research it was discovered the flow meter was never re-installed after the re-plumbing. I will admit the issues were resolved, however in my opinion they should have been discovered and correct by the Bi-State crews and not the pool owner after the fact. Advised Bi-State of cancellation of our 2020 contract due to the issues via email and nothing but crickets to date.

We selected Bi-State pools to install an inground pool. Jim Mollering was responsive and kept us up to date during the planning phase of the project, and Adam Laurentius was a blessing and kept us up to date during the construction phase. The project presented a few challenges, but nothing that Adam and Jim could not handle. Bi-State’s provided high quality workmanship and knowledgeable employees that truly made the pool installation a complete success! Bi-State is highly recommended for your pool installation or maintenance needs!

we met with Jim M on 7/5/18, we thought the meeting went great and really liked what Bistate had to offer as far as quality on a fiberglass pool installation. Jim said he'd have a bid to us within a few days. I emailed Jim on 7/18/18 after we hadn't heard anything, he said he would get back to us the next week. Here we are 8 weeks later, no contact. Guess they didn't want our $80,000.

It did not go well due to employee's disrespectful and unprofessional manners. While I was explaining our project to him, his phone rang and he basically answered his phone as if I was not there and walked away from me. After that, he made another phone call. I let him know that what he did was disrespectful and he gave me a weird response. I decided that discussing our project further with him would not be beneficial so I asked him to leave. As he was leaving he was attempting to insult me by saying words that did not make sense. I informed him that I will contact his employer to file a complaint and asked what his name was. He told me that he did not have a name and kept making meaningless remarks. After he left, I contacted the owner of the company to inform him about my experience. The owner pretended like he cared about it and said he would discuss it with the employee. Later in the day, he sent me an e-mail and said the employee told him his side of his story and he is okay with him answering the phone calls as it is a small company. The employee twisted the truth and the owner chose to believe them. He never addressed how the employee explained his insults. I replied back to him and informed him that I will share my unpleasant experience with others. He basically told me to do whatever I want as it would not matter. I guess he thinks his company can get away with mistreating potential customers.

We moved into this house in July-2016 and learned that Bi-State handled pool care for the previous owners. We hired them for a pre-sale pool inspection on the pool and they highlighted no significant issues other than noting that the pool light in the deep end was out and needed to be replaced. We then hired them to come out to teach me how to take care of the pool. On that visit they mentioned that the plumbing arrangement for the chlorinator was not done properly and we'd have to pay a few hundred dollars to fix that. I then reminded them that they made no mention of this in the inspection. They seemed embarrassed and agreed to come out and fix it at no charge for labor, only parts. Then that light in the deep end that they'd recently replaced (at previous owners expense) went out. I felt it was suspicious that after just replacing it, it went out again. Bi-State came back out and fixed it but handed us a bill for more than $200 which we grudgingly paid. As a result we hired a new company to handle the pool opening this spring. When I went to turn on the pool light.....once again it was out. I called Bi-State again and their reply was "We will treat this visit as more of a sales call as I believe the light circuit will need to be replaced rather then repaired if you are having issues again." Considering the history with this issue......I think I would be just better off going with another more customer-focused and competent service provider that will fix the problem and stand by their work rather than continuing to milk the customer for more money to address an on-going issue.

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Watch them to make sure they are doing what they've said they've done! And they charge high prices.

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In the beginning, bi state was prompt. They sent there guys out as scheduled. After the guys left, there was still quite a bit of leaves and debris in the pool. I called the company back. They sent out the guys a second time to do a re-clean. However, they still didn't do a good job. I was told there wasn't any way to get all of the leaves out of the pool. I expected there rational and when my sand pump went out a few weeks later, I called and they came out and installed a new one. The sand pump kept throwing sand into my pool. I contacted the company and they came out and checked the filter. They didn't know what was wrong so they sent out a different technician. The technician said that there was an issue with the sand pump and that if I would have purchased it through them, they would fix it. Since they refused to help any further, I contacted another pool company and they came out and fixed the sand pump. The new company said the sand pump was installed wrong.

They gave us a quote but we ended up going with somebody else. Their quote was fine, but it was a timing issue that didn't work out with us and them. My interaction with them was positive, very positive. They were very responsive, got back to you very quickly. They were very polite. I would definitely consider them if you are in the market for a pool.

Rick (Bi-State owner) was very helpful in assisting with the design of our new backyard pool. He provided recommendations on equipment, features, and manufacturers to make our pool a backyard paradise. His crew was always busy, and worked fast to complete our pool. We had a semi-custom design with the features we wanted - waterfall, sprinklers, accent walls, lighting, lounging area, etc. The pool came out fantastic, and our patio area around the pool is spacious and well planned. The crew taught us the ropes of owning and caring for a pool and filter system, and has been responsive to questions and calls for help when needed. If I were to ever have another pool put in to a new home, I would use Bi-State Pool again.

I called the office only to be told they had never heard of me. I talked to Alex, spelled my name several times, gave my address, gave the date, she could find nothing on me and suggested I look up my credit card receipt. I looked up my receipt and called her back, I assume she found me because she said "We replaced your heat exchanger." I told her it was leaking again, and the first time she could get someone out was Oct 1. The pool was leaking so bad I had to turn it off, when they showed up to look at it, it was determined the "heat exchanger " was bad again. I was told it was chemical damage and it was not under warranty. The technician said my PH was too low. I informed him that it was always fine when I checked it and that the pool had not been shocked or checked for 10 days, I was planning to check and shock when I found the leak. The end was too bad so sad you owe me $79.00 for a service call.

When I first started to use them, it was just to open the pool, but they did such a good job at a reasonable rate that I continued to use them to clean it for me. I have also used them to put in a new filter and to convert it into a salt water pool. They do a great job for me and I am happy with their service. I pay them for the whole year to open and close the pool and to clean it during the summer months.

This is one of many experiences I have had with Bi-State Pools. They are always available during normal business hours. They are incredibly prompt with service. I have found their prices to be reasonable. On this particular visit, I called on Tuesday for an appointment and the gentleman came out the same day. He had a replacement pump ordered and installed by Wednesday.