Siding Repair Systems

Finished our job in seven hours. Very professional and cleaned up all ahead.

Did a great job! The men were courteous and efficient.

We had an extremely disappointing experience with the Denver branch of Siding Repair Systems (SRS). During this nightmare, the salesperson, Cory Feco, repeatedly misrepresented the capabilities of the company; the professionalism and experience of the work crews; and the promised quality of the workmanship. While a slick salesman, he was either completely inept at coordinating work crews or he repeatedly lied to us as to when work crews would show up and the processes to be followed during the project. Materials from his sales pitch were taken directly from the parent company in Missouri, however, the rag-tag bunch of unsupervised work crews that did eventually arrive at our house were subcontracted locally and were not trained in the installation ?best practices? claimed by SRS. Their behavior on the job site was extremely unprofessional and they were not even fully aware of the scope of work to be performed. While our job was finally completed satisfactorily, re-siding one wall and repainting our house took over 3 months to complete. We strongly warn others in the Denver area to steer clear of this company and not be fooled by their slick sales pitch or good reviews for the parent company. Details of our experience are given below. After speaking with Siding Repair Systems? salesperson at the Denver Home Show, we agreed to meet with the salesperson in our home to discuss our project. We requested that the north side of our home be re-sided with Hardie siding, and repairs to be made to two areas in the rear of the home, and two vents be changed on the front of the home. After a lengthy sales speech and multiple promises of professional, quality work which didn?t even require us to be home, we considered hiring the company. Feeling we were doing our due diligence, we reviewed the company?s recommendations online through BBB and the company website, never realizing that the recommendations were from the parent company, Siding Repair Systems, located in MO. The local branch?s advertising was completely under the auspices of the parent company in MO. It had nothing to do with the performance of the local branch. The nightmare and inconsistencies began soon after delivery of materials on 04/09/2014. After promising that our driveway would be protected, I rushed outside to find the delivery truck preparing to dump supplies and a dumpster on our driveway. I scrambled to find spare plywood that the supplies and dumpster could be placed on. A few days later, the ?crew? arrived. Two men arrived at our home in dirty clothes with no identification. They said they were here to work on the house for SRS. Their first question ? ?where?s the paint?? SRS has a guideline to how your job will unfold. #5 on their list states ?upon start of the project, the crew foreman will be present to go over the work with the crew. At that point feel free to ask the foreman any questions you might have or special directions you have for him.? Really? The ?crew? then asked what the job entailed, and were completely surprised by what I was telling them, they said they would have to call their foreman. The foreman eventually came over, and I showed him the contract we had signed with SRS and what the job entailed. The foreman then related that he didn?t know if they were getting paid enough for this job! Really? In hindsight, we should have stopped the process here and demanded our money back. Obviously there were major issues with this company, and we would soon find out just how severe they were. After enduring almost two months of no-shows, leaving after 2 hours of work, showing up with broken equipment or missing pieces. My husband and I left for a previously planned trip that could not be avoided. Upon our return, we were shocked to see the work that had been done to our home. There were numerous areas where brick had been painted on, areas that were left completely unpainted or half-way painted and areas that you could completely see through on the trim. In speaking to my neighbor, he informed us that he had inquired about having his home painted. Because we were out of town, and he said he was in a hurry, he wanted an estimate without speaking to us about their performance. Our ?crew? had gone over to his home and said they were finished with our home and could use the remaining paint to paint his home! They even painted a sample area on his home to see if he liked the color! Moreover, their foreman (who had never returned to the jobsite after that first day) didn?t know about this, and they were trying to arrange the job outside of their company. Besides that, the Hardie siding on the North wall was not even completely attached to the wall, and there were numerous nails, razor blades, screws and scrap left around the home and in the street in front of our home. The sales rep. apologized and asked why we had not contacted them sooner, and wanted us to point out exactly what we were unhappy with. Really? You?re the preferred Hardie company. Shouldn?t you be doing this? He agreed that the painting was done poorly and would send another painting crew to try to fix what the previous crew had done. The next day, a man showed up with a power washer and said that he was asked to fix our home, but that he would not be available for at least two weeks. He also stated that there was no way to get the paint off the bricks. Again, we contacted SRS and let them know this was not satisfactory. We contacted SRS and let them know that no matter what happened, we would not be paying them as contracted. They had damaged our home and obviously could not provide what they promised in the contract, as they had no competent workers. The local sales rep came over and said the job was ?done per Hardie?s recommended practices,? and that they were a Hardie preferred installer. We were shocked. Refusing to accept this, we contacted the Denver Hardie Representative directly and requested he inspect the job. He reported that the job was definitely not done to their specifications and suggested we try to get our money back. They also stated they would pay $500 toward the project because of the horrible job we had endured. They would also contact the parent company in MO and let them know they were in danger of losing their ?preferred? status. Suddenly, the local SRS sales rep called insisting that they could get the job done to our satisfaction. After informing him that we realized the only reason he called us back was because of pressure to the parent company, we agreed to let them try one more time to deliver what was promised. SRS sent over ?their best crew.? Again, we endured no-shows, shoddy work, and unkept promises. For one of the no show occasions, the worker actually stated that his wife wouldn?t let him come to work on that day. Really? On 07/14/2014, three painters show up at our home ? no information as to the job that was to be done, no foreman with them, and no representative from SRS. I immediately called the local SRS sales rep who had stated he would be directly supervising the completion of the job. He stated that he could no longer afford to be present on our job because it was costing him too much money. My husband, now furious, got on the phone and demanded that a supervisor be sent before work could start. I immediately called the President of SRS in MO and stated that our next step was to go on local TV and try to get a resolution to our problem. We were sick of this, our neighbors had endured this, and we didn?t have to be treated like this. The President of the company stated that he was well aware of our situation, and asked me several times, ?what would you like us to do?? I replied several times, ?do the job you promised and end this nightmare.? I also stated that I did not want his lying local sales rep back on my property. I also informed him that if he knew about the situation, it would have been nice to have heard from him during this process. In closing, this job was quoted as being ?two weeks? at the most, considering possible weather delays. It began on 04/09/2014 and was completed 07/17/2014. After being told we would have two managers on the project, we wound up having none. The job was discounted $6,000, but it in no way compensates for the stress and misery we endured. We should have been paid a salary during this entire project, as we served more as project managers than anyone from SRS did. Our home was damaged and left open to the elements on several occasions because of constant ?no shows.? In the end, we were asked if we were satisfied with the completed project. We wearily said yes because we couldn?t deal with this nightmare any longer. I wouldn?t recommend this company to my worst enemy. We heard every excuse in the book, every day, in every different manner it could be told. We were lied to on numerous occasions ? all explained away by the local sales rep that they couldn?t get good workers. Guess what. Even good workers don?t have to work so well if there are no foremen checking on them! SRS = SORRY REPAIR SYSTEMS!

Estimator broke the wooden chair he was sitting on. He made no mention of breaking the chair. No "I'm sorry.". No what can be done to remedy the situation. He seemed to think I would sign on the dotted line that day even though I felt that the chair needed to be addressed first. He did say upon my asking that the company would pay for fixing it. I called the next day and spoke to Mark Moore the manager. He was polite but again no "I'm sorry to hear that." He asked what I wanted done and gave me his personal cell number (excellent customer service at that point). I called the next day with a repair estimate. Mark said that he would like one of their carpenters there to fix it. I agreed. He said that he would pick the chair up that Friday. I said I would leave it outside for him which I did. He did not pick it up. I called him at 2:30 pm and left a message. No return call. I left a second phone message the next business morning. By the end of that day he still had not returned my call so I called the salesman and asked him to intervene before I had to take further action. He called back and said that the chair would be picked up the next day and this did happen. Two weeks later I left a voice mail for Mark asking about the status of the chair and when to expect it. As usual no return call. Two business days later I called the office number and a helpful woman said that it was done and she though it had been returned. She investigated and said that it was ready and that Mark would deliver it either Tuesday or Wednesday. The chair was not delivered either day but did show up Thursday. The estimate provided 5 different prices depending on how quickly I signed. The same day that I spoke to the woman in the office another woman in the office called wanting to send Mark out with an even better deal than the first one. I said that I could not do anything until the chair which they broke was taken care of. She still focused on getting me to let Mark come out as he had an even better deal for me. She also did not seem to think that the fact that they had broken my chair was important. I had hoped to use this company after the chair situation was resolved, but with their unresponsiveness (not returning phone calls or doing what they said they would do when they said they would do it) plus moving around the price I do not feel good about them. And gee I am still shocked that no one bothered to make a simple apology. I went with another company whose bid was the same as this company's very special if you let me put a sign in your yard for 2 years price. Had the company given me their best offer to start, followed thorough on the chair and said I'm sorry I would have used them and probably sung their praises to others.

Very satisfied, they did a great job & fast.

Siding Repair Systems does an excellent job in everything they do. If something was seen that was a problem they brought it to our attention so it could be rectified by the next day. With our house that was a daily occurrence. With everything that was done the house is able to keep the heat or cold regulated. When you touch the wall you feel a neutral temperature, the cold or heat does not seep through the walls like it used to.The house is also more sound proof to outside noises i.e wind, rain, barking dogs, people working in the yard (mowing their lawn) early in the morning. Overall the house maintains its temperature making it a comfortable living environment.We love the Pella windows that were installed and plan to replace all windows in our house eventually. The design of the windows make maintenance of the windows very easy and safe.

Very professional representative for estimate. All workers were very professional & pleasant. Found listing in Angie's magazine

Weather delays, but I was always kept informed of the start date. They were very thorough, prompt and cleaned up everything.

Mike Hudson was prompt and through on our appointment. He was very clear on what needed to be repaired. I gave him a 10% deposit, balance due upon satisfactory completion. The workers were prompt and professional.

The workers were very knowledgeable, and the scope of the work was accurately communicated to them by the company representative. They accomplished everything which was promised. The workers were respectful of the property and cleaned up the grounds at the end of the job. I wish I had found this company in my prior attempts to repair my home.

The sales contact showed up on time, evaluated my siding, and provided a quote to replace just the damaged areas on my home. I was able to see and verify the damaged areas to my satisfaction. The work was performed promptly and on budget. Great company and crew to work with.

They showed up, did the job, on time, within the quote. Workmanship and materials were excellent.

Crew was on site each day until completion of job. Job was professionally done and addressed customer's concerns/needs.

All aspects of this service were excellent. Every visit from the initial visit and estimate to the repair, monitoring of work, and followup by the manager were timely, thorough, performed precisely with outstanding results. Every detail requested was delivered as promisted. The workers were effecient, respectful and thoroughly cleaned the work areas. I would definitely use the KC area service provider of Siding Repair Services again.

They did a WONDERFUL job. I would highy recommend them and use them again, if needed in future jobs.

Overall it went very well. They started the job earlier than promised, they were good at handling unusual problems, and they did a good job of taking care of my change orders.

Project went smoothly workers were polite and efficient.

Workers were on time, polite, reviewed what I wanted done plus gave other suggestions. Work done expertly, cleaned up, and put away hoses they used. Great Job.

Presented well followed up & fulfilled their commitment.

Started with cold weather and snow but they continued to work through it all, They did a great job

Technician came out and did an estimate and was honest about my project being too small for them to do competitively. I appreciate their time and honesty, plus they recommended someone who might be right for this small repair.

While I hope to not need their services again for my home, I would recommend them to others. Both sales and installation workers were knowledgeable, skilled, and professional.

Our house had several pieces of siding that were water damages after 20 years. Also, some of the wood trim in higher places was also rotted. ( I had replaced siding and trim before, but they were in easily acessible near the ground.) The work I needed from for this job required large ladders to reach. I contacted two companies including Siding Repair Systems. Siding Repair does the kind of small repairs I need as well as large jobs. The other company did not seem as familiar with the work needed and their quote was several hundred dollars more, so I went with SIding Repair. The crew was originally scheduled for Wednesday, but arrived on Thursday morning - not a problem for me. The owner of Siding Repair Systems came early to get the job started. Four crew members did the work. They were very professional and I enjoyed talking with them about repairs in general. They gave me a couple of tips on repairs that I do myself. This job was not very large and they finished soon after lunch. Overall I was very satisfied and would use them again in the future.

Siding Repair Systems was professional and attentive to our requests. It was easy to work with the office staff. Mike was very accessible and helped us with our design ideas and color choices. His crew showed up on time and worked hard to put the siding on according to the manufacturer's requirements. They were courteous and careful. They worked with the Hardie Board representative to make sure to do a professional job. They worked over a two week period and made sure that we were satisfied with the result. After they finished we walked through and they took care of any concerns. They cleaned up the job site thoroughly after they completed the job. We are very happy with the final result and would highly recommend this company and this crew.

It was great. I am very, very pleased. They were very neat, sowed up when they said they were going to and they kept the place clean. The new siding makes our place look brand new! We liked the salesman who came here. He wasn't pushy and didn't try to high pressure sell us into anything. I would hire them again!