MCC Cleaning & Restoration is a local disaster recovery company in O'Fallon, Missouri, established in 2015. They specialize in water damage restoration, fire damage restoration, and air duct cleaning services. Their service area covers St. Louis, St. Charles, Warren, and Lincoln Counties. MCC Cleaning & Restoration prides itself on its 24/7 emergency service availability and works directly with insurance companies to streamline the claim process.
Business highlights
10 years of trusted experience
Women Owned & Operated
Family Owned & Operated
Emergency Services Offered
Eco Friendly
Services we offer
Air Duct Cleaning, Dryer Vent Cleaning, , Crawl Space Cleanup, Water Damage Cleanup, Mold Mitigation, flood damage, restoration
The whole experience was amazing! When Eric came to look at the house he explained everything to us so we would understand the process and what to expect. He let me know how common this happens and it even happened to him recently which made me feel better. They were super efficient, quick, and caring. They even use green products which is a plus having a pet. I would recommend them to friends family and anyone else who needs their help with the services they provide. Very affordable for us and money well spent! Thank you so much for making the house feel more comfortable and the air so much cleaner!
Description of Work: Mold Testing and Remediation
Rating Category
Rating out of 5
Yes, I recommend this pro
Melissa M.
10/2022
1.0
sewer cleaning
+ -1 more
This company showed up out of no where and preyed on several people in my neighborhood. The owner Eric promised more than they delivered. The Estimate was inflated to my insurance. They added and charged for services that were never performed. Thousands of dollars charged for equipment that was never used. They also did the same to my daughter. They have never even finished her job. They did have 1 employee that was awesome and I wrote a review for him and him alone. I believe his name was Chuck. They left a message (Eric's Wife) stating that they would not be completing her Job until she paid more money. I am more than disgusted with this company.
Description of Work: Sewage restoration
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$30,000
Response from MCC Cleaning & Restoration
There are so many mistruths in this review I can’t find a place to professionally start. I have a text message from you after the work was completed stating how happy you were with the the work and the workers. Just upset that Invoicing took longer than expected and now I understand why. You wanted to scam our company for the services and your insurance for personal gain. You were not preyed upon. I also have a text message from you on July 26th the day you signed your contract with your claim information. We were called to your street and you were desperate for help and we were there for you. We cleaned over 2 feet of human waste from an inhabitable basement, removed over 4 tons of debris, dried and cleaned it completely. Our before and after pictures will show a perfect job and doesn’t do it justice. Our pricing is done through a natio nal system with set standard pricing for the work completed. Which was submitted to and approved from your insurance by ME. You received over $3000 off your bill. We settled with your husband, you and your daughter two days ago and sign waivers instead of taking both accounts to litigation. Your claim was submitted and approved solely on the work and documentation presented by us and nothing more. You were happy with the work and the services until you realized you wouldn’t be able to keep insurance money like your daughter. We saved you thousands of dollars getting you approved otherwise it would have been out of your pocket. This is solely because you didn’t get to keep money for personal gain! We service over 1000 people a year as a small business and stand by our work and our workmanship. I’ll be happy to never work with someone like you again. I do have to add that as the actual owner, not Eric, it is extremely disappointing to be dealing with another small business owner that never once came to me with a concern other than the paperwork. Not about the the work. The bill. The timeline of work. Just the invoice. I am happy to always work with all my customers especially in a disaster situation but will not be taken advantage of. Eric has over 25 years experience not only in the St. Louis area but around the country. He was courteous and respectful and did a great job on your home. To go all over slandering work 3 months after completion when you never complained is grotesque and I hope you never deal with clients like yourselves in [Member Info Removed].
Lucinda P.
04/2022
5.0
gutter cleaning
+ -1 more
Quick, professional, good job for a good price! I already booked for next year.
Description of Work: Gutter Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Mike D.
04/2022
5.0
gutter cleaning
+ -1 more
They did a good job and would hire again if needed. Also great communication.
Description of Work: Gutter Cleaning
Rating Category
Rating out of 5
Yes, I recommend this pro
Danny K.
11/2021
1.0
chimney sweep
+ -1 more
Horrible experience. The guy was nice, but he got soot literally all over our house. We spent the 2+ hours subsequently cleaning up the soot that went on our floors, furniture, even bathroom toilet. I called the company afterward to express my concern and disappointment, and they promised to get back to me to find a way to make it right but never did. Worst experience we've ever had with a house service.
Description of Work: Chimney sweeping
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Jerry T.
10/2021
5.0
chimney sweep, dryer vent cleaning
+ 0 more
Went very well. They were on time and did jobs in a timely manner. Technician was knowledgeable and did a thorough job.
Description of Work: Chimney Sweep and Dryer vent cleaning
Rating Category
Rating out of 5
Yes, I recommend this pro
Scott B.
11/2020
5.0
gutter cleaning
+ -1 more
For the discounted price it was a good value
Description of Work: Xlean gutters
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Chris C.
11/2020
5.0
chimney sweep
+ -1 more
Awesome—very flexible with scheduling and service was great. Extremely responsive team at MCC!
Description of Work: Chimney cleaning and inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alex S.
11/2020
1.0
gutter cleaning
+ -1 more
We wanted to try someone new since our usual person was ill. Never thought I would write a bad review for a gutter cleaning service but here we are. This is the first company who threw the mess off of the roof and into the yard and left it. Granted they offered to come back a second time but still left most of the mess. I would not recommend them for something that actually needs to be cleaned.
Description of Work: Gutter cleaning
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$120
Response from MCC Cleaning & Restoration
Good Morning [Member Name Removed]! Like how we spoke yesterday, it was a windy day that interfered with the cleaning. Nothing was thrown off your roof, 15 gallons of debris was removed from your house and taken away. You complained about leaves on the patio and he came back right away. Instead of coming out and showing him where your concerns were, you sent your wife to the door and continued to message myself for over three hours being extremely rude, condescending, and extremely hard to work with. We appreciate all business but please stay loyal to your regular cleaner next season.
Paul B. W.
10/2020
5.0
gutter cleaning
+ -1 more
Great! Arrived on time. Explained a better type of gutter protectors.
Description of Work: Remove old gutter protectors and clean gutter and down spouts. Work completed
Rating Category
Rating out of 5
Yes, I recommend this pro
Robert C.
10/2020
5.0
chimney sweep
+ -1 more
They were outstanding in every way, The initial call was professional, giving me the price and services provided. Appointment was scheduled for the next week. The sweep was professional, courteous, and efficient. I plan to use them annually.
Description of Work: Inspected and cleaned 3 chimneys (1 gas, two wood burning)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$267
Angela O.
09/2020
5.0
chimney sweep
+ -1 more
It went great! The representative was extremely professional and timely. Thanks.
Description of Work: Chimney Sweep, and repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$148
Todd G.
09/2020
3.0
chimney sweep
+ -1 more
The job seemed rushed. While he did clean and removed quite a bit of soot, the inspection consisted of taking a cellphone picture from the fireplace. I had read a review that they are supposed to use a piece of equipment like a camera snake to do an actual inspection. We asked if the fireplace was usable and his reply was you can try it and if you smell smoke upstairs you'll know. Overall he performed the cleaning. Although I'm sure it could have been done more thoroughly. We were told that during the service, if they determined there were any leaks or issues, they could be fixed during the visit. It's hard to determine issues if you don't really inspect them. The house was built in 1903 and the chimney definitely needed a thorough inspection.
Description of Work: Clean and Inspect chimney
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0
$89.99
Kristie E.
07/2020
2.0
air duct cleaning
+ -1 more
First of all it’s 90+ degrees outside and they had to leave my front door slightly open for 3 hours letting flies in along with the hot air. After they left I discovered piles of dirt all over my basement along with drywall dust on my furniture from them removing wall vents. I’ve had drywall companies here that do a better job of not trashing someone’s house! They don’t wear shoes covers of which then they had tracks all over my dark wood flooring. I paid a lot for this service as I was not expecting until they wrote up the crazy bill! Also the customer service is a joke. I tried calling for days and leaving messages with no response. This company obviously does not know how to take care of their customers. They leave your house a mess. I mean you have huge vacuums doing the work so why not clean up after yourself! Will never recommend. If you use this company be prepared for a mess afterwards!
Description of Work: Duct cleaning
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0
Response from MCC Cleaning & Restoration
[Member Name Removed], I am so sorry for any mess left behind! I would have gladly sent technicians back at that exact time to take care of anything you were unhappy with! I tried returning your call Tuesday at 2:29pm right after you called leaving you a voicemail and again today leaving another voicemail at 9:39AM. I also state on our voicemail to please send an email if needing a quick response and could definitely have helped you that [Member Information Removed] as well! One of the machines does typically stay outside but had they known it was an issue for you, they certainly would have made other accommodations for satisfaction. I am very sorry you aren’t happy with your experience and I wish we could have an opportunity to make things right! Best of luck in the future!
Mary O.
06/2020
5.0
gutter cleaning, dryer vent cleaning
+ 0 more
The young men who did the work were prompt, polite, pleasant and efficient. They did an excellent job on all of the needed work.
Description of Work: Mine and my next-door neighbor's gutters needed cleaning, and my dryer vent, as well.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James P.
06/2020
5.0
gutter cleaning
+ -1 more
It went very well. Had a minor scheduling glitch which was easily corrected. I will hire them again next year.
Description of Work: Had the 2nd story gutters cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gervais Y.
05/2020
5.0
gutter cleaning, air duct cleaning
+ 0 more
Great and Mcc was prompt and did fantastic work.
Description of Work: Gutter cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Joshua J.
05/2020
5.0
air duct cleaning
+ -1 more
Jessica at MCC was very kind and worked with us to schedule a day for the air duct cleaning. She returned my email within minutes of me asking for an estimate. The work was done in less than two hours. The workers kept their distance because of the COVID-19 virus. We were shown video of the cleaning process, to see the before and after. Glad I finally got the work done, and can breath easier in my home.
Description of Work: Clean air ducts for two-furnace home and dryer vent cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$399
Ashley S.
05/2020
5.0
air duct cleaning
+ -1 more
Our air ducts were horrible in an older home. We checked them before to make sure whoever came actually cleaned them and this company did awesome! Guys we’re super fast and great to work with. Would recommend and Thank you again!
Description of Work: Air duct and Furnace cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from MCC Cleaning & Restoration
Thank you so much [Member Name Removed]! Please think of us if there is anything we can help you with in the future!
Craig T.
05/2020
5.0
gutter cleaning
+ -1 more
MCC did a great job. They were able to come out the same day, I called.
Description of Work: Gutter Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Phil W.
02/2020
5.0
air duct cleaning
+ -1 more
These folks were outstanding! Very easy to set up an appointment and the service itself was great. They cleaned the air ducts, showed me photos of the work, and even helped with some air flow issues I was having. They went above and beyond. I highly recommend them.
Description of Work: Air Duct Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Crystal R.
01/2020
1.0
chimney sweep
+ -1 more
What started with me going to leave a 3 star review ended up with me leaving a 1 star...I messaged them before posting a review in case they wanted to try and make things right. I said "Hi there, I just wanted to give you a heads up before I post a review on Yelp/Google. I was not 100% satisfied with my experience. My tech did not introduce himself when he came to my house. He wasn't completely unfriendly, but he certainly wasn't friendly either. He didn't use shoe covers (which even the cable guy uses when he comes over) which bothered me when he walked all over our rugs and more importantly, my baby's mat. Although he used a tarp, it still left residue on my floor and rug. Whatever he used to fix the cracks in my fireplace left residue all over the brick outside the fireplace. I am not 100% dissatisfied seeing as whomever I've been speaking with on here as well as who I spoke with on the phone was very friendly, but I certainly am not thrilled with my experience either." Their response (which clearly was NOT meant for me, but for the tech who came to my house) was- "What's the residue so I can tell her. I'm tired of people already." So on top of being disappointed with the tech, whoever is in charge of their customer service is TERRIBLE. Definitely would not recommend this company!
Description of Work: Chimney Sweep
Rating Category
Rating out of 5
professionalism
1.0
$148
Response from MCC Cleaning & Restoration
Hi [Member Name Removed], I’m sorry I didn’t see you had posted a review before I was able to respond. Like in my message, that wasn’t meant for you and I was in the middle of an email regarding my own home when I clicked on the angies list message and when I went back and continued typing I didn’t realize I was still in angies list, again I’m sorry about that! I did just get a chance to speak with the tech and he stated you came outside as he was pulling in the driveway and he said hi and introduced himself which is typical. I’m really sorry if there was any miscommunication. It has been about 30 minutes since your first message and I haven’t even gotten a chance to reply before you went straight to the review page. The residue for the sealing will go away over time and as you burn fires but there’s no way to “clean” it without possibly breaking the seal. Sometimes chimney cleanings can have air horn debris when it is extremely dirty, usually the tarp catches it all. Keeping up with the yearly maintenance will help in the future. If there is a spot on the rug I would be happy to address that like I said in my response. Also, the tech would be happy to remove shoes if requested they not be worn in a home. Usually they have booties, I’ve just been informed they were on backorder through Friday and will be back in the warehouse Monday. If there is anything further I can try to do to resolve the issue please reach out. I do apologize if it didn’t meet your expectations.
Bobby P.
12/2019
1.0
chimney sweep
+ -1 more
The service man had nothing to ID himself. He refused to give me his last name. He would only tell me that his first name was Chuck. He did not want to give me a receipt for the service. He texted his place of business and an email was sent to me. I would not recommend MCC Cleaning and Restoration to anyone.
Description of Work: Chimney Sweep cleaning
Rating Category
Rating out of 5
Response from MCC Cleaning & Restoration
Mr. Member Name Removed] you were incredibly rude from the get go. I gave you a call that the technician was on his way and would arrive right about 9am. He arrived, in a work vehicle, in uniform and gave you his name and who he was with. The technicians are not required to give you a last name, especially if they are feeling uncomfortable. He preformed the requested service for you and you demanded a receipt before paying for the service. Do you get to go into a store and ask for a receipt before paying for merchandise? Regardless, I sent a receipt over to you right away through your email while the technician waited for you to receive it and collect payment. You then called the office after he left and accused the tech of being “retarded” and “autistic” which is incredibly offensive not only to the company, but to every person in the work field that may have a disability. The experience with you this morning was unlike one I’ve ever had in my 15 years of being in this business and one I hope not to encounter again. You have been put on a small list of customers I will refuse to service for your hostility and rude discrimination to an individual. God bless and merry Christmas. Good luck with future services.
matt K.
12/2019
5.0
gutter cleaning
+ -1 more
They did a great job. They were professional and on time.
Description of Work: Clean gutters
Rating Category
Rating out of 5
Yes, I recommend this pro
Kevin R.
11/2019
5.0
gutter cleaning
+ -1 more
They did a nice job. Good communication. Easy to work with.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
FAQ
MCC Cleaning & Restoration is currently rated 4.5 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
MCC Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa