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ABOVE & BEYOND POOL

Pool and Spa Service, Pool Sales Construction and Installation, Billiard Table Sales,

About us

Winter Hours: October 1 thru May 1 ..M-F....10:00 to 5:30 Sat = 10:00 to 3:00 Sun - Closed Summer Hours: May thru Sept 30 ..M-F......9:00 to 6:00 Sat = 10:00 to 5:00 Sun - 10:00 to 3:00 Store has been in business since 2000

Business highlights

25 years of trusted experience

Services we offer

ABOVE GROUND POOL SALES AND INSTALLATION, IN GROUND AND ABOVE GROUND LINER REPLACEMENT, EQUIPMENT REPAIR, POOL OPENINGS AND CLOSINGS, WEEKLY SERVICE, FREE WATER TESTING, LARGE SHOWROOM, SIZABLE SELECTION OF POOL TOYS, BILLIARD CUES, BILLIARD TABLES, FELT RECOVERING....6500 sq ft of SHOWROOM AND INVENTORY

Services we don't offer

WE DO NOT INSTALL IN GROUND POOLS........WE SERVICE COMPLETELY ONCE POOL IS INSTALLED.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.56 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
17%
1
33%


Rating CategoryRating out of 5
quality
3.5
value
4.6
professionalism
3.2
responsiveness
3.2
punctuality
3.5
Showing 1-6 of 6 reviews

Alyssa S.
02/2023
1.0
pool cleaners
  + -1 more
Above and Beyond replaced our inground pool liner. This company was a mess from the start. The workers left large rocks under liner…my husband had to call owner to push for them to pull back the liner to clean the rocks out. We also had concerns about the liner being too small as it was pulling quite a bit in corners, along edges, and steps. We were assured by owner this was normal and it would stretch out. A short 3 years later and we have tears in the liner where it’s pulled around jets. We got confirmation from 2 other liner companies that indeed the installation was botched, the liner was too small. We are faced with having to purchase a new pool liner, they should last more than 3 years. This company refused to fix their mistakes. Buyer beware. Do NOT hire this company!
Description of Work: Pool liner installation

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,700

Mary A.
02/2015
1.0
pool cleaners
  + -1 more
unknown
Description of Work: Contacted their guy responsible for opening pools. All I got was the runaround - the guy didn't return calls and didn't show when he said he would. I finally went to the store to talk to him personally. He told me he would be out the next day at 5:00ish - never showed, never called. Fed up by this total lack of professionalism, I contacted the store but didn't get much satisfaction. I will NEVER NEVER do business with them again.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from ABOVE & BEYOND POOL
Response from Above & Beyond: We apologize if this customer was not treated with our normal customer service.....It is unacceptable A & B procedure for any employee to not respond to a phone call or email in a friendly manner. We had one employee that did not perform well in this area and he has since been terminated. We hope that any one that has been treated in this way will contact the owners directly so that we can benefit from the input......thank you........

Robert T.
06/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Price was comparable to other bids for liner replacement. Communication was not as good as I would have liked throughout the project. I had to call for status of the liner being received at the store more than once. Some messages were not returned and/or returned in a timely manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,000

INGE M.
05/2007
2.0
pool cleaners
  + -1 more
I never heard back, so I found another resource.
Description of Work: Opened my pool to find that the liner appeared to be disconnecting from pool structure. Contacted Above & Beyond Pool via email address provided, with a request for advice, but I received no response whatsoever.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0


Response from ABOVE & BEYOND POOL
Response from Above & Beyond: We were not aware of this customers attempt to contact us. We did not install the defective liner. Our apologies if in fact we did not return the email. More than likely it was never viewed due to spam. We make it a strong part of our customer service to return emails and phone calls.

MARIAN PALMA C.
08/2005
5.0
pool cleaners
  + -1 more
unknown
Description of Work: I WENT IN PERSON TO ABOVE & BEYOND WHEN MY POOL SERVICE PERSON KEPT BLOWING OFF MY APPOINTMENTS. I ASKED ABOVE & BEYOND TO MAKE REPAIRS TO MY LINER. WHILE THEY ADVISED THAT THEY COULD DO THIS, THEY TOLD ME I COULD SAVE THEIR SERVICE CHARGE BY DOING THE WORK MYSELF. THEY SOLD ME A PATCH KIT FOR $6.75 AND INSTRUCTED ME ON HOW TO MAKE THE REPAIR. IT ENDED UP TAKING ME ABOUT 10 MINUTES TO DO THE WORK MYSELF. THIS WAS AFTER WAITING FOR OVER THREE WEEKS FOR MY POOL GUY TO DO THE WORK. NEEDLESS TO SAY, HE IS NO LONGER MY POOL GUY.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$6.75

02/2004
5.0
pool cleaners
  + -1 more
THEY REALLY KNEW WHAT THEY WERE DOING. THE PRICE WAS LOWER THAN MOST OTHER PLACES THAT WE PRICED.
Description of Work: PUT A NEW POOL LINER IN OUR POOL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

    Contact information

    203 ARMOUR RD, North Kansas City, MO 64116

    www.aboveandbeyondkc.com

    Service hours

    Sunday:
    10:00 AM - 3:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation,
    Billiard Table Sales,
    Billiard Table Repair

    FAQ

    ABOVE & BEYOND POOL is currently rated 3.5 overall out of 5.

    Sunday: 10:00 AM - 3:00 PM

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 5:00 PM

    ABOVE & BEYOND POOL accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, ABOVE & BEYOND POOL offers free project estimates.
    Yes, ABOVE & BEYOND POOL offers eco-friendly accreditations.
    No, ABOVE & BEYOND POOL does not offer a senior discount.
    No, ABOVE & BEYOND POOL does not offer emergency services.
    Yes, ABOVE & BEYOND POOL offers warranties.
    ABOVE & BEYOND POOL offers the following services: ABOVE GROUND POOL SALES AND INSTALLATION, IN GROUND AND ABOVE GROUND LINER REPLACEMENT, EQUIPMENT REPAIR, POOL OPENINGS AND CLOSINGS, WEEKLY SERVICE, FREE WATER TESTING, LARGE SHOWROOM, SIZABLE SELECTION OF POOL TOYS, BILLIARD CUES, BILLIARD TABLES, FELT RECOVERING....6500 sq ft of SHOWROOM AND INVENTORY
    WE DO NOT INSTALL IN GROUND POOLS........WE SERVICE COMPLETELY ONCE POOL IS INSTALLED.

    Contact information

    203 ARMOUR RD, North Kansas City, MO 64116

    www.aboveandbeyondkc.com

    Service hours

    Sunday:
    10:00 AM - 3:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM