Redeemed Heating and Cooling L.L.C

Fire broke out during install. Ac unit has had leak ever since install. They came and topped it off last summer. This summer it’s not working again.

Stay away from this company. Hottest summer yet, the tech told us on two occasions they would submit information to our home warranty company. Each time we gave them a day to submit then followed up. Then found that they didn't submit anything and won't because they don't work with that home warranty company. I called and talk to Ashton who said we would have to submit the information and we would have to pay out of pocket then go to the home warranty company. I was fine with this but I need the estimate. They gave me a two line estimate. I needed requested line items to submit to home warranty company. I emailed and then called Ashton back. She said she would get it to me. That was on a Thursday. Nothing from Redeemed on Monday by 3:00. I call again and talked the receptionist who came back on the line and said I was to talk with her boss, Justin. Justin does nothing but argue with me that he doesn't do anything with my home warranty company. I was asking him to but what I needed was a line item estimate. He can't give that to me because my home warranty company will try to not pay for items. But I'm paying out of pocket it doesn't matter. I could not get this person to understand that it was not about the money part, I'm fine with their rules. What I wanted him to understand was that multiple promises were made but nothing was done yet we were told it was done. They have left us in the 100+ temperatures for 9 days with nobody doing anything. Nobody communicating. And then he hung up on me when I asked him to listen to me before stating...we don't work with your warranty company. That is not the issue! The issue is that his team lied on multiple occasions to us and then just did nothing! I now have to find another company to fix our air conditioner. This is the worse vendor I have had to deal with for many years. Trust me...stay away from this company! Far, far away.

- Very laid back - it has been a month now to get my HVAC system fixed, the new compressor they installed broke down on the same day it was installed, so far they don't know why it broke down. - very difficult to get them to answer the phone - No sense of urgency at all - Claimed that warranty company is the cause of delay, Warranty company said they even didn't hear from him at all !! - Finally called me to say "you will not get your AC fixed until you take off the bad review".

Justin and his guys did an amazing job, they arrived a little early, in the pouring freezing rain and got my new unit installed. He has the best prices and warranty out of all the companies I called, and was able to have my heat and ac fixed the day after my old unit went out. Professionalism was through the roof, they cleaned up their mess, they were little blue booties through my house so they didnt track anything, they stayed and let me know every step of the process and even checked back after a couple weeks. I couldnt be happier.

Justin did an excellent job. The price and time to install was better than could be asked for. Very knowledgeable and friendly will definitely be my go to for all heating and air needs.

It went well he showed up on time fixed my problem and prices where fair will use this company again.

I had Corey from Redeemed out to service our A/C. I explained the situation and what was exactly what was occurring. He assured me he would spend time to allow the system to replicate the issue. Without leaving my garage/furnace to look at outside unit, he replaced a small common part and was gone within 30 mins of arrival of a 5p-9p appointment. The following day the issue was still occurring and by 8pm it was 80+ degrees with a toddler and infant at home. I called the emergency line, to which I was shut down, and told I need to contact our home warranty company, who the original dispatch was through. When I gave the warranty company the contact info, she still denied the ability to dispatch a tech, even tho the issue qualified as an emergency by their definition. This company is not 24hr as depicted and only will work as close to 9-5 as possible. I’ve never been treated more poorly or as I was unimportant to a company as this experience. They were rude and did not stand behind the work or word of their technician or the company they partner with

Fantastic!

Missed their provided response window twice. Didn't fix the problem in two trips. Unresponsive to the home warranty company ( home warranty company redispatched to another vendor due to unresponsiveness) Lied to me repeatedly when I contacted them directly.

For the first issue, the contractor came out and performed the service as prescribed by the Home Warranty Company. There was an additional charge of $219. I asked what it was for. The contractor called his office and said 'Nevermind, we'll take care of it'. What they did was call HSA and tell them that I refused to pay. I then had to log yet another call with HSA for the same unit and it went to this company. They did not contact me, so I called them and they said that HSA had canceled the call. It turns out that THEY canceled the call with HSA for non-payment of the $219, but didn't tell me about it. I called back and paid them and asked why they lied to me. The unsatisfactory answer I got was 'I just do what I'm told' from the receptionist. For the second issue the contractor showed up, ordered a part and left. I didn't hear back from them for 3 weeks. I had called them several times and they didn't know any kind of status. The lack of communication was very poor.

Excellent! Customer service is great and Cody was awesome!! Very professional and friendly. Stayed late to get the job completed. Will definitely use again and would highly recommend!!

I used them countless times and I really like them. They're kind and they do their work. They show up on time.

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unknown

came through our house to look at our ducting and boots for our HSA home warranty. you could clearly tell that the boots are rusted and the ducting was falling apart. instead of telling HSA that it was from normal wear and tear they said it was rodent damage. the amount of mice to do the amount of rust would have to be well over 1000 mice peeing 12 times a day for years!!!!! thank you redeemed you do not live by your name you will not be able to redeem your service for me and hopefully this review will save people time and money and they don't use you