Larson Heating, Air & Plumbing

Never showed up for scheduled appointment

never returned calls/messages

It was good. They're a really good family owned business. If they were in business I would use them again.

unknown

unknown

.

unknown

unknown

.

unknown

unknown

unknown

unknown

unknown

unknown

.

Larson's service men were out 2 days after our agreement was made and worked the entire day to replace our central outside a/c unit. It was a lot of work as we kept the furnace air-handling unit which they had to pull out and build it back up to allow the new a/c unit to properly work. They replaced the gas line to the furnace and replaced the condesation line which was plugged. Upon completion of work, no problems at this time. Will call them again if we need assistance. Tku Mark and the 3 repairmen service men that were involved.

We had been customers of Larson. During the winter, we called them four times in less than three months. Each time they supposedly fixed the problem but never did. The last time we called them, a supervisor or lead person came out. He told us we needed a brand new furnace and lots of other work. The price quoted was around $7,000 with only two days to take advantage of this price. We called someone else to get a second opinion. The second opinion told us we did not need a new furnace but only repairs and some duct work. We paid less than $700 to resolve the entire issues we were having. Larson oversold us, tried to make lots of money on repairs and a furnace that we did not need. We spent hundreds of dollars with them that never resolved our issues. They advertise a lot but don't select them based on their advertising. Check around because there are other companies that have integrity and excellent customer service that you can trust.

Wanted almost three times the cost of the part (checked with friend who is in the HVAC business). |But did have Larson come later to give estimate on complete replacement of 16 yr old system. There price is high but still fair. Will get other prices before deciding. |Have used Larson before, they do the job well.

Called Larson and set up an appointment for 8:00 am on November 14, 2013. About 8:40 am I got a call from tech who explained that he had a meeting at the office and was running late. He would be their about 9:30 am. So I called the office to reschedule and office girl said "he went to his second appointment 1st." Conflicting stories but decided to reschedule. So we scheduled a 8:00 am appointment for Monday, November 18, 2013. They no showed again! So I called the office about 8:35 am and got no apology just more excuses ! The guy that answered actually defended the tech again. I understand that people run late but everyone has a cell phone so at least call the client. I live in Nixa but work in Springfield so time is money! Being a realtor / property manager that deals with repairs for a living this was unacceptable. I will never call this company again. This is my first bad experience from Angie's list.

They are very good. They are very thorough, clean, and timely. They gave me suggestions for better care of the unit and that our duct work needed to be cleaned.

We have an annual service with them. Their service is excellent. Their price is very reasonable, and the people there are very cordial. They come when they said they are going to come. They call you if they are in the middle of another problem, or if they would be delayed in their appointment. Also, they are prompt in their work.

We have used Larson for over 15 years at three different properties. Their owner, staff and technicians are good folks that take care of their customers. They might not be the absolute cheapest in town, but I know when I call them, they will be honest, do the job right and stand behind their work.

I have been using them for five years on and off. They are good.

They have always done excellent job for me. They are very friendly and always willing to get right on to the job. They are very easy to talk to. They also promised to send somebody any time if the heating system goes off but I hadn’t any problem till now. They respond very quickly and I have always had good experience wit them. I would rate them high overall. I would use them again in the future.