Foundation Recovery Systems

My parents had the foundation work done and so we eliminated people based on Angie' List. They were starting to have cracks. Their home is pretty old, 60 years old. They have the big trees around it. It was built on a golf course. Things were starting to affect the foundation plus with the weather shifting, hot cold, it was all over their neighborhood, they have those issues. I thought the service was really good and they did what they said they were going to do. There was just an issue where they they back-filled at the point where they were doing work at the back of the house. We had to get them to come out two or three times because the land settled. They took out a lot of dirt and land. When they filled it back, they didn't use all of that. Of course, it sank. Its kind of a no-brainer. We had to have them come back a couple of times to fix that. When they said they were going to come back, they did. They did something, it was better for a little bit and then it sank again but they came back out. They were very good about that. They came back until it's finally okay.

I havent had the work done yet but it will start next week.

Once they came on our dry way they altered the dry way. They broke it. They were horrible to work with. (HEARSAY) They tried to avoid us instead of apologizing. As far as trying to fix our dry way, they were slow.

They were very professional. The estimate was higher than I was hoping for, but they did exactly what they said, on time, with no problems. The final cost was actually a little bit less than the estimate, because they overestimated at the beginning.

It went great. They were on time, courteous, friendly, professional. They did their work quickly and completely and repaired any damage caused in the process (at no extra charge unlike other companies I checked out). When I had some initial issues with a sagging fence and settling dirt as a result of their visit they were out the same day before I got home from work and corrected the problem. I haven't had any problems since/. Oh, and they were from waaay cheaper than Dry Basement (let's just say 5 figures) and didn't try to sell me stuff I didn't need or want.

Very expensive process, but they did exactly what they said they would do.

I didn’t like that they took too many shrubs and landscaping out to get the heavy equipment in, which I don’t think they needed to use.

We were very pleased with this company. Mark Stone came out to give us a bid and answered our many questions. We had several companies come out to bid, and while they all seemed to have different ideas on what to do (we found out our house was unique) and one that didn't even want to touch it, we were very pleased that Mark Stone was confident Foundation Recovery would be able to do the job. We originally were quoted 4 piers but once the work was started it was decided it would be better to add another one on the end of the house; adding an additional $1400 cost, but we agreed as we wanted the foundation repair to be right. All of the crew (with Nick as the Forman) that came out were very friendly, took time to answer our questions as the work was being done and were very hardworking. This also came with a transferable lifetime warranty.

Cracks in Sheetrock and some cracks in brick also.

It's great! Workers were pleasant, conscientious and polite. Worked very hard and got the job done in two days (making two separate trips). I would highly recommend this company to anyone! Salesman was Marty. He was very helpful and kind. We truly enjoyed meeting him.

They jack hammered around the outside wall of bedroom and bathroom downstairs, tore out part of the wall between bathroom and bedroom and took out about 2 feet from the floe up of each affected wall. They laid the drains, and dug the hole for the sump in the closet between the bedroom and bathroom. Unfortunately, at some point concrete dust got into the water drain pipes. This caused drainage problems which I noticed 2 days later after they had repaired the walls and laid new concrete and cleaned up the mess. They were very responsive to my call about the drain and sent out a plumber at their expense to fix the problem. I was very satisfied with their work

Salesman was very professional and knowledgeable, until I had questions later. He was hard to reach, and when I did, his answer wasn't great. I had specifically asked about the work done under a concrete slab: How would they remove the concrete? With a saw? His initial answer was "yes," but then he said it depends on the crew. In other words, he didn't know, and should have just said that. My concern about the concrete removal was a non-issue. They used a jackhammer, and removed a square fairly cleanly. However, they did not pack the dirt down before replacing the concrete, meaning it sank after a good rainfall, leaving a big void under the slab. It was no trouble getting that work redone, although the original pour looked better from the surface. I am satisfied and confident in the pier-work and the hardware itself, and glad I had the work done for piece of mind.

Salesman is very friendly and "talks a good game" to sell you on their company. When they did the work they damaged the siding on the house, knocked down the drain pipe, and damaged the portico on the entrance to our home. Instead of returning the dirt to the trench they dug to work on the foundation they spread it all over half of the front lawn. It was a mess! I called the company repeatedly to complain about the mess they left but they did not accept responsibility. We had to hire someone to repair all the damage to the house, which they did pay for eventually, put we had to hire someone else to repair the damage to the lawn. The foundation crack was under the front door and they supported one side but not the other. I called the company repeatedly to ask them to fix the problem but they denied any responsibility. The job was not completed properly and I ended up calling another company to come in and repair the problem.

The end result met our expectations, and 6 months later, we do not have a problem with water, or the house settling anymore. The working crew was very professional, and tried to minimize the mess and inconvenience as much as they could (though there was still quite a mess). The things that didn't go so well - They hit one of our gutters with their machines as they were digging, and have still not replaced it - though they said they would Pay attention to how the contract is written, because we bought so many pounds of the "polyfil" material that they would use to inject under our house and were told that we would only pay for what was actually used (if less) and we would pay more (if more was needed), they just put the estimated amount in the contract so that you have a better estimate of the final price. We only used about 1/8 of the estimated amount, and it was kind of a hassle to get them to take that extra money off the final contract price, because nowhere did it say in our contract that they would take the money off the final price. They did take the cost down, BUT said there was a minimum cost to bring that crew/truck out which was more than we had met with the amount of material we used, and we had never heard of this "minimum" cost before. I did feel like he was being honest, but it kind of sucked to feel like you paid more than what you used, since that was not explained up front (and I think that was the case because they thought our house would need a lot more work than it did) Ruts were run down our driveway because members of the crew could not keep the trailers on the driveway The black tar paper stuff they used to adhere to our foundation to address the cracks has started peeling off. I am still not sure what to do about that. In the end, I would have them do the work again. Just watch out for how the contract is worded, and take pictures of any damage.

They did a good job and they were timely.

It went ok overall. They happened to come after a snow storm and our yard was torn up. The reseeded the area but it came back as weeds and the ground is still uneven. We are having another provider to come back and even the ground and reseed for the fall. The did great on the pillars.

They dropped the ball when we scheduled the work. They changed the date of the work without telling me and they were trying to not have to get a permit to do the work. I guess out where they are they don't have the permit and I was like you're not touching my house until you have a permit and once they got the permit, they discovered that they needed to do a different kind of pier than what they told me and nobody ever called me and told me that they changed anything so I fired them. The guy who came out and did the estimate was really good and he was professional. It was just the whole way they handled my job was not professional.

This work was completed on a domestic violence shelter that houses approximately 20 people on the lower level. When FRS was contacted, we had mold on the walls, and mushrooms growing on the carpet. It was in very bad shape. We were no longer allowing people to reside on the lower level. They said they could get the moisture out and they really did. They were prompt, fast, and very clean. There was cement coming in through the windows and machinery everywhere. We thought we would be cleaning up forever, but we only had a little sweeping to do before we could start putting our new floor in. They are very good at what they do. It has been two years and with all of the flooding outside, there has not been any sign of moisture. We have been very surprised by the entire process.

It was disappointing to say the least. The sales staff and the corporate staff were all very professional. It was the crew that was less than professional. They were very nice and polite young men, just not self starters or had pride in their work. This company could be very good at the other services they list if they do not use the young boys to do the job. First all the company is headquartered in Moberly, MO. so everything is always, well we are coming or going to Moberly. Can't do this or that or our time will be later because we are coming from Moberly. The boys arrived on the appointed day at about 1:00 or 1:30 pm because they had had to drive from Moberly. They then had to go to lunch because they hadn't eaten. About 3:45 or so, they had to quit for the day because they were tired. Came late the next AM because their GPS led them to the wrong location. We think they worked until about 12:00 or 1:00 then went to lunch and to Lowe's to get supplies. Came back a little after 4:00 that afternoon. Called about 8:45 pm and said they weren't finished and would be back on Monday after they drove back from Moberly on Monday. We went over to the property to inspect what had been done. The drainage system had been put together with duct tape and they had used landscape rock to fill in the trench. Not only had they used duct tape on the system, but it was up and down and did not slope into the sump pump. They did not bring the proper hole saw to make the hole to send the sump pipe outside so they borrowed ours to do the job. No problem, they didn't hurt it. It was just unprofessional. When I called the salesman about the duct tape, he said that was standard and it was only to hold it together until they poured the cement on top. Now what happens on the bottom when the duct tape is wet from the water we are trying to eliminate and it is covered with concrete? The system is not professional! We had our plumber come over to inspect it and see if we were unreasonable and he said it would never have worked. We told the company to come and get their material and supplies. We paid them what they asked for the trench they had done and we were all happy from then on. It was an expensive lesson and I am writing this so that no one else has to experience this unprofessional system. They need to use some type of permanent connectors for the drainage system and send men instead of boys who like to horseplay instead of work. I'm sure others have had this system installed by this company and have had not complaints. I researched this company on Angie's List and they have great reviews from the Better Business Bureau. We just had a bad experience and the next person may have a great review. I hope that is true, because these are actually very nice folks.

They were great. Started when they said they would finished on time and cleaned up nicely. And best of all fixed the problem.

The work was done quickly and professionally. If you have work that needs to be done, be prepared for a long wait. We contacted them in November and it was April before they were able to get the work done. Well worth the wait though.

Very professional and quicker than expected . We were informed on all steps of procidure . The details given on procidure were very clear and in laymans terms. When they left it was clean and felt as if we were an important client.

My initial encounter with FRS was good as the sales person was very knowledgeable, professional and thorough in his estimate and overall approach. However, after much communication back and forth, the sales person suddenly stopped returning phone calls. I had negotiated with him on the price, terms, warranty, etc, most of which FRS refused to budge on. I finally gave up on them and moved on to another company, which has since performed the work. Several weeks later, I got an email from the company offering a substantial discount on our estimate (15%). When I asked why they didn't offer this discount when I asked for it, they had no good response, and told me that the sales person I had been working with had left the company. It was really frustrating. They had a very intense sales/marketing approach, which is maybe why their offering was so much more expensive than the other quotes I received. Maybe others have had different experiences, but mine was pretty poor.

The work was completed by a friendly competent team!

Went good. Guys that came were knowledgeable and nice. Installed to me what looked to be as they showed me. The only thing was the outside drain ended up below the level of the ground and they kind of made a well but using bricks that I had in the area. Not so pretty to look at.