Foundation Recovery Systems

We are greatly satisfied with the work that was done. Was a little nervous a few months back when we got so much rain. But everything went well. Thanks again!

Very well. Professional crew. Work completed on-time with minimum disruption

The salesman said it would be installed in a certain area, the installation crew disagreed and installed where they thought best. Bottom line, it did not fix the problem I have with water coming in to my basement.

All in all it went well. A couple hiccups but the company did make good

Excellent. Arrived on time. Completed all work as described. Completely satisfied

Great experience getting evaluation and bid. Very professional and informative about the work to be done. Contract was signed and down payment made. Move forward to work: Two men started drilling holes all over my patio to fill and raise. Immediately small cracks appeared, they stopped moved to another area continued same cracks, moved ect. Cut house flashing away exposing raw material to avoid breaking the siding, multi small cracks in the concrete they decided they couldn’t do any more. Leaving well over half the job incomplete. Agreed with their decision due to further damage. Was told it probably would save us money by doing less work. Contrary, it was well over contract amount as originally told. Explained to me by office that contact changed due to work done, calculated by material and labor??? So less work, material, damage, and unresolved finished cost more. And because work wasn’t as contract stated, warranty void. Be aware!

They promised that after the work was completed my floor would be level, but it is not. Also, they completely destroyed the heating vent in my dining room.

Went well...equipment working fine...has not rained enough to test the repaired crack in the wall.

Wonderful, crew was excellent to work with

My husband and I did our research before contacting companies to provide quotes for us and this was one that had great reviews. Well earned! Clearly quality of work is everything, and I can tell you the end result is impressive, but what stands out are how well everyone communicated with us. From the initial contact with the sales person we both agreed we felt good going with them. He spent about 45 minutes going through and around the house taking pictures, measurements and explaining what he saw and what it meant. With such a costly endeavor, it was important that we felt everything was clear up front. The other companies who provided quotes did not do that at all! Communication remained excellent leading up to work starting. Then Clint walked through the process before he started, explaining first to my husband and then to me since I wasn't there initially. That remained the case through out the 3 days it took to complete the project. Clint, Jackson and Austin worked quickly and efficiently. They were kind and friendly and even rescued a couple of our son's hot wheels and gave me a hand over the trench when I forgot my garage door opener. These guys and this company were a pleasure to work with and I highly reccomend going with them.

On time, completed according to plan

At this moment I do not know if it is a success. I will know more as the rains come. I can address the issues that I found while dealing with the company. ..Once the contract is signed to do the work, additional work to prepare the basement for installation begin to come to light. For me it was the removal of my bathroom, addition of two electrical outlets. Added about $5,000 to final cost (done by companies I had to hire) ..Work date was about 2.5 months from signing of contract. No follow through except the week before to double check date of install. ..Initial crew showed up to do install and refused to the install because they did not have enough room to work. The Sales Rep. assured me I would not have to move all basement items out. (not true). Plus this crew stated that mud would be all over the place once they began to work..(not true). Second crew showed up for install after I removed and stored basement contents in the garage. Issues ...Crew members being asked to leave and left in order to work on in house projects in the middle of mine. ...Crew complaining about dealing with rock basement and plumbing and gas lines that were attached to wall. ...Basement floor was painted and in relatively good shape, after install it is chipped, scarred and will need to be cleaned and repainted.... and there is concrete stuck to the floor and dust on the plastic walls and odor that permeates the house of wet concrete, and plastic even a week later. ...Removed utility sink, did not reinstall and tried to leave it in the yard...and now it is broken...and I have no access to water in order to clean. Not the quality I was expecting but I want others to know what to ask about before getting involved in the basement waterproofing work done by this company. Like I said , I do not know if this waterproofing job was done correctly or will work, I only know the facts that I have listed above. (not true)

he was professional and provided a good estimate

The wall work went as planned. We had everything ready, and there were no obstructions to processing the job. The outside drain system that we paid for was not installed. Grading was done accordingly for new fill. Apparently, as found out later, one pre existing drain system was broke off. We were not informed and this drain was filled up with packed dirt and the pipe 'stuck' back in the ground. We waited 4 months for the finish grading to be done due to significant rains. When the cleanup grading was done, it was very incorrect and the workers were told to correct it that day. They claimed they had a Bobcat coming to correct their work, however, it never showed up, nor did they correct their work. We sent emails with pictures to the manager in charge (Jeffrey), who agreed the grading was improper and he would be coming to fix it on April 28th. He was a no show/no call. Some minimal rain occurred on April 29th, and we had flooding through our window, due to the improper grading and plugged drain system described above, damaging a brand new finished build out in the basement ($15k), plus a significant amount of electronic equipment. Jeremy came out the following Monday, said it was our problem, not theirs. They have continually refused to take responsibility for poor workmanship. Jeremy claims that the amount of rain on April 29th, was far more than had ever happened in 55 years, and the flooding was not their problem, but that we now needed to add more product, not considering the drainage product that they never installed. Since we have regraded, there has been more rainfall at once, and consistently than that day, with zero water in our window well. We have since hired Bobcats to properly regrade our yard to the condition that it was in prior to the improper work done by FRS.

The crew was very polite and left our home much earlier than was estimated. This turned out to be because they only installed 65 feet of floor joists instead of 65 actual floor joists, so the work was not actually completed. This ended up being due to the contract being confusing, and was evidently the responsibility of the design specialist and not the actual crew. We paid a lot of money and are still waiting for the work to be completed. I am GREATLY hoping that I can update this review and leave a more positive review. But right now, we are GREATLY STRESSED!! I do not have time to add pictures right now, but we have many. There are 41 floor joists missing.

They were exceedingly professional and did an amazing job. I would have zero issues hiring them again in the future myself as well as recommending them to anyone and everyone.

Absolutely great. Crew was courteous, punctual and did a great job in a very short time.

Very well. The installation team of Clint, Ryan, and Grayden were punctual, hard working, stayed on task, and were extremely patient with me and my questions.

Justin, Jeremy, and Jon did an outstanding job. They were very knowlegeable and answered all my question. Great crew.

Amazing! The best contractor I've ever had work on my house

Very good job very professional on time cleaned up mess and explained what they had done job was very professional

Jeremy Abernathy and his team did a fabulous job... they were respectful, hard working and really put in a great system.

Foundation Recovery Systems did an amazing job for us! There was excellent communication with the company from the beginning. We contacted them on-line and received a return call from Jill the very next morning to set up an appointment with their representative, Rick Buxton. Jill sent an email confirming the date and time of the appointment. Mr. Buxton was punctual, knowledgeable, polite and informative. He did a lot of teaching, explaining what had happened to the house and surrounding soil and what would be done to repair it. All of our questions were answered. Rick measured, took photos, and provided us with a detailed drawing of the work to be done. Within the next week, a phone call was received to set up a date for the work to be done. We received a packet of information in the mail, which contained copies of our contract and company contact information. In the week prior to our work being done, we received a reminder phone call that the crew would be here at 9:00 am on the decided date and that everything needed to be removed from that area. The crew phoned us when they were on the way. Upon arrival, Mr. Danny Bowden introduced himself and his crew, asked if we had any questions, reviewed the plan with us and began work. The work was completed and all clean-up was done within the one day. No mess was left for us. All questions were answered. We are so pleased with the work done!

It was horrible. They didn’t do what they said they would do. They left all the dirt, rocks, and old clay tile in my front yard. They didn’t jack the house up when they moved the foundation. The joist didn’t have anything under it. They kinked the water pipe and broke the valve that was on the street.

Darrell Wooten and Foundation Recovery Systems did an outstanding job on my project. I had standing water in my crawl space. Darrell was professional, courteous, prompt and reliable in all our dealings. He came quickly to look at the job and provide an estimate. He clearly explained how to remedy the problem. He was far more experienced and professional than the other contractors I had bid the job, and I was very comfortable and confident in selecting FRS to do the job. I was not sorry I did. Darrell has remained in contact with me throughout the process, providing updates and even advising me on other water and drainage issues that may have been contributing to the problem (gutters, etc.). He was trustworthy and honest. His crew was prompt and efficient. They did exactly what they said they would do when they said they would do it. I highly recommend them.