Computer Guru of Moberly

Description of Work: Inquired about upgrading my i3 Dell studio laptop. Paid Bill 194.80 for an i7 processor on 7/10/2014 and was told it would take 2 weeks. I checked back on 8/9/2014. Bill told me the Cpu would not fit my motherboad. So I agreed to order the i7 motherboard, and paid hlm $162.35. Bill told me it would take 2 weeks. I checked back on 10/17/2014. Bill told me that the motherboard he ordered would not fit. He told me one that would cost an additional $108.23. So I paid him that amount. I checked back several times, and finally he told me the parts were in. I took my laptop in to be repaired. I checked back a couple of weeks later and he told me my hard drive was bad [ hw ad installed a new drive for my prior tonmy july inquiry. I brougt in my original drive and had it reâ–ªinstalled. I then took in my laptop to be upâ–ªgraded only to be told they lost my i7 Cpu. And they had to reorder it. I have asked to receive telephone or email updates since last July and have reveived none. I am still waiting. | | | | | | | |

Description of Work: In December of 2011 I dropped off a laptop that the fan had gone out of to be repaired. The keyboard was missing some keys and they offered to repair that as well. They quoted me nearly $300 for both fan and keyboard and I asked them what it would cost for the fan repair only. It was nearly $250. I told them to go ahead and repair the fan as I'm also a business owner and I had client files on the laptop that needed to be completed and I couldn't afford to wait around much longer. Two weeks went by and I had to call and inquire if the work was completed as I hadn't heard from Computer Guru. The receptionist was vague and did not know what to tell me. My husband and I decide to physically attempt to talk to them so we make the drive to check on the laptop. The receptionist hands it to us with a smile and we leave. Out in the car a block away, I open it to check and try to turn it on and get the same message: the device will not boot up due to a faulty fan. Back to Computer Guru we go. This time, we demand to speak to the owner. He claims the part hasn't arrived yet. A phone call the following week produces the claim that they still haven't received the second part. FINALLY, almost two months later, we get the laptop. I boot it up and the fan makes a horrible grinding noise. They've also replaced the keyboard with a keyboard for another device which did not fit. They jammed this other keyboard onto my laptop causing irreparable damages. We seek help elsewhere.