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"Drew took the time to make sure all the downspouts were flowing once the gutters were clean. He let me know about one downspout that would be prone to clogging and how to easily fix it. He left the area clean and followed up later to make sure I was happy with the work. Nice to have a great regular for this job!"

"My dad, who lives adjacent to us, was helping haul sand for our pool. He called Pitchfork (yesterday) to find out the price. He was quoted $31 for limestone sand. We get there and ask for creek bed sand instead. He puts three scoops in the bed of my dad’s truck and one scoop in my trailer. All is well. I go into pay and he charges me $175. I told him we were quoted $31 a scoop. He said creek sand is more expensive - twice the price - and waves it away saying Biden is in office, so things are more expensive. I was annoyed, but paid because I didn’t clarify the price of the creek sand before he scooped it in, which is on me. As he’s processing my card, he looks at me and says, sharply, I told him that on the phone yesterday. Not liking his change is demeanor toward me (I’m the one paying $175 when I expected $90), I go get my dad, confident my dad would have mentioned it being twice the price had he known. When confronted with the discrepancy, the owner immediately starts *yelling* at both of us, saying we’re accusing him of cheating (we didn’t) and telling him how to run his business (again, didn’t) and he can’t give us that price for creek sand. When there was a lull in his rant, I told the owner that my issue is that he looked at me when my dad was outside and said he (owner) had told my dad the price for creek sand on the phone, but that it was untrue. He then started yelling louder and said he would give me my money back and took the ticket out of my hand. Shaking, I said, fine. Then, resuming his rant again, threw the ticket down and said, “No, never mind! You people always want something for nothing and don’t tell me how to run my business.” Angry and a bit shocked, I told him I wasn’t asking for a refund, but an acknowledgment that he was not honest about his communication on the price with my dad, which he refused to give. Once my dad was present, he steered away from the merit of my dad’s statement and instead, focused on attacking our character as wanting things for free that he has already paid for (again, I never asked for a refund - he’s the one who brought that up). Then, even more appalling, he told us he we doesn’t want our drama (??) and to get out and he would not do business with us. As we’re walking away, he yells that he never wanted to see us again (!?!?). Uhm, no problem there. We said nothing in return. He has his $175. I have (overpriced) sand. He was rude, belligerent, unreasonable, dishonest and frankly, a little unhinged. My reason for the review is not to dispute what he charged, rather, to forewarn people of his behavior should they choose to do business with him. He seems very nice, until…and the switch flips very quickly. Yikes."

"We had 811 Dig flags and spray paint in our yard for weeks in the fall waiting for our sprinkler system to be put in. Springfield Gardens didn’t come then so we took up the flags and 811 Dig came again in December and the sprinkler system got put in. Our yard was more dug up than expected and there were exposed lines sticking up above ground all winter. They came back April 22 at 5:15 even though they said they’d be here between 3:00-5:00, and the worker acknowledged that it was a poor quality job and a crew would need to come out and do several hours of work. We scheduled them to come out at 8:00am first thing on May 10 so my husband didn’t go into work that morning. The worker was over an hour late without calling to inform my husband. I did reach the office after multiple attempts, and she said the employee was looking for sod. He finally showed up without sod, and no one has brought sod almost two months later. We’ve gone ahead and spent hundreds of dollars for seed and spent countless hours picking up rocks that were left in our yard and patching the bare spots and adding soil around the sprinkler heads that were too high and causing a tripping hazard. Please learn from our mistake and don’t hire them to install an in-ground sprinkler system."