TRUMP EXTERIORS INC

Trump Exteriors was recommended to us by our realtor. We used them to provide an estimate as we were purchasing our home and then decided to use Trump Exteriors to install some of the windows that needed to be replaced. The owner, Nathan Van Trump, was difficult to reach by phone, despite leaving multiple voice messages. We were finally able to connect and set up an appointment to have the windows installed. The crew that came out to perform the work was very nice and courteous and worked all day. Unfortunately, not all of the windows were able to be installed during the days originally planned, so we had to go through the process of scheduling again. About a month later, the remaining windows were installed by the same team of original workers. The following year, we discovered that the drywall beneath one of the new windows was soaked and needed replaced. We contacted Nathan Van Trump to inquire on the window warranty as well as to see if he would be interested in performing the wall repair work. It was nearly impossible to reach him and several voice messages went unanswered. We ended up hiring another contractor to perform the repair work on the wall. The second contractor indicated that the window may have been incorrectly installed and recommended we contact Trump Exteriors regarding warranty work. Additionally, the second contractor reviewed the work for the other windows installed and recommended some changes in the four large picture windows. After multiple messages, Nathan Van Trump finally contacted us, but was not very willing to discuss the warranty of the windows. He did send out one of his staff to review the large picture windows; however, he did so when no one was home. He communicated his assessment to us over the phone which was of course that everything was fine. Ultimately we paid the second contractor to fix work that was likely covered under the window warranty. Overall we were extremely disappointed in the responsiveness and follow up work of Trump Exteriors and would not use them again to perform any work at our home.