Stanley Steemer

I have a yearly contract for 3 times per year.

They actually just kinda having a bad experience over all and they did end up coming out and making it right. So that was good, but you know when they have to come back a week later and redo it, it doesn't leave the best of taste in your mouth.

Not good. 2 men showed up with only 1 having experience duct cleaning (They told me!). They didn't put booties on even when I asked if they could, so they tramped around on our brand new carpet with dirty shoes. We have a baby and toddler that crawl, but Stanley Steemer didn't care. No before photos were taken and several ducts where missed that I had to point out. No corner guards were used so there equipment removed paint from my drywall corners! They even left several uncovered which limits the vacuum on other lines! They placed a gas powered vacuum so close to my garage that the carbon monoxide detector kept going off and I had to ask them to move the unit further away from the house. Once they said they were done I noticed they didn't clean the evap coil in my furnace, which they specifically advertise saying they will do! I nicely asked if they would be doing that and I got a firm, "nope". So I call up the corporate 1800 number and they swear up and down that they should. No one could get a hold of the manager either so it remained a mystery until I refused to pay, suddenly the manager was "available". I am so disappointed in this company and my wife is FURIOUS about the carpet. I have had ducts cleaning in the past and it was NEVER this bad. We will NEVER use Stanley Steemer again, for ANYTHING!

Technicians were friendly, arrived in the time window I scheduled them for. Explained that they would not be able to fix any scratches on the floor which I understood. They said the blue cleaning liquid would be grey after cleaning to prove they removed dirt. They cleaned a small kitchen, small half bath and a hallway for $220. When they were done (it took maybe 45 minutes), the tech informed me the floors "sounded" clean when he walked on them and showed me the dirty water as he dumped it in my toilet. I was highly disappointed that they didn't look any cleaner, but the tech informed me it was due to some type of acrylic finish or wax build up on floor. After they left I inspected their work more closely and was even more disappointed when I realized they neglected areas under cabinets in kitchen and near baseboards where dirt gathers. There were still crumbs, crud and dust in those areas, especially corners. When I wiped them with water and a paper towel I was easily able to remove dirt. In fact, I tried wiping an area in the middle of the floor where they had just cleaned and I removed more dirt. I don't know that this service provided any better cleaning than my steam mop. I do like their carpet cleaning services and highly recommend that!

I asked Stanley Steemer to clean all the carpet in my house following a home remodel. When they arrived I let them know that the carpet was especially dirty. The workers took exactly 1 hour and 15 minutes to clean the entire house and an area rug. When the carpet dried you couldn't tell the carpet had been cleaned. Spots reappeared and there were obviously dirty areas remaining in the carpet. I asked them to come back and they offered to work on the spots but I insisted they reclean the entire carpet. It looked better after the second cleaning but spots still remained. I chose to clean the area rug again with a home carpet cleaner. The amount of dirt that came out of the area rug was unbelievable. I had to clean it multiple times to get the dirt out. It was clear that Stanley Steemer does a quick superficial job at best. I will end up paying another carpet cleaner to come back and reclean the carpet. I would have given them an F except for their willingness to come back out and reclean the carpets. But unfortunately I will be paying another company to clean everything again.

They were prompt, courteous, and thorough. One spot came back.

The tile was not cleaned even as good as I do with my normal cleaning. It was obviously not sealed as I could scrub the scum out of the grout with a brush after they came. They were supposed to clean our hardwood floors and do maintenance coat. They convinced us to do a hard poly finish as our floors had some scratches. This took all day. They had to put some chemical on to pull some polish off and then put the quick dry poly. It didn't work!!!! The next day the floors were different colors, some low gloss, some high gloss, rough areas and some that was just patchy and already PEELING!!!. I called immediately to have them come out to fix it. They didn't show 2 times to do the work and said it was scheduling mistakes at call center. Finally the manager called and apologized. We did get a full refund. However now we have to pay over $2,500 to have the floors stripped, sanded and refinished!!! They ruined the finish on our floors! DO NOT let them touch your hardwood floors!!!

They did a great job and I stopped sneezing after they performed the work.

The experience was alright. They came when they said they would, they called before they came to tell me that they would be on time.

The providers were very responsive to my concerns and requests and made sure they answered all questions. They went the extra mile to make sure I was satisfied.

arrived on time, did through job excellent job

Professional, courteous, Set or moved all furniture to avoid damage. Worked quickly and efficiently.

They were fine, they were courteous, respectful and they come in and do the job and that's it.

They do such a good job. They are very thorough. They are very true to their advertisements.

They always do an amazing job at keeping the carpets clean. Between my husband as well as a cat and a dog, this can be a challenge. Furthermore, they frequently have specials, and their prices are reasonable.

We have used them for several years. They are very good. They did a great job of spot removal. They have done good work for us.

Overall, I think it went very well.

This is the first time that I have used Stanley Steemer. I had scheduled a different company who cancelled 3 1/2 hours before my appointment. I used SS as a fill in and frankly I didn't have high expectations for a carpet cleaning chain. Boy was I pleasantly surprised. Two nicely dressed men (matching SS shirts and tan pants) showed up to do the work. They were courteous and respectful. They explained what they were going to do and asked if I had questions. I was asked to inspect each room before they proceeded to the next. They took great care with my house and belongings. I will definitely call Stanley Steemer the next time I want my carpets cleaned. What a pleasant surprise. Highly recommended!!!!!!!

They come three times a year to clean our carpets. They do a good job of cleaning and they are efficient.

They were a big name so I figured they would be a good company. I will not use them again in the future.

I specifically called the company because of its high rating on Angie's list. The company gave an exact estimate on the telephone. Other than a foolish, impulsive mistake on my part of purchasing a $50 rubber pad to put outside our garage door (it sounded logical) that enters the house, I believe the cost was at or very close to the estimate. It was a big mistake to use the company. First, they could not/did not get the three spots out. They said (after I called them back) that one looked like a long-time pet stain. Feasible, I suppose, if we ever had had a pet. That spot was in a very visible spot, and I am 100% certain we would not have let it go. They also did not get out the other two spots. The worst thing we noticed shortly after the job was completed, was that all the carpeted portions of the house had wrinkles in large areas, in halls, and at doorways. I personally suspect the company used such hot water/steam that the carpet separated from the backing. The first crew probably spent a total of a few minutes (I was home) in the one bathroom shower that had some modest mold and discoloration of the tile in one corner and along the bottom in the one shower. When the first team left, you could not tell they even had been in that area. I called back, and the company sent two more guys over the next day or so. The lead guy said that carpet and quot;always wrinklesand quot; after cleaning. He said we would just have to have it all stretched, or it would and quot;settle back in place.and quot; Another brilliant idea was to move our furniture (huge chests, piano, etc.) and push them closer to the wall to stretch the carpet ourselves. He gave no suggestions about what to do with the stretched carpet at entry ways and stairs, etc. If carpet always wrinkles after steam cleaning, then I would not advise anyone ever to use that method. I think there may be some companies that use some kind of chemical cleaning. At least, if wrinkling always occurs, shouldn't they alert you to that fact beforehand? We have not had this carpet professionally cleaned more than a couple of other times. However, the two times it had been professionally cleaned previously, we did not have the stretching/wrinkling problem. I clean the carpeft a couple of times myself annually, get it pretty doggone clean and never have had wrinkling problems. Also, we have had carpets professionally cleaned in other houses and never have had such wrinkling problems. The same guy who came back with a buddy after I called and complained, told us the one stain was from our non-existent pet. He had no explanation for the other two stains they did not get. He looked at the bathroom, and sent his partner out to get a brush. He spent a very few minutes in there, maximum, if that. I think he muttered something to me to the effect that and quot;we don't normally do tile.and quot; He accomplished nothing. If that is truly the case, then why didn't the order taker and the first two guys tell me that? I note that within a couple of weeks, we had a professional house cleaner come in to clean. She used some kind of solution (that I think had a degree of bleach or Clorox in it), a brush and wipes, and turned the whole shower--tile and doors--sparkling! So, I know it was not an impossible task. I can't help but thinking the first team and then the follow-up B team were just getting in and out ASAP. That's just an opinion. So, in conclusion, the company did give an accurate estimate. Even though I thought it seemed pretty pricey, the company had good ratings on Angies's list, so I decided to go with them. That said, using this outfit was a super huge mistake.

They moved furniture during the process and cleaned the carpet. They missed a spot and I need to call to get them back. They did do a good job however.

What I liked best is there pricing is based on set rates rather than coming in and measuring the room and take nothing off of the fact that they are not going to move the furniture and clean under there. Alot of companies measure the total size of the room and they don't take out the fact that they are not going to move the bed, chester drawer, and the dresser and they will still charge you for the entire square footage in the room. There isn't a price for the shampoo or this that and the other and I do not like that and it runs your price up very quickly. Stanley Steamer says an average size room is about 300 square feet and here is what we charge and if we get there and find out that your room is a lot bigger than that we are going to adjust. Here is your price book it online and there is a 10% discount and I can change the rooms around as I need and pretty well keep a consistant price. I kind of know about how much I will need to spend each time I go schedule a cleaning.

Stanley Steemer They were speedy and thorough.

Everything turned out really good. We had a few different companies bid on the job but nobody really wanted to do it. Stanley stemmer was the only one that would do the work. I would use this company again and refer them to anyone as well.