Snake 'n' Rooter

I called they came out on holiday evening and successfully opened a main line. They did the job another company failed to do (Reddi Services). Took a while to get the invoice, but they were fairly easy to work with. The line backed up they came out again no charge, but when they realized what was going on made me aware of the issue and advised it voided their warranty. I can live with fairness. I ended up having to have a third call, they got it open explained in depth what was going on what my options were and offered camera service to verify. I can't do shady service and my advice is to call this company out to get the job done. If I have to spend the kind of money I did to get the service done I want results not excuses. Snake and Rooter gave results and will be my go to for now when I need rooter services.

unknown

After returning 4 times to snake out my toilet, the salesman talked me into replacing my toilet- for $400. ( and it wasn't anything fancy!!!). The gal, Susie was rude on the phone each time I called back. For the face of the company, she acted like she was doing me a big favor. There were no times provided - just- we will call you when he is on his way. No calls ever made back to us. Overall, the company was barely responsive, rude phone operators, and outrageous prices.

Provider showed up on time (a big deal for me) and completed everything in an hour. Great service.

unknown

he took 3.5 hours for a job that should have been done in 30-60 minutes. he flooded the kitchen floor. He nicked the counter top in several places. He left a hose in the dish washer - not sure if that is needed. the dishwasher is not level and we will need to have an appliance repair person in to adjust it. He did not use the mounting brackets that were included with the dishwasher. He never tested the dish washer, once he had it hooked up. He charged us a fuel fee, even though we called a local plumber that we have used in the past and lives about three blocks from us. I am extremely disappointed with the job and angry that we need to call another person to complete the job.

Bob was timely and courteous. He worked very hard to fix the problem and didn't leave a mess. I would definitely use him again for any plumbing issues.

unknown

Upon waking up on Christmas morning I noticed a horrible smell throughout my house. I went to the basement only to see water and all other and quot;debrisand quot; backed up in a 15 foot diameter pool on the basement floor. Another drain nearby was also backed up. As it was Christmas morning and I was to host family for the day, I found that Snake n Rooter made calls on holidays. The lady who answered the phone was very kind and understood my distress. She said she would get me on the list and have someone out in about 2 hrs as I was not only person having issues that day. Within 2hrs Bob showed up. Very nice and professional. Bob spent at least 2 1/2 hours in my basement working. When he was finished he took me to the basement to show me and to explain what he had to do to fix the issue. He used two different machines to clear out the line. The smell was gone and he had cleaned up the area nicely. He gave me a certificate for a free video inspection of my line which was set up for 9am on 1/11/14. Shortly after Bob left I received a follow up phone call from the lady I spoke with initially asking about my experience and if the issue had been resolved to my satisfaction. I was very pleased. Several days before my 1/11/14 appointment for the free video inspection I received a phone call as a reminder. On 1/11/14, Mike, who performs the video inspections, showed up promptly at 9am. This was a very interesting experience for me to actually watch a camera go through the lines. Mike is extremely knowledgeable about his work and explained what we were seeing and answered my numerous questions about easements, right of ways, and who is responsible for what based on my specific municipality. Thankfully I did not have any issues that required additional work. As I have not had sewer back up issues in the past I cannot speak to the price they charged as being high or low as it was a service call request made on a holiday and they were prompt and professional. I would recommend Snake n Rooter to anyone having sewer line back up issues.

Price was great. Ralph the plumber seemed to be patient and knowledgable. I called and spoke with a very nice lady and the plumber was here about an hour later. I'm happy with the whole experience.

Job poorly done on September 30 and sewer backed up again on November 25 causing extensive damage to finished basement. Returned on November 25 and extracted tree roots that should have been done on the first visit. Insurance claim filed and insurance company attempted to recover cost to both them and me. Snake n' Rooter will not answer phone calls or reply to written messages. Do not due business with this company.

Technician called before arriving and then was prompt. After working to clear pipes, technician advised that probable broken pipe. Advised that camera type snake was needed to verify, etc. Technician did the best he could and opened up enough for temporary drainage. Stated that pipe would need to be assessed soon. Separate call-out was needed and encouraged by technician. Technician cleaned up work area and was very courteous. I was very pleased with the honesty and service. I have used this company, 4 times, over the past 15 years. and each time, the technician was absolutely professional in all manners.

I use this company because I can always count on them showing up at the appointed time, charging a reasonable fee, and showing excellent professionalism while working. I was even amazed that the tech recognized me on the third call from the earlier call to a different house three years previous.

The kitchen sink was backed up on both sides. Our Home Management Association sent out Snake N Rooter. They arrived the same day they were called, even though it was late in the day. The tech (sorry, I can't remember his name) stayed for almost 2 hours to make sure that the problem was really fixed. He explained what he did and gave ideas on how to create the problem again. Thye only drawback I saw was that he didn't clean up the mess in the basement. My husband took care of it.

I noticed a backup in my basement of the main drain. This was after hours on a week night and I wanted to get resolved before sewage started to back up in my basement. I called Snake n Rooter and they were onsite in less than an hour. They quickly got to work and snaked the main drain and removed roots, etc that had clogged the drain. They also cleaned up what had backed up in the basement. The technician was very prompt and professional and I would highly recommend them in the future.

In the morning, after we started the washing machine, we discovered that soapy water was running out all over the basement floor from a floor drain. In a panic, I called the first Yellow Pages ad that I saw, and SNAKE'n'ROOTER said that they would send over a person to clean out the sewer line. He came shortly after noon and worked on the plugged line for almost four hours but could not clear it. I watched him work for quite a while and I thought he was trying very hard to get it done. He said that it could be a collapsed line and that we might have to have it dug up to repair it. Before he left (sewer still plugged) he said that he and his supervisor would come out the next morning and either get it cleaned out or determine exactly where the problem was located. Next morning came and we never got a phone call or a visit from any SNAKE'n'ROOTER personnel. I called and asked to be contacted with the person in charge, but no luck. We could not run water, flush stools, wash dishes or clothes and that was becoming a big problem. After noon, I finally called a company that we had used in the past and their technician came to our house in less than an hour and had the line cleaned out in about 45 minutes. The following is what the new tech said on his bill. 10/18/12:RAN K-60 SEWER MACHINE CABLE THROUGH CLEANOUT NEXT TO WASHING MACHINE OUT 60 FT., HIT ROUGH SPOT AT 65 FT., LINE OPENED UP. RAN CABLE ON OUT TO 75 FT. TO VERIFY LINE OPEN. BEGAN RUNNING WATER THROUGH MOP SINK DOWNSTAIRS, DUMPED 2 EXTRA LARGE LOADS THROUGH WASHER LINE, DRAINING FINE AT THIS TIME. BELIEVE OTHER COMPANY DID NOT GO OUT FAR ENOUGH. The SNAKE'n'ROOTER tech gave me a bill for $305.00, which I went ahead and paid because he assured me that they would be back out the next day and that money would apply on the total bill. I HAVE, IN THE PAST, HAD A RULE, TO NEVER PAY FOR WORK THAT'S NOT COMPLETED. Dummy me. I thought that this was a reputable company, and they would complete the job and not leave us with a mess.I don't think that the SNAKE'n'ROOTER tech had the proper tools. (The other company had a small unit that he hand carried to the basement.) The machine that SNAKE'n'ROOTER used was big and heavy and when he left, it made dirty tire tracks on our carpet along with his foot tracks when he pulled it out up the stairs. After he left, I had to mop the basement washroom floor because it had a bad sewer stink and muddy water was all over the floor. We paid a total of $539.00 to get our sewer unclogged. I called SNAKE'n'ROOTER several times in the following days to get this resolved, or at least an and quot;I'm sorryand quot; but we never did get a call. They had both my land line and cell phone numbers. I will say again, the SNAKE'n'ROOTER guy worked and tried very hard to open it up. I just think that he didn't have the proper tools.

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I had gotten several bids from local plumbing companies. Some of the bids were lower and some were a little higher than the one I eventually chose.(SnakenRooter) I was unable to use any water in my house because the drain in my basement was backed up with sewer sludge. It was determined that I had a serious problem that required excavating and replacing the collapsed sewer line 70ft. away from my property line. The estimate was for 3000.00. They started there work on April 14,2011 and took a 3 hour lunch break, which had me worried because I knew this job would take alot of time. They finished about 8:30-9:00 that evening and I paid them $3000, like the estimate stated. I was relieved the problem was fixed and I could shower and flush the toilet and not have to go to the laundry mat again. About a week later I come home from work to smell the horrible sewer odor that was all too familiar. I COULD NOT believe my eyes when I went to the basement and saw backed-up sewage once again!! I immediately called Snake n Rooter and told them that they need to come back out and fix this. I was extremely upset that I had the same problem as before, except I was $3000.00 poorer! Needless to say, they NEVER would come out and kept making excuses and would set time and dates to come meet at my house and they would NEVER show up!! They eventually told me in September that they found another break in the line that was 10ft. away from the first broken line and that the neighbors said that they could not dig anymore in their yard. The night (April 14th) when they were paid and left me my receipt, NOT A WORD was said to me about another broken pipe that they could not get to!! They should have stopped digging and came and talked with me about it and they definitely should have told me about the neighbors refusing to let them dig further. I still, to this day(Jan 19,2012), DO NOT HAVE THIS PROBLEM RESOLVED! I am taking them to small claims court and sewing for the maximum amount, which includes pain and suffering(having my neighbors feces in MY basement) along with the money spent at the laundry mat. Also, having to shop-vac out the shower water and throw it out the window. I live in a nice victorian home, not some low life part of town either! Please BE AWARE of this slick-talking, charming, fake,lying, older gentlemen that they have working at Snake n Rooter. They are the last people on this earth I would ever trust. Their customer service is a joke and all they care about is money. I will have my day in court and I will sue these liars and I will win because I have the truth on my side. And of course,GOD!

See above.

Called Snake 'N' Rooter after arriving home to find water on the bathroom floor. I was uncertain of the source. They assured me that a technician would be sent out that day. They called when the technician was dispatched. James arrived in uniform and clean cut. He introduced himself and asked to see where the water was found. Quickly he determined that the source was rusted bolts from the toilet that needed to be replaced. (I had feared that the fixtures were leaking from the adjacent bathroom.) In 20 minutes the problem was solved. The truck had the bolts that needed to be replaced. The price was less than I was quoted. Have used this company many times in the past-- and they always live up to being the 2002 Most ethical small business in Kansas City. I am always assured that I will have a technician that is in uniform, who will introduce themselves, and use time wisely. Most importantly they are respectful. I highly recommend this company.