Everything was amazing!! installers were very clean, professional and ON TIME!!! We were extremely satisfied with the services that were performed and the service that we received from flooring and more.
Description of Work: Installation of carpet, tile (shower), granite counter tops and blinds.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Corky L.
12/2013
1.0
carpet installation
+ -1 more
We were eager to have carpet installed as soon as possible because we have guests coming for the holidays. On November 26th he told us it would take about one week to order and install. It had been over a week so we called him and he told us that it wouldn't be in until December 23rd. I told him that's not what he originally had said. He told me that I had a memory problem and he hung up on me. The next day I called and told him I wanted my money back and he said I wasn't getting any money back.
Description of Work: We looked through the carpets and picked one out. We had them come and measure and we paid them $1500.00.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,500
Response from Flooring and More
For many years, since the beginning of “Angies List” we have had good referrals and have often mentioned Angies List when a customer is looking for some one to work with on a project at their residence. It is unfortunate for ONE unreasonable customer to cloud our reputation in the eyes of the thousands of satisfied customers that we have served. [member name removed] came in to our store on November 26, 2013, selected and purchased carpet and were told that availability, delivery and installation depend on many factors. One of which was the carpet was selected from a California Carpet Mill and because the order was placed on Thanksgiving week, we missed the weekly truck, by a full shipping cycle. When our salesman talk to [member name removed], the installation was scheduled for December 23, 2013. Apparently, that date was not satisfactory and [member name removed] was not happy. We called him back and offered a date of 12/9 (even though the carpet was not in yet, but should arrive soon)). [member name removed] launched into what could be described as a “rant”, lasting some 20minutes. He was told we could not install what we didn’t have. It was explained that We had appointments outside the store and needed to leave and would hang up soon. [member name removed] called the next day and left a message to cancel. We called back to inform him that the carpet had been special ordered for him and he could not cancel. It was already cut, wrapped, shipped and on it’s way to Kansas City. Since that time [member name removed] has been unresponsive to our request to install. We can deliver the carpet to his house at no additional charge and if he feels we would not do a good installation job, he can schedule his own installer and we will credit labor charge.Let us know what to do next. They can still have carpet before Christmas. Thank you
Steve Z.
06/2013
4.0
ceramic tile
+ -1 more
Everything went well except a couple of minor things. The soap dishes in one shower were put in opposite. They did come back and repair. Everything else was done as contracted
Obviously I like them to use them so much. VERY accommodating! The designer (Pat, I think) is most helpful. I felt treated like royalty. They have something for every budget and can get remnants for small rooms if you ask. The workmen are superb!
Description of Work: I have used Flooring Concepts for my last 3 homes. Between these houses I have had 9 rooms carpeted, 2 rooms vinyl, and 2 rooms ceramic tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
CATHY J.
01/2004
5.0
carpet installation
+ -1 more
EXCELLENT PRICING AND WIDE SELECTION OF CARPET STYLES AVAILABLE THROUGH FLOORING CONCEPTS. INSTALLERS WERE TOP NOTCH.
Description of Work: MOVED FURNITURE, TORE UP OLD CARPET, AND INSTALLED NEW CARPET THROUGHOUT ENTIRE HOUSE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Ceramic Tile,
Flooring Sales and Installation,
Marble and Granite,
Window Treatments,
Countertops and Backsplashes
FAQ
Flooring and More is currently rated 4.6 overall out of 5.
Monday: 10:00 AM - 5:00 PM
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 5:00 PM
Flooring and More accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Flooring and More offers free project estimates.
No, Flooring and More does not offer eco-friendly accreditations.
No, Flooring and More does not offer a senior discount.
No, Flooring and More does not offer emergency services.
Yes, Flooring and More offers warranties.
Flooring and More offers the following services: Floor, Countertops and Window Coverings. Residential & Commercial.