CertaPro Painters® of Lee's Summit

We had to redo the whole chimney the next year. They got paint all over. I’m not very happy with them. They weren’t very professional.

They have done a wonderful job. The ceiling in the kitchen was especially difficult because of patch work in the dry wall. These guys came back several times to see that it was done right. We could not have been happier with their work.

Everyone at CertaPro Painters were very professional including the person who scheduled the work, the estimator, and the painters. They did a great job on my house, including clauking windows where needed, helping me select colors, and design ideas. They repaired wood rot in a couple of areas. The job was completed for the amount of the estimate with no additional costs. I especially appreciated the painters working Saturday to complete the job, as rain was forecast for the next week. They kept me informed of the progress of the work during the job. I would use CertaPro Painters again and would recommend them to others.

Additional work needed to be done, which was helpful to know right away. they provided a new written estimate and got the work done quickly.

They did a great job. The painters were very pleasant and responded quickly to any questions or issues.

Very well. I am pleased with the results.

CertaPro painted our home in the fall of 2016. The crew was efficient, respectful, and very detail oriented. I would recommend them to anyone.

It went very well, Done within two days.

I was pleased with the work and would use them again.

I didn't think they took care of the details. I spotted some things that were not done. The owner actually came out and he saw the work. It was not completed. He said it was unacceptable so he called them back out. They were called out twice. They didn't cover a lamp of ours. On the second visit, he had them clean that lamp and it was okay. They painted some areas that they missed. I appreciated the owner for coming out and really checking. They really cared about the customer service when he came out. It was a Hispanic crew so there was a communication barrier at times. He did a good job. The owner explained sometimes they have the production crew and they have craftsmen crew so I guess I got the production crew. I liked their customer service.

FAST! Wow, showed up on Monday to power wash and by Wednesday afternoon they were done. Very polite and did a great job. The house looks awesome. Taped all the windows and fixtures and deck and sprayed away. We were very impressed. If we'd done it ourselves, it would have taken us all summer and we'd have croaked in the heat besides.

CertaPro was one of several painting companies I contacted to bid on painting the exterior of my home. All of them have favorable ratings on Angie's List and all responded promptly and professionally with close bids. All had done exterior house painting within my neighborhood and had good reviews. What impressed me most about CertaPro was that the estimator, Stephen, took the time to get acquainted with the project, discuss the steps and process for the work, the products used and the method for applying the paint to achieve the best result for my home. He pointed out the repairs that needed to be done and offered some suggestions for using different types of resources for color selection. He seemed genuinely interested in doing the work as well as being very customer satisfaction oriented. Once the prep was completed, Mark, the owner came by personally to talk about a stucco repair that required some extra work. Mark seemed very knowledgeable and interested in getting everything done correctly. He even worked with the paint supplier to tweak the color a bit to get it just right for me before it went on the house. The painters were very polite and hard working, cleaning up after themselves as they went. The team lead met with me at the end of each day to inspect the work and answer any questions I may have had. The few minor touch-ups were taken care of in a timely manner except for one small item they will follow up on . The house looks great with its fresh paint and I really appreciate the high level of attention to customer service received from Stephen, Mark and their team at CertaPro. I feel confident this team would do an excellent job for any painting services they provide.

Very well. The existing posts were painted to match as close as possible to one new lamp post that was replaced.

We were very pleased with the quality of the work provided, and the courtesy/professionalism of the team members involved. We also felt good about the value of the work performed, as the bid price was very competitive as compared to other bids received from other service providers. After the work was done, we identified a handful of issues that required some follow up attention. Our primary contact came over and walked through the issues with me, and gave me every indication that the follow-up work would be completed in a reasonable period of time. As of the writing of this review, the additional work has not been completed ... despite two vigilant attempts to contact the company and express my hope that the work will be completed as requested. We weren't even left with any extra paint, which our contractor promised to provide. I guess my hope was that the work would be completed without a lot of hassle, particularly since I paid (in full) the balance due soon after the original work was completed. Clearly I should've only paid a percentage of the balance, since that may have actually encouraged the completion of the follow up work ... I'll know better next time. We were very pleased with the quality of the work completed, but will likely NOT recommend CertaPro given the issues we've experienced after the work was completed.

Rain delays, not their fault, I bought all the paint separate from the contract price. Workers were very good and detailed and Mike Kay oversaw the work and will work with you on what you want done. They spray and then roll or brush and then over spray again. They use your electric and water and their supplies cover the rest. I used behr paint for the first time and the finished results were very good. Time will tell the rest of the story. I found these guys with Angie's list and the job was done very well. Professional Quality Painting - interior and exterior. They also do decks and building repairs as well as basement finishing. 816 830 255 30+ years experience.

The project started on time November 3rd. However, once the painters arrived at the job it was apparent that they did not expect what they walked into. They were obviously not on the same page as with what was proposed and sold. One remark was "Lord have Mercy" when they saw our kitchen. They indicated that CertaPro had only done a few of cabinet jobs and but never used white paint. I was told by Steven, the cabinet doors would be removed and sprayed at the shop and brought back. The painters said no they don't do that. The painters also indicated that the job could be done as promised but thought they may have to roll indicating more time and material. We were also told on that morning that we needed a change order to caulk the cabinets as that was not included in their job. Kevin and Kenny worked with Chris and resolved the issue. As the paint job started they had a hard time getting the paint to stick to the drawers facing as it was sliding off. We were told "The sprayer was on the wrong setting". On the afternoon of November 3rd, I spoke to Stephen on the phone about an issue where the painters told us they needed a change order to caulk cabinets. Stephen's tone was loud and irritable as well as defensive. I explained to him it was more of an issue of protocol and pointed out requested changes should be addressed with him and not us, the customer. After the above problems our confidence in the product and application was questioned. We decided to cancel the Break-Through paint job for our sliding door that was also in the contract. When I returned from a week of travel, on Thursday night November 6th, my roommate who has been handling this with me beginning to end, described to me how the paint didn't stick to the hinges and she had been trying to resolve with the crew on available options. She went on to describe a particularly difficult conversation with Stephen. The morning of November 6th, Stephen came out scanned the cabinets, said they "looked good" and when the hinges were brought up Stephen became defensive and unnecessarily raised his voice. He pointed out the hinges were not in the contract and we were not charged for them. "How would we know how your contracts should be written?" ( We discussed hinges from the first meeting and that was always the plan). Our options were told to us that they could be removed, dipped and replaced or we could buy white hinges and they would put them on. Furthermore, several times Stephen said he was not buying us white hinges. To that point we never asked for him to do so. This went on and on, another comment of note from Stephen " hey since you didn't paint the door you have money to buy hinges". This experience is not a 5 star rating. Simply and quite frankly because of the unprofessionalism of Stephen Crouch. His customer service and sales skills do not represent Certa-Pro as stated.CUSTOMER SERVICE COMMITMENT: The goal for this job is to provide the best customer experience possible. This is accomplished by being friendly and courteous, by making the client feel part of the process with daily updates and excellent communication, by doing things right the first time, and by respecting your property and your home. We recognize that we are guests.I am a very understanding person and know jobs wont always go smoothly or even perfect however service...excellent service is extremely important in todays competitive market. Note: Chris, the job manager, Kevin and Kenny were always respectful and accommodating. Follow up: The owner did call me after I sent the above email. Of course after the check was collected and paid in full. We discussed the job. Mark told me that there are "two truths" Stephen's and mine. I did remind him of the basics of customer service and that was not an appropriate response to a customer complaint. Mark admitted that was wrong. He also said that Stephen was in need of Conflict resolution training.

Very courteous and professional.

Stephen came out for the initial look. We determined the colors and accepted the bid. It was to be a month or so before they could begin, but because of scheduling changes it was much sooner. They started by power washing the house. I was introduced to the team that was going to be doing the work. The crew cleaned up after themselves every day. I had some extra trim painted that warranted a change order and increased the cost. I was provided an update on a daily basis. There were some problems with the soffits that I didn't notice, and I had the crew repair that as well. Overall, it took 5 days to do the work, including the power washing the first day. We are very pleased with the result and are happy with the professionalism of the crew.

They ruined my entire living room. I bought a house and wanted to repaint it. They didn’t even bother to put on a primer. They just came in and started painting. I called the boss and he was patted me on the head. His did not speak English and nor did they have professional tools. I was having major health issues. I didn’t feel like fighting. I have a living room and a hallway that are making me disgusted every time I looked at them. They were unprofessional. I am still scraping up. Although they made a big show of cleaning up after they got out. I am totally dissatisfied. I will never use them again.

The man who gave me the quote was very professional and very polite. I had no problem with him being in my home. CertaPro Painters of Lee's Summit's painter was very polite and he did a good job. I felt very comfortable with him working around the house, that was very comfortable with me. I could leave him working on the house. They were where they were supposed to be, when they were supposed to be and everything like that.

Everything went perfectly! Above paragraph says it all.....

This experience was very frustrating. Though it began well, the situation deteriorated as the job continued. The painter was a subcontractor and his crew was a mix of experienced and inexperienced house painters. For a couple of days, it was just the crew chief and his girlfriend who had little, if any, painting experience. The cew chief, though seemingly experienced, did not arrive before 10am or 11am on any of the days his crew worked on the house. At the end of the week, before the office closed on Friday, he asked if I would pay the balance due even though the job wasn't done so that he could pay his crew. The crew chief was polite when I declined, but the lack of professionalisim was awkard and disappointing. On the day the job was one, the crew chief left some of his equipment in the back yard. After a couple weeks and several phone calls to his cell, I finally had to call the company and tell them that his equipment was still here, including a spray gun and large ladder. There were issues with the paint job, too. The employee who did the estimate and discussed paint choices with us mistakenly thought that the house paint could also be used on the metal doors. The front and back doors had to be repainted twice - once with the same paint and then again with the correct type of paint once the error was identified. The first paint crew spattered trim paint on the garage doors from the spray gun; a second crew corrected that when they repainted the doors. There is a decent size streak of house paint on the sidelwalk leading to the front porch, and the hedges next to the porch should've been covered to prevent the layer of white paint from covering the tops of them. Communication with the CertaPro office was slow. Calls were returned, but usually the next day even if we called in the morning. The painting issues with the doors was corrected with the company providing the correct paint, and the managers were apologetic about the crew chief having asked for payment before the job was completed.

I switched the color. They did such a good job. They also cleaned some mirrors for me and did extra stuff they didn't need to. I liked them a lot. They took their time to put plastic around the windows so paint wouldn't get on them. They did a lot of prework on the outside of the house. When they left, it looked great. They were fast and finished within a week from when I first called.

After interviewing a couple of painters on Angie's List, I ended up going with Certa Pro after talking with someone who was in the neighborhood soliciting business and later, meeting with Mark Marrs. Mark was great, responsive, and helpful. His crew was fast. It was frustrating to try to get the final punchlist items finished, so I just gave up. Overall, I am pleased with the results but there are a coupld of loose ends that never got tied up. THE GOOD:1. Mark Marrs was extremely professional, courteous,and responsive. He helped me choose paint colors and did a great job of selling the service. 2. The crew was timely, worked very hard, and got the job done quickly. They worked long hours and were able to get most of the job finished in just a few days. 3. The house looks much nicer.4. There was quite a bit of wood rot that wasn't repaired properly before the house was painted initially. When I pointed out these spots, Mark made sure that the issues I specifically pointed out were corrected. 5. The crew was very nice & courteous. THE BAD: 1. The crew was messy. I picked up a number of rags, boards, nails, and little metal pieces laying around the property, and still occasionally see itmes like this in the yard more than a year after the painting was done.2. In repairing the wood rot, one of the windows was knocked loose from its frame by about a 1/4 ". Although they looked at it and did some caulking, it is still very loose and now ices up and lets in wind -- something it didn't do before the wood rot repair. 3. I felt like there was an awful lot of wood rot remaining after the house was initially repaired. They eventually fixed all of the issues I identified, but I felt like there wasn't much attention to detail in the initial repairs. There were many places on the house where I could still just pull off pieces of siding -- after the house had been painted. 4. The paint on the front door started to come off after a couple of months. I'm not sure if it was a painting problem or a failure to prime properly. THE UGLY: 1. The crew left two razor blades on my back porch -- particularly disconcerting with small children around. 2. The screen windows were removed for painiting and were not replaced properly. They are still on the wrong windows.

Overall...great work for a fair price done with good people!