Brenda's Cleaning Service

We hired Brenda's house cleaning to perform a deep clean/move in clean on a 2500 sqft home. We agreed at most it should take 1 day or 8 hours of cleaning. Overall, the house wasn't extremely filthy, just dirty from the previous owners failing to clean while moving out, general dusting, wiping things out, etc. For the purposes of this review, I will leave names out, but Cleaner #1 arrived and spent 7 hours in the home, making it through half of the house. After reviewing the clean, we found that the items we specified we wanted clean and the specifications of the clean we wanted were not satisfactory. I called Brenda's House Cleaning back to let them know Cleaner #1 did not clean the home fully as they made it through half of the house and the half that was said to have been cleaned was not to the specifications and detail that we were requesting. Brenda's response was to send another cleaner to do a re-clean at NO CHARGE. Cleaner #2 showed up I believe it was the next day and I walked them around. They agreed that the first clean was not done correctly or up to the standards of Brenda's House Cleaning. They were very persistent that they re-clean EVERYTHING to the standards of the company and to our specifications. Cleaner #2 spent the approx. 7 hours re-cleaning everything Cleaner #1 did on the first day. After those 7 hours, the second cleaner did pretty decent work for the most part. Mind you, one of the specific things we wanted cleaned were our windows. There was a lot of dirt and grime in there. We also wanted our cabinets vacuumed and wiped out. We agreed that Cleaner #2 could return to finish cleaning the remainder of the home because for what it's worth, she was doing a decent job from what we could tell. Cleaner #2 arrived a day and a half later to finish the job they were providing and spent 4 hours to finish. Brenda agreed not to invoice us until the next week(it was going into the weekend) to check up with me on how the clean went. I never heard back from Brenda until we received the invoice(On a Saturday even though she said she wasn't going to until after talking with us.) We were charged for 18.5 hours of cleaning after being told we wouldn't be charged for the re-clean of 7 hours. According to Brenda, she discounted all but 2 hours of Cleaner #1's time which was 7 hours. If those numbers were to be correct, that doesn't add up to 18.5 hours. I'm no math person, but I count 13 at max if we're including the 2 hours of Cleaner #1's time. As soon as i received Brenda's invoice for the services provided, I immediately(literally the same day) replied and asked for a breakdown as the numbers were high at 45.00 per hour for a total of 12 hours. She responded three days later just stating her hourly rate and that she discounted something, but never responded to how the numbers equaled 18.5 hours. Additionally, she stated we had 6.5 bathrooms, but I wish I knew where that house was! I responded on the same day and corrected her multiple times that we have a 2500 sqft house with 3.5 bathrooms. From that day on, I had no additional response for her, waiting ofr her to want to resolve this issue, but 8 days later, I still hadn’t heard anything from her. I followed back up since I hadn’t recieved a response from Brenda stating that we didn't have 6.5 bathrooms (because that's what she told me over the phone) and that we were told we wouldn't be charged for the first cleaner's time since the second cleaner said they didn't do good at all the first time. Finally, Brenda replied After trying to follow up with Brenda as I hadn't heard from her, all her response was that she was waiting for payment. She had nothing to say about my previous correspondences and issues with the clean. I finally gave them a call but didn't want to because I wanted written record of everything. I called and asked how do we resolve? As far as she was concerned, there was nothing to resolve, and her cleaners spent the total time and that's what we're being charged for. We did not agree to 18.5 hours. We agreed to 11 that consisted of Cleaner #2's time (and she states the times in emails that she was there and that DID NOT equal 18.5 hours.) After the clean, we still found things that we specifically asked for that weren't touched and as far as Brenda is concerned, that's just not correct. Throughout the process, I asked her to come look for herself. She turned me down on that offer every time. After talking to her today, I offered the same thing and she stated at this point there's nothing she can do as it's been "too long”, and things are just going to be dirty again anyway. I explained to her that the things that weren't touched you would see they were never touched. She was having none of it. I asked how we could resolve the issue, and her answer was, pay the invoice for the services provided. After arguing a few moments, it was clear she didn't care and doesn't care about the quality of work provided. All she said was she'll very happily take me to court to get her money and asked what else she can do for me. I should also say I offered to send her pictures of the clean and was denied that as well and she said she has her own. Okay then! I have offered to pay for the services that were rendered, but she is extremely unwilling to understand what wasn't done and states she didn't know about this until today, almost 2 weeks later, even though I've been in contact with her without responses or call backs throughout.

(Nicki did a great job.) ****Do Not Hire this company***** I spoke to them on a Tuesday and Oh Yes, they would be here Wednesday.....two people!!!! Yep. No one showed. I left the door unlocked to go get cash for the tip and came back to a voicemail. Can't make it. That is it! No follow up. No return call! I needed reliability. If you do, Don't use this company.

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